Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,130
chart
#25
All reviews
Review RSS Feed
April 20, 2022
I was so happy with the customer service! They answered all my questions and made it so easy to continue my set up! Such a breeze! Thank you!
It was absolutely wonderful assisting you today, thank you so much for taking the time to leave a review :) -Jade <3
Sept. 20, 2024
My shop runs Smile rewards and I love how easy it is to use. They also have an excellent customer service team on stand-by to answer all my questions. Amazing response time and friendly service.
It was a pleasure helping you today, thanks so much for taking the time to leave a review :) -Jade <3
May 12, 2022
Jade and Joshua have been great. We had an issue and he has helped sort out a plan for us to make this work better for our customers
It was a pleasure helping today! Thanks so much for taking the time to leave a review :) -Jade <3
April 20, 2022
I really love this app. Makes creating rewards easy and encourages customers to continue supporting. I love that you can import your own discount codes. Jade was awesome helping me with that!
Thanks for leaving a review and for the kind words! Super happy I could help today :) -Jade <3
April 20, 2022
Great app. rewards and referrals setiings, emails everything working nicely. Great customer support.
Thank you so much for your lovely review, we are so happy to hear your kind words <3
April 20, 2022
Smile is simultaneously robust but easy to use and understand for customers. Their team is super helpful during onboarding. Would recommend!
Thank you so much for taking the time to leave a review :) We are super happy we could help today! <3
April 20, 2022
Lynn was my POC & was amazing in coming up with a solution to my needs. Such great service is a dime a dozen and I'm looking forward to implementing Smile in our business
Thank you for the lovely review! ๐ We appreciate your business and truly want to see your business grow with us. It was a pleasure chatting with you today! - Lynn ๐
Aug. 1, 2023
Having had the chance to use Smile.io, I've found it to be an incredibly user-friendly platform for implementing loyalty programs for small businesses. The customization options it provides are commendable, making it seamless to integrate the brand's look and feel into the rewards program. Operating the admin dashboard is a breeze, requiring zero coding skills. It's empowering to be able to make tweaks and changes anytime, offering full manual control over the rewards program. The ability to integrate the program with other loved tools is definitely a substantial enhancement. Smile.io stands true to its purpose by upping the ante on customer retention and conversion. By incentivizing repeat purchases, it transforms first-time customers into loyal ones. Brimming with handy features like a points system and VIP exclusive perks, it is adept at keeping best customers engaged and rewarded. As for Hannah, she deserves special mention. Dedicated, customer-oriented, and always ready to assist, she added a lot to my positive experience with Smile.io. In conclusion, Smile.io aided by Hannah's unmatched support, stands as a leading go-to solution for magnifying customer loyalty and enhancing the overall customer experience. Five stars without a doubt!
Thank you so much for taking the time to leave a review! We are so glad that you are finding Smile easy to use, and that it has helped you increase your repeat purchases. Also, we appreciate your kind words about our support. We also think that Hannah is pretty amazing! If there is anything else we can do to help your business grow, don't hesitate to reach out :)
April 19, 2022
Amazing customer support from Nicole to help us unlock an additional feature that we needed for our Shopify Plus stores. Thank you Nicole!
Thank you for taking the time to leave a review! I am so glad that we were able to help you today. It was a pleasure chatting with you :) -Nicole
April 19, 2022
Amazing support. thank you Joshua for taking the time to make me a personalize loom to show me how to get the most from the app
Thank you so much for your 5-star review! We're so glad that you had a great experience with Joshua โจ :)
April 19, 2022
Attentive and helpful support. Joshua was assisted with every inquiry & concern. Thank you Smile team!
Thank you so much for taking the time to leave this review and share your experience ๐
Sept. 29, 2022
Customer service is speedy and very helpful. My customers seem to like having these rewards. It all happens without me having to do a thing!
We're so glad to hear that! Thank you for choosing us and for leaving us this lovely review ๐
May 27, 2025
Smile rewards are a great way for us to continually engage with our customers and encourage them to continue to shop with us. The customer service is BEYOND excellent!! If you're not sure how to do something,the staff there will walk you through things easily and quickly with videos and hand holding. Kudos guys for the excellent service!!
Thank you so much for your lovely review ๐ We're so happy to hear about your excellent experience with Joshua! โจ Please don't hesitate to reach out whenever - always happy to help! :)
April 18, 2022
the online support is great! Joshua is patient and helpful. His prompt reply gives a big help to me. I hope SMILE will launch the CHINESE VERSION soon because most of our customers can only read chinese. I hope every pops from SMILE can shows a sense of belongs to my customers with their mother language. Thanks
Thank you so much for your lovely review and helpful feedback! ๐ We'll share this with our product team for you!
April 18, 2022
Easy to install and customize.. looking forward to playing around with it some more before making a final review.
Thank you so much for taking the time to leave us a review! Don't hesitate to reach out if we can help with anything throughout the setup process :)
April 15, 2022
Downloaded it yesterday but seems pretty easy to use - doesn't have all the features I want (yet) but customer service has been quite helpful and responsive.
Thanks for letting us know! We try our best to offer tools that help businesses succeed. We're in the process of developing new things all the time and it's possible you will see what you need soon! We're also very happy to hear that our customer service team was able to help you out ๐
April 15, 2022
Great customer service and very helpful! The assistant was very quick to respond and was very detailed.
Thanks for the great review! Fast service is important to us, so it's great to hear that you enjoyed your experience ๐คฉ
April 14, 2022
We use this app for our rewards and referrals. It is easy to integrate, but doesn't reward perfectly with our subs platform, and rewards aren't super easy to configure, but I think it's probably the best platform available and setup is minimal. Customer service is great.
Thanks for leaving your honest feedback! Hearing this is really important for us as we try to develop the product more to better fit the needs of our merchants in the future. We're happy to hear that our support team was able to help you! Hopefully, as we release more features, you are able to find everything you need ๐
April 14, 2022
Super simple, extremely powerful. And the team are responsive and eager to help. Love Smile.io - recommend to anyone.
Thank you so much for the kind words about Smile and the team! We really appreciate the recommendation. ๐
Nov. 14, 2022
Great customer service. Detailed information and screenshots to follow. Jade was fast in answering my questions and very friendly
Thank you so much for taking the time to leave us this lovely review! Hartelijk bedankt! ๐