Smile: Loyalty Program Rewards

I've been using Smile for a while now and really loved how easy it was to implement. I needed to speak to support today about an issue I was having that I thought was on their end. The error I was getting was not directly related to the app, but support was wonderful in helping me troubleshoot. They were also very quick to respond.

I've been super happy with this app. It has all the features you'd expect, and the support is outstanding. They are always quick to respond to my chat inquiries, and have always been 100% helpful in resolving my questions. I highly recommend!

Great service!

Amazing customer service and support! Jade was awesome in giving suggestion and replying to my query very quick and professional. Thanks a million!!! :)

Simple to set up and very good customer service! I had several questions about what my customers would see and the customer service rep really helped me out and answered all my questions!

good support. still figuring things out. but good help. hopefully they expand to other more social media platforms like Tiktok etc. thanks

Jade was extremely helpful with a quick response time! My questions could have been answered probably if I did my own digging but I appreciated her help so much. It makes using the Smile App much easier. Thanks Jade!!

Smile.io is a game-changer! This app seamlessly integrates with Shopify and has transformed our customer loyalty strategy. The customization options are fantastic, and the support team is top-notch. Highly recommend for any business looking to boost customer engagement and loyalty.

I've only just started using Smile but so far I am LOVING IT. It was so easy to set up and the customer support has been PHENOMENAL. Joana on the support team has been especially helpful. I highly recommend Smile.

So far the integration with my website has been smooth, although I am still in the testing stages and haven't gone live but I like what I have seen already, the only draw back will be the point system and cos of this I don't think I might be able to launch with it, the issue is, it is only the point(s) earned that is variable but the currency isn't variable so for example you can only edit ($1 = 1 point, 2 points, 10 points or 50 points etc) but what I really want to set up is ($10 = 1 point) that doesn't seem possible from what I have seen. Update: I was able to sort this out via redemption (10 points will redeem $1), thanks a lot Nicole for reaching out.

Lisa provided fast, clear, and meaningful answers to questions, and also used awesome GIFs! Thank you!!

This App works so well in my store and processes customer conversion. I really appreciate what it has done for my store, the user experience is very smooth. And the support team also did a great job. Whenever I have a need, they help me as much as possible, and the service attitude and efficiency are great. In general, 5 stars for this App and the people behind it.

Fantastic experience! David from smile was very helpful activating additional integrations and support looks to be very responsive. Almost plug and play, mainly use it for reviews on product pages and also refer a friend with klaviyo

Hi, I have just downloaded the app for my Shopify store and was having trouble finding where to add social media links so I messaged for help. The rep was very helpful and explained where to find the links. She also disclosed about third-party validation. I sincerely appreciate the transparency & for letting me know this. Very impressed so far. Can’t wait to see how the app improves Business for me. Thank you Vicky. @littlegoddess-online.com

Incredibly helpful in getting our second business set up with the system and also saved us money on our existing business by shifting us to a more suitable plan. Couldn't have gotten any better customer service from Hannah. Thanks Guys.

Who doesn't LOVE a discount?! My customers are always grateful to get their $5 off coupon, and I like the incentives Smile offers for them to earn their rewards. The customer service is GREAT, too. The response time is fast, and their instructions are clear. They really do offer their service with a Smile. Working with the program is easy, and I recommend this app!

We've been using the app for quite some time now, and it actually helped a lot to increase the referral process. It's simple, easy to use and understand and great for starting out a rewards program. Also, customer support was quick and spot on replying to our questions (shout out to David for helping us sort out tagging customers inside Shopify).

Had a slight problem and was sorted straight away. Jade was really helpful and managed to solve the problem in minutes which would have taken me hours

The service from these guys is terrific- David on their team was happy to jump on a call and help me with my solution and it took all of 5 minutes. The best!

very responsive and helpful. I was transitioning loyalty members from Toast to Shopify using Smile. Figured out with the help of Lisa that you need to upload the list of customers into your shopify customers and then upload the points balance into Smile. It made the transition very easy. Thanks