Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,130
chart
#23
All reviews
Review RSS Feed
July 16, 2025
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it. Are quite quick to respond to queries.
Hi there, Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion. One of our experience team leaders has followed up with you directly to address this. We look forward to working together to make things right.
Jan. 21, 2022
Works well, easy to set up and the customer support team answered any questions we had very quickly :)
Thanks for your kind and generous review! Thrilled to hear you got set up quickly, and had a great experience with our team :D
Jan. 21, 2022
Easy and fast setup. I was up and running...and had a customer earn enough points for a reward within a few hours of setup! The online help staff with Smile is very friendly, fast, and accurate. Will recommend to other business owners!
🙌 Congratulations on your first redemption! Early rewards are the best 👏 And thanks for your kind words about our team - be assured that we've passed them on :)
Jan. 20, 2022
Like this app very much, I think the idea behind it has great value! Depends on how you integrate the app into your store, it should do what it promises!
Thanks so much for taking the time to leave us this review ✨
Jan. 19, 2022
We added this app a few months ago and the customer service has been AMAZING! They respond very quickly via messages and email. They also helped us build our plan that was just right for us. Our customers have also had a great experience. It is simple and easy to use
Thank you so much for your review 🤩 Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!
Jan. 17, 2022
The customer support is AMAZING. They were with me every step of the way on setting it up. They even helped me curate a post for my customers to understand the new rewards program.
We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕
Jan. 17, 2022
Extremely happy with this app. Integration was a breeze, their support is amazing. I have used the chat feature for a couple of questions, and within a minute I get someone online to assist me. I also integrated it with my newsletter and customer communication system and that was perfect too. I totally recommend this app!
Thanks so much for the glowing review! We're glad to hear that you're enjoying the convenience of our Live Chat team and that Smile has integrated so well into your GlowGirl's tech stack 💖
Feb. 1, 2022
I uninstalled smile.io and then I RE-installed smile.io and they were insanely helpful with the re-integration. Major THANKYOU to Maria at customer support!
Thanks so much for the kind words about our team and app 🤩 We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!
Jan. 16, 2022
Love the Smile Rewards app! It definitely drives repeat business to my site and the customer service from Smile is great!
We're glad you've found Smile to be helpful at driving business! We strive to help businesses of all sizes to be set up for success, and it's truly heart-warming to hear that Smile is doing just that for Pickles and Punch 🥰 We'll be here if you need anything at all! - Brandon, Smile Support
Sept. 14, 2022
I've been using this reward program. It's been excited to see my customers redeeming the points they had earned to purchase more. This helps our customers to keep coming back! Also great customer service! They response really fast whenever I have questions! Hannah was so helpful and she gave me all the info I needed! Highly recommended!
That's awesome to hear you're excited about using the app, we're excited that you decided to work with us! We'll let our team know that you appreciated their help, we think they are pretty amazing too 😄
Jan. 14, 2022
The app looks great and the staff are amazing at helping us integrate! Really appreciate how much value it will bring and how helpful everyone is!
It's great to hear that you are enjoying the app and that our team was able to help you get started! All we want is for the app to bring value to your store 🤩
Jan. 14, 2022
Easy to set up and has an awesome free plan. Highly recommend for anyone just getting started with a loyalty program
We're happy to hear that you enjoy the free plan! No matter the budget, everyone who wants a loyalty program, should be able to have one 💯
Jan. 14, 2022
Great and timely customer service that gives you detailed help on what you are doing well and what can be improved.
The only thing we want is for your business to succeed! So we're glad to hear that you were able to receive the help you needed ✨
Jan. 13, 2022
fantastic customer service. No matter how foolish your question, they always go above and beyond. EXCELLENT customer service
That's awesome to hear! We know this stuff can get complicated so no question is worth not asking. Feel free to reach out again if you have any more 🚀
Jan. 13, 2022
Really attentive and helpful customer service agents! They not only respond quickly, but they make sure that you understand what is going on and how to fix any issue you might be having!
We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕
Jan. 13, 2022
Great support especially Petrit helped us massively, app is easy and great to use, would recommend this to anyone!
Thanks for the positive review! We're happy the app has everything you need and that you'd recommend it. We like Petrit a lot too and we'll let him know he was able to help you out 🎉
Jan. 12, 2022
I have searched many apps, Finally I found the Smile! This is so simple and easy. Also they provide a free version!
We're so happy to hear that you're happy with Smile! Thank you so much for this beautiful review 💖
Jan. 10, 2022
Starting with shopify free plan to shopify plus plan I use smile.io and I can only recommend it! Super nice and helpful employees who immediately take care of you and even with extra wishes you will be helped immediately. About the platform itself: Of course there are cheaper alternatives, but the question is whether they are as reliable and thought out. Smile works flawlessly and you notice that this is a "quality product".
Thank you so much for this amazing review 🥺 We're so happy to hear that you're happy with the product and our team! 💖
Jan. 7, 2022
I love this app! Their customer service is awesome...Maria did an amazing job explaining things and gave me great referrals for additional information. I am so glad I went with smile.io
That is so kind 💖, thank you so much for leaving a review, We are always here if you need us.
July 30, 2025
Works like it says it does, and support staff who go above and beyond to make sure everything is humming along like it should be.
Thank you so much for your review 🤩 Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!