All reviews

Rating Breakdown

  • 5
    90% (3,741 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,797)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 1, 2025

Great support, quick responses as well.

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5-star review! 🤩 Don't hesitate to reach out if you have further questions. Smile Team ✨

5 / 5 Share

Sept. 1, 2025

Aldrig har jeg oplevet så sublim support! Utrolig hjælpsomme og de slipper dig ikke før at du har det hele opsat som du ønsker - så taknemmelig for al den hjælp jeg har fået til opsætning og guidning.

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Mange tak for at du tog dig tid til at skrive denne anmeldelse og for alle dine venlige ord! Vi er så glade for at høre, at du har haft en god oplevelse med vores supportteam 🤩 Tøv ikke med at kontakte os igen, hvis du nogensinde har brug for noget! - Smile Team ✨

5 / 5 Share

Aug. 31, 2025

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 31, 2025

The Smile app has been one of the easiest loyalty and referral apps I’ve set up on Shopify. Their support team, Cole, Shelby, and Lynn, were always quick to respond and incredibly helpful with any technical questions I had. If a feature wasn’t available, they didn’t just brush it off; they passed along recommendations to their product team as possible future enhancements. Unlike many other apps with endless chatbots or large teams of agents giving generic responses, Smile has a small team of real people who actually care and help you get your program up and running. That personal touch really stood out. I’ve been very happy with both the level of service and the product itself, and I’m already seeing Smile make a positive difference in my customer lifetime value. Highly recommend!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with our support team 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share

Aug. 30, 2025

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩 - Smile Team ✨

5 / 5 Share

Aug. 30, 2025

good suppport and good features.

Using app

5 days

Total reviews

22

Average rating

5.0

Developer Reply

Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this 🙂 - Smile Team ✨

5 / 5 Share

Aug. 29, 2025

Using app

5 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 28, 2025

10/10, Lisa went out of her way to provide me screenshots to explain my question. She also checked back in with me after a day to see if I had any more questions. Thank you so much for your help!

Using app

8 months

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Aug. 28, 2025

Store

Komvida

Using app

Almost 4 years

Total reviews

3

Average rating

4.3

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩 - Smile Team ✨

5 / 5 Share

Aug. 27, 2025

I reached out to Smile to help me resolve an issue that I was having with a customer using her points. Lisa was very helpful. She resolved my issue quickly. Thank you!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Aug. 27, 2025

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 26, 2025

great

Store

Zig-Zag

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this 5-star review! ☺️ - Smile Team ✨

5 / 5 Share

Aug. 26, 2025

Lisa was great! She helped me phase out my rewards program and help my customers with the transition. Thanks Lisa!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Aug. 26, 2025

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 We really appreciate it! - Smile Team✨

5 / 5 Share

Aug. 26, 2025

Store

PETTER

Using app

About 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 We really appreciate it! - Smile Team✨

5 / 5 Share

Aug. 24, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 22, 2025

Erin was very helpful with my questions!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Erin 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share

Aug. 22, 2025

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 22, 2025

Lisa took a look at our site and helped us solve our problem in a matter of minutes.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Aug. 21, 2025

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨