Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
Feedback
4,268
Reviews
Chart
#37
Shopify

All reviews

5 / 5 Share
April 29, 2026

We've been with Smile for several years and it's been great, both in terms of function and service from the team. It's straightforward to setup, customise and - most importantly - monitor performance. And whenever we encounter issues, the team are quick to respond and extremely helpful. Highly recommended!

Store Using app Total reviews Average rating
Yorkshire Handmade Pies Almost 6 years 5 5.0
Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share
Sept. 27, 2023

great support in no time

Store Using app Total reviews Average rating
Elysian Candle Bar 2 months 1 5.0
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
Sept. 26, 2023

Great loyalty rewards program app and great customer service. David went over adb above :)

Store Using app Total reviews Average rating
SwellNoMore Over 3 years 6 5.0
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :) Please let us know if there is anything else we can do to help.

5 / 5 Share
June 11, 2025

We have been using this app for years and we love it. It is clean, simple and user friendly for us, and for our customers. Whenever I have questions in implementing something new Smile support is amazing - everyone I have dealt with over the years has been so helpful, friendly and quick to resolve our problems! Thank you for your support, Jade!

Store Using app Total reviews Average rating
ECS Coffee Almost 6 years 10 4.9
Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share
Sept. 26, 2023

David was so helpful answering very promptly even during the weekend. Big shoutout for David

Store Using app Total reviews Average rating
With Bling Over 3 years 5 4.2
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :) Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
Sept. 26, 2023

I’ve just started using this app and so far everything appears to be functioning well. The customer service is great and there when you need them.

Store Using app Total reviews Average rating
Molten Glass Creations 9 days 7 5.0
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
July 21, 2025

Customer service acts on quick and help with efficiency. Thank you Ezra and team :) Great support

Store Using app Total reviews Average rating
CoffeeSweat Almost 3 years 6 5.0
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
Sept. 25, 2023

Jade was so helpful and even followed up!

Store Using app Total reviews Average rating
Strong Coffee Company Over 4 years 3 5.0
Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share
Sept. 25, 2023

We've been happy with the app so far. Customer service is responsive via chat, which is very helpful. Would recommend.

Store Using app Total reviews Average rating
High Plains Prospectors Almost 3 years 5 4.8
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
Sept. 23, 2023

Store Using app Total reviews Average rating
BobaMate 8 days 4 5.0
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
Sept. 22, 2023

Stellar Customer Service - could not have asked for more. Hannah went above and beyond when helping us with issues regarding our account. And the rest of the team - David, Maggie etc. were just super helpful in getting us the data we needed in a timely manner. You guys rock!

Store Using app Total reviews Average rating
Canna Style About 2 years 8 5.0
Developer Reply

Thank you so much for leaving such a lovely review we were delighted you could speak to so many of us and even more delighted we could help you. It was our pleasure to assist 🤓 Cheers The Smile Team

5 / 5 Share
Sept. 21, 2023

We just activated our account a few days ago but have had exceptional customer service while in the beginning stages of setting up our account! I've spoken with both Jade and Lisa over the last few days and they have walked me through all of my questions/concerns. Looking forward to implementing the loyalty program with our customers!!

Store Using app Total reviews Average rating
Amor Lafayette 3 days 6 5.0
Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share
Sept. 21, 2023

Great, reliable app with excellent customer service. Thanks for all your help!

Store Using app Total reviews Average rating
Stolen Stitches Almost 3 years 4 5.0
Developer Reply

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

5 / 5 Share
Sept. 21, 2023

Très bon échange avec Jade, réactive et une réponse ok.

Store Using app Total reviews Average rating
You&Milk 6 months 3 5.0
Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share
May 29, 2024

Lynn from Smile was absolutely amazing! Managed to help me very quickly. Happy with Smile! Highly recommend!

Store Using app Total reviews Average rating
Eclat by Oui About 4 years 2 5.0
Developer Reply

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Hannah — we think she's pretty great, too! 😊 Please let us know if there is anything else we can do to support you! Cheers, Smile Team✨

5 / 5 Share
Sept. 20, 2023

Quick responses

Store Using app Total reviews Average rating
MedShift About 1 month 4 5.0
Developer Reply

Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share
Sept. 20, 2023

Great interface and great customer service. Smile has definitely been a game changer for our company and our customers.

Store Using app Total reviews Average rating
MasterPieces Puzzle Company INC About 1 month 2 5.0
Developer Reply

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

5 / 5 Share
Sept. 19, 2023

Easy to use, excellent customer service.

Store Using app Total reviews Average rating
Industrial Athletic 1 day 4 4.0
Developer Reply

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

5 / 5 Share
Sept. 19, 2023

Great app, with a user-friendly interface and they have amazing customer service!

Store Using app Total reviews Average rating
Bliss Energetics Over 1 year 2 5.0
Developer Reply

Thank you so much for taking the time to leave this lovely review 🤩 It was a pleasure assisting you! Lisa - Smile Team ✨

5 / 5 Share
Sept. 18, 2023

Nicole was super helpful and friendly with helping us get our Smile Program set up and even helped make some web changes so it was more user friendly. Impressed with the fast and timely communication I received along with Nicole's suggestions on points to redeem based on our margins. Thank you!

Store Using app Total reviews Average rating
Juliana's Boutique SF 12 months 2 5.0
Developer Reply

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Nicole — we think she's pretty great, too! 😊 Please do not hesitate to reach out again if you have more questions. Cheers! Smile Team✨

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