Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,130
chart
#25
All reviews
Review RSS Feed
March 29, 2023
We had a charge go through because of an accidental click of an upgrade button. We reached out to support and this was handled within 2 hours. We are so grateful for the quick support and amazing customer service as always!
Thanks so much for leaving a review! It was amazing assisting you today :) Have a wonderful weekend -Jade <3
April 29, 2022
Thank you, Nicole. Great customer service. I'll definitely be implementing these changes into our website. Although asking for 100 characters in a review is probably going to make people leave before submitting
It was a pleasure chatting with you today! I'm so glad we were able to help you find what you needed! Also, I appreciate you sticking around to finish the review 💛🤣 Nicole
April 9, 2025
Smile has been working great for our business. Easily integrates with shopify/okendo/mailchimp. Very user friendly. And their customer service is fantastic- super friendly and knowledgable- and they don't make you wait and wait for a response when you have a question. Much appreciated!
Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole
April 29, 2022
I spoke with Jade and she was super friendly and knowledgeable. She answered my question right away and my problem was resolved!!
It was an absolute pleasure helping you today, thanks for taking the time to leave a review :) -Jade <3
April 29, 2022
I love the design of this reward program. Super easy to use and a great rewards program. I love it and highly recommend it! Really great customer support as well!
Thank you for your kind words, it was a pleasure helping you today :) -Jade <3
April 29, 2022
Great Customer Service Every time! Very responsive. Love the videos they are able to send. I would recommend
Thank you so much for taking the time to leave a review, we love that you are enjoying the videos :) Thanks for the kind words!
April 28, 2022
I love how customizable it all is! I was able to make the verbiage and imagery on brand which I appreciated a lot. Customer service has been such a dream. It would be nice if the Test Emails previewed true to how they would be received - ie. with the reward name replaced, the icons etc.
Thanks for sharing your review! I've passed your kind words to Nicole 💛 Email previews without placeholders is a great idea! Thanks for sharing, we'll add it to the pipeline for consideration :)
April 28, 2022
super intuitive, great support, always available to help optimize the program! Would recommend Smile to anyone who needs an incentivizing rewards app on their store!
We are so glad you are enjoying smile! Thanks for taking the time to leave a review. It was great chatting with you today 💛 Nicole
April 28, 2022
Very useful app to help us engage with our customer base! Support team is always friendly and helpful!
Thank you for your kind words! So happy we are able to help :) -Jade <3
April 28, 2022
This app has helped us grow our loyalty program! Also, the customer service experience that the app provides is so helpful, friendly, and most of all so so engaging. 10/10 recommend! Joshua is a top-tier customer experience agent.
Thank you so much for taking the time to leave a review. We are happy to hear that we have been able to help your business grow and that Joshua was able to help today. :)
April 28, 2022
I had a great experience with Jade at the smile team , she solved the problem efficiently! thank you Jade
Super happy I could help today, thank you for taking the time to leave a review :) -Jade <3
April 28, 2022
Amazing Customer Service from Jade, and a fantastic way to incentivize your customers! Happy we decided to go with Smile!
Its was super great chatting with you today, and so happy to hear that you are enjoying Smile. :) -Jade <3
April 27, 2022
Fantastic support from Jade! She was super speedy and efficient with dealing with our request. Thank you so much for all your help :)
It was lovely helping you today, thanks so much for taking the time to leave a review :) -Jade <3
April 27, 2022
Great app. Great Service. This is a tool that has been well polished. So just give it a try and see.
Thanks so much for the kind words, super happy to hear that you're loving the app. -Jade <3
April 27, 2022
Pour l'instant nous n'utilisons que la fonction Parrainage mais sommes très satisfaits de la plateforme. Très simple à mettre en place et possibilité de cacher le pop up avec les Deep links pour alléger un peu le site. We use only the referral program for now, but are satisfied with it. Very easy to use and install, with the possibility to hide the pop up with Deep links !
Thank you so much for leaving a review, it was great helping you today so happy to hear that you're enjoying the Deep links feature :) -Jade <3
April 26, 2022
The app is very easy to use, there are lots of helpful videos on how to set it up and if you have any other questions the support team is first-class!
Thanks so much for the kind words, so glad I could assist today. Thanks for taking the time to leave a review :) -Jade <3
April 26, 2022
Excellent support from Nicole! Super fast and helped solve my issue. Even did a quick video for me to help me find the section where I need to go for clarification. 5 stars girl!!!!
It was a pleasure chatting with you today and I am so glad that I was able to help you out! Thanks so much for taking the time to leave a review 💛 Nicole
April 26, 2022
Easy to install and great staff! Nicole helped me get my rewards integrated into the in-store POS with ease.
Thanks for taking the time to leave a review! I am so glad you were able to install Smile and set up your POS easily. It was great chatting with you 💛 Nicole
April 26, 2022
I talked to a wonderful lady named Jade who thoroughly answered all of my questions regarding the rewards program! She was very kind, patient, and informative. Definitely recommend using this app!!
It was an absolute pleasure assisting you today! Super happy I could help :) -Jade <3
April 26, 2022
Have had a great experience using Smile. Customer support was super quick and helpful aswell, would reccommend.
Thanks so much for taking the time to leave a review, it was a pleasure assisting you today.-Jade <3