Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,130
chart
#25
All reviews
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June 25, 2022
La aplicación funcionaba de maravilla pero la desinstalé al actualizar y ahora están intentando arreglar el problema de la pérdida de puntos por mis clientes. Mis 5 estrellas van por el soporte y por la aplicación en si, fue culpa mia el desinstalarlo.
¡Muchas gracias por tomarse el tiempo para escribir esta evaluación! 🤩 Estamos muy contentos de que le guste Smile y siempre estamos aquí cuando necesita ayuda 💪✨ ¡Fue un placer charlar contigo hoy! 💖 Lisa
July 26, 2022
I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!
Thank you so much for this lovely review!! It was great chatting with you and—for the record—YOU'RE awesomesauce 😃 💖 Lisa
June 24, 2022
I used this app and it did help me to drive more loyal members and more importantly: more sales! The support team are very knowledgable and are always giving me the best advice. Love this product and the team definitely!
Thank you so much for your kind review. We are delighted that you are having a great experience and are seeing more sales and engagement. Please let us know if you need any help or advice. We are always happy to assist.
June 23, 2022
I received help with redeeming rewards points. The matter was fixed within minutes. Excellent service!
Thanks for taking the time to leave a review, it was a pleasure helping you today :) <3 Jade
June 23, 2022
Smile provides pretty much standard features in the market and their customer service is beyond five stars!
Thank you for taking the time to leave a review! We are glad that you are loving our customer service :) <3
June 23, 2022
Great features and fast customer support responses. I found it really easy to set up and customize!!
Thank you for your kind review! It was a pleasure assisting you today :)
June 21, 2022
Smile has been a relatively user-friendly and straight-forward app. More importantly, responsive customer service as that makes all the difference.
Thank you so much for your kind words! We're so happy to hear that our team was able to help out 💖
June 17, 2022
Looooveee this app! The app is easy to use and it integrated beautifully with my website. They really thought of everything!
Thanks for leaving this wonderful review, we appreciate you! So happy to hear you are loving the app 😊💖
June 16, 2022
very easy to set up! (almost too easy!) excited to see how easy it is for my customers to redeem. Jade was great!
Thank you for taking the time to leave a review and your kind words :) -Jade <3
June 16, 2022
Easy and simple quick and efficient support with my small problem. Definitely great to have on demand customer support!
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you today & glad we were able to solve the issue quickly & efficiently 💪🤩 💖 Lisa
June 16, 2022
Very responsive customer service! Had some questions about setup and they were answered extremely fast :)
It was super great chatting with you today! Thanks for taking the time to leave a review :) -Jade
June 16, 2022
Amazing customer service! Had some problems and doubts with my setup and the problem was taken care of extremely fast :)
Thank you so much for taking time to leave us a review! 😃 Stoked I was able to get you sorted quickly and off to the races with your new rewards program! 🐎 Best of luck! 🍀 Cheers, Joshua - Smile Team 🧙♂️
June 16, 2022
It's so cool that I would even make my dog create a loyalty program using the smile platform. Highly recommend it. Especially for the support team, Joshua is a maniac, love him.
Your 🐶 would no longer have to pay for advertising either, so that is solid advice! 🤣 This is the best review ever, such a pleasure chatting with you today! Just hit us up if you ever need anything my friend! 💪 Cheers, Joshua - Smile Team 🧙♂️
June 16, 2022
Thanks, Joshua for the great and fast support. Video recording was so helpful and helped me a lot in my Shop since I install the loyalty recently. totally recommend and fit our business needs in Saudi Arabia.
So happy I was able to help! Thanks for leaving a review, we love seeing the global impact of Smile! 🌍 Glad I was able to help you set up your own unique loyalty program! 💸 Cheers, Joshua - Smile Team 🧙♂️
June 15, 2022
Integration for both referral and rewards have been seamless. Customer service is prompt and friendly. Thank you!
It was a pleasure chatting with you today, Connie 😊 Thank you so much for taking the time to leave this review, we really appreciate it!! 🙌 🙌 🙌 🙌 🙌 💖 Lisa
June 15, 2022
Just installed Smile.io which was easy, instructions were easy to follow. Now to see if loyalty actually is a thing ;)
Thank you so much for taking the time to leave us a review! I just took a look and your program looks great! Your customers are already collecting Flamingo Feathers®, great news loyalty does exist! 😉 💸 Good luck with your program, and if you ever need anything Live Chat is just a click away! 🤓 Cheers, Joshua - Smile Team 🧙♂️
June 14, 2022
So far so good. We wanted a loyalty program for in-store POS only (for now) and Jade on the chat was SO helpful (we chatted two days in a row, they were super responsive!) to help me get it configured properly - turns out I was close but needing a little support. Haven't used the app yet in our store but from the test transactions I have run, it seems to be working as advertised!
Thank you so much for taking the time to leave a review, it was a pleasure assisting you today :) -Jade <3
June 12, 2022
Early days but I am so very impressed with the app, and the response from customer service when I had a few queries. Thank you!
It was a pleasure chatting with you today! I am so glad that you are enjoying Smile so far! Thank you so much for taking the time to leave a review, we really appreciate it :) Nicole
June 10, 2022
Joshua really did an awesome job! all he does is a video clip and demonstrated where I can get the redeem coupons setup for both POS and online. Straight to the point - Clear, Concise and Effective. Would love all other CS to adopt. Within 5 mins i got my problem solved! Superb Joshua!!!
Thank you so much for your glowing feedback! We really do try to provide the best CS experience we can for our merchants and I am glad I was able to help quickly! 😄 Keep those wheels turning out in Singapore! 🚴 🏁 Cheers, Joshua - Smile Team 🧙♂️
June 9, 2022
Lisa is awesome!!! she helped me solve the problem within 2 mins, sooo professional. Best experience ever. thank you!
Thank you so much for this incredible review!! It was so nice chatting with you earlier today and I couldn't be happier about helping out you and SMILE PAWS 🐾😻😁✨ 💖 Lisa