Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,134
chart
#25
All reviews
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May 10, 2023
I've used the customer support team a few times and they have been so helpful at answering my questions. They are quick to respond and very pleasant. I love this rewards system. It's easy to understand and set up. It's also easy to have customers redeem the points within the Shopify POS. I definitely recommend this rewards system.
Thank you so much for leaving a review! It was wonderful assisting you today. Super glad I was able to help! :)- Jade <3
Nov. 24, 2025
I have been using smile for approximately six years for my business. While there have been a few hiccups, they have always helped me take care of those immediately and without incident. I love that they are expanding their program to make things run better for small businesses.
Thank you so much for your kind review. We are delighted you are finding us easy to use. Feel free to reach out if you need any help, our team is always happy to hear from you.
Jan. 14, 2023
Works just as advertised. It is easy to use, customize and navigate. Customers do not seem to have any issues with it either.
Thank you so much for your kind review. We really appreciate it! 💖
June 21, 2025
The to-go app for Loyalty & Rewards. Beautiful interface! Easy to use and intuitive back end. all you want your Loyalty program to be. And now the grow plan has the VIP tiers!
We really appreciate this fantastic review! All we want is for it to help business owners like yourself. We'll let our customer service team know you appreciated them 💯
April 22, 2024
Super easy to use. Pretty much a set it and forget it app. When needed, support is quick and helpful. My customers love the rewards. When I had a question about the program (I have a legacy plan so I wanted to check to make sure everything was working.) Lisa took my question and forwarded it to Lynn. I was told it could take 24 hours to respond. Totally cool. Instead it was like 34 minutes. Lynn clarified all of my questions. Not only that, instead of upselling me, she assured me that I have all the features that I want and need in my legacy program. Amazing customer service all around.
That's awesome that you could get in and set it up quickly! If you need anything else along your journey, our team is here 💪
Jan. 6, 2023
We have been using Smile on multiple stores that we run and they have been amazing. Customer support has also been spot on. When it comes to "apps" it is VERY hit and miss. Dealing with Smile is completely "hit". Have no worries, they will treat you well and the software will function exactly as expected.
We're so happy that you've had such success with Smile! All we want is to support business owners like yourself. Thank you so much for this review. We wish you the best of luck with your stores 🚀
Jan. 6, 2023
Easy setup, easy to use, functional and with excellent customer service. Highly recommend Smile to any online business with a rewards programme.
We really appreciate the recommendation! It's great to hear that you had a good experience using the app and chatting with our team. Please feel free to reach out again if you need anything else 😄
Jan. 6, 2023
Awesome customer service! Big thanks to Jade for patience in my attempt to transfer my customer rewards from Wix to Shopify, I couldn't understand what I was doing but I was pointed in the right direction. Great app too, looks fab on my new shopify store!
Thank you so much for leaving a review! It was wonderful assisting you today. Super glad I was able to help! :)- Jade <3
Jan. 2, 2023
Easy to implement and very flexible. Support team is very responsive and helpful. I would highly recommend this app
It makes us extremely glad to know you've had such a seamless experience so far - we're here anytime to support you and we'll do our best to continue delivering that value for you and your customers in the future. Thank you for recommending us! - the Smile Team :)
Jan. 2, 2023
Fantastic app, Have it used for a while. Will continue to use it in the future. Highly recommended..
Thank you so much for your generous vote of confidence, knowing we have provided a consistently remarkable experience makes us very happy - we will keep up that work! - the Smile Team :)
Aug. 7, 2024
There is a free option which was a great place for us to start. Once we got a hang of it, it was super easy to use & works great for a small e-commerce
Thanks for your review! We are so glad you found the app easy to use and you're enjoying all of the features! - Hannah & The Smile Team :)
Dec. 22, 2022
Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.
Thank you so much for the review! 🙏 We take pride in our customer service, if there’s anything else we can do, please let us know! Happy holidays! ✨
Dec. 20, 2022
Lisa was amazing!! Helped with all my questions & was super nice! Highly recommend & the customer service was truly amazing!
Thank you so much for this lovely review! It was a pleasure chatting with you and I'm so glad that I was able to help with all your questions today 💪✨ - Lisa & the Smile Team 💛
Dec. 16, 2022
Great app! Easy to implement and customize referral and loyalty program. The free plan is a good place to start and, once the program gets traction, the monthly fees are affordable. Highly recommend!
Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress ✨
Dec. 15, 2022
Been using this since we started our store, and very happy with the result it has given us. Highly recommended.
We are glad to have you as our customer! 💛 Thank you for sharing your kind words with us. 🙏 It means a lot to us and our entire team!
Dec. 13, 2022
We ran into a snag and needed help to make sure our customers were able to keep their points. The support staff went above and beyond helping us get back on track. We are very thankful for their knowledge and service. Thank You!!!
Thank you for your review! Super happy to hear that our support team went above and beyond, that is what it's all about! - Hannah & The Smile Team :)
Dec. 13, 2022
Just installed Smile and my customers in the store are already loving the program. I had a few issues with getting the App installed on the POS terminal and worked with Nicole Miles who showed so much patience in working through the issue with me and helped me resolve the Setup issue to my great satisfaction. Great customer service Nicole!
It was great chatting with you today, and I'm so glad that we could get you all set up on your POS. We really appreciate you taking the time to leave a review. Don't hesitate to reach out if you need anything else! 💛 Nicole & the Smile team
Dec. 13, 2022
Super helpful and easy to work with! Love the chat box! She solved my problem in a timely matter and was very friendly.
Thanks so much for taking the time to leave a review! It was so great chatting you today. Don't hesitate to reach out if there is anything else we can help you with :) - Nicole & the rest of the Smile team
Dec. 12, 2022
Facile d'utilisation. Personnalisation détaillée de l'offre. Service client de grande qualité et à l'écoute.
Merci beaucoup d'avoir laissé un avis. Nous sommes ravis que vous appréciez Smile et que notre équipe ait pu vous aider. N'hésitez pas à nous contacter pour plus de questions :)
Dec. 9, 2022
GREAT APP AND EASY TO USE ATTRACT MORE CUSTOMERS AND SALES FOR GROWTH ONLINE STORE. GREAT APP FOR E COMMERCE STORE
Hi! Thank you so much for taking the time to write such a wonderful review. 🤩 We really appreciate it! We’ve passed your comments on to our team so they can enjoy the good vibes too! ✨