All reviews

Rating Breakdown

  • 5
    91% (3,747 ratings)
  • 4
    6% (242 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,788)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 28, 2024

Their customer service is incredible. Even use their free plan, they still offer you a patient and helpful support. I really love this app. [Update: 29AUG24] Quick response and fix your problem in a short time.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hey, we are delighted you love the App thank you so much for taking the time to leave us a review. If you ever need us, feel free to get in touch [email protected]

5 / 5 Share

Feb. 25, 2022

La aplicacion funciona excelente, tiene muy buenas funciones y me ha generado una muy buena base de clientes fieles y ademas el soporte es increible.

Store

Plarte

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Gracias por las amables palabras, realmente apreciamos que se haya tomado el tiempo para darnos una reseΓ±a. No dude en comunicarse con nosotros si necesita ayuda [email protected] πŸ™Œ

5 / 5 Share

Feb. 15, 2022

I actually had a question about the app and I got directed to a bot, but within 1-minute it actually put me to an actual person, Larry. He was extremely helpful not only answering my questions, but addressing them and resolving them!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review,😍 I'm so happy Larry was able to help you. Just between you and me, we think he is really awesome too! πŸ™Œ Best of luck with your program!

5 / 5 Share

Feb. 15, 2022

So far, this app is doing precisely what I want and expect, and more than that I am immensely grateful for how the support team helped us work though one issue that surfaced. FANTASTIC product and team!!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your kind & generous feedback! 😊

5 / 5 Share

Feb. 15, 2022

We love this app! So easy to use and the customer support is always so helpful and quick to respond!

Store

Mint

Using app

About 2 years

Total reviews

5

Average rating

4.4

Developer Reply

Thanks so much for taking the time to leave us this review πŸ’– We're so glad to hear that you're enjoying our app!

5 / 5 Share

Feb. 14, 2022

Beautifully designed app with lots of functions to engage your clients. Keeps your Shopify website looking professional & tidy after installation. 10/10.

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the kind words about our application's professional appearance - we're so glad you feel that way πŸ₯° Yours in Service, Smile Support Team

5 / 5 Share

Feb. 11, 2022

Jades a life saver! Considering we are just on the free plan the support has been amazing! Thank you.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words about Jade! ✨We will be sure she sees your feedback! πŸ™

5 / 5 Share

Feb. 10, 2022

Great app and customer service! We just started using them and had some issues but Joana helped me a lot

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us this review ✨

5 / 5 Share

Feb. 9, 2022

Smile has been working great for us as we use it to manage our customer reward program. Their chat support is quick and friendly when helping us deal with any technical issues or questions that we may have.

Store

Snag

Using app

12 months

Total reviews

11

Average rating

5.0

Developer Reply

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time πŸ’•

5 / 5 Share

Feb. 9, 2022

Great app! We have been using if for a while now and it has been useful to our customers and our company!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! πŸ™ We're excited to work with you and help bring in those customers! πŸ’―

5 / 5 Share

Feb. 9, 2022

Great App. I am using from last 3 month , so far no trouble at all. Smile customer care team also very supportive to solve all issues if it comes. Using for my online store and Instore Shopify POS . Easy to understand . Highly recommended

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

It's great to hear that enjoy the app and our support. I'll let them know! We are excited for you and all your future clients πŸš€

5 / 5 Share

Feb. 8, 2022

A little start-up company getting very good and quick help form the Smile support team. Appreciate even the little guys are important. Many thanks Larry

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the kind words about our team and app 🀩 We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!

5 / 5 Share

Feb. 7, 2022

I am just learning to use it after watching the demo. The demo is good and the rep I have been communicating with is helpful. I think my customers will love this once I explain how it works.

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review 🀩 Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!

5 / 5 Share

Nov. 25, 2024

Excellent Loyalty Platform with robust features and a wide range of integrations. Prompt response to queries and help from David, Lynn and Jade. All three have been fantastic with resolving any queries we have had.

Using app

Over 5 years

Total reviews

17

Average rating

4.4

Developer Reply

Thanks so much for taking the time to leave us a review πŸ™Œ and David is indeed the best! ✨✨✨

5 / 5 Share

Feb. 3, 2022

The platform is very easy to use and the customer service represents and provided FAQs are extremely helpful when I'm looking to receive additional information or resolve any issues.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this amazing review πŸ’–

5 / 5 Share

Feb. 3, 2022

Smile.io is a great app to turn shop customers into repeat purchasers. The loyalty program make returning customers increase and increase the repeat purchase rate higher.

Using app

3 months

Total reviews

7

Average rating

4.9

Developer Reply

Thank you! πŸ™ We're excited to work with you and help bring in those customers! πŸ’―

5 / 5 Share

Feb. 1, 2022

This app has been a great addition to our website as a loyalty program for our customers. The customer service is super fast and extremely helpful! I would highly recommend.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time πŸ’•

5 / 5 Share

Jan. 28, 2022

Smile.io has helped our brand build loyalty and returning customers, which is extremely important in 2022. We had some issues optimizing our program but David and the Smile.io Experience Team were SO much help. 10/10 Love it.

Using app

4 months

Total reviews

27

Average rating

4.9

Developer Reply

Thank you SO much for this lovely review πŸ’– We agree - David is absolutely amazing! 🀩 Please don't hesitate to reach out if we can help with anything else πŸ™Œ

5 / 5 Share

Jan. 26, 2022

Quick and easy to create a robust customer loyalty plan! Help chat also provided quick response to questions we had

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the five-star review! We are always committed to providing quality products and services to our merchants! πŸ’–

5 / 5 Share

Jan. 23, 2022

we are still researching but the support so far is great in answering questions about how it will work

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your kind & generous feedback! 😊