All reviews

Rating Breakdown

  • 5
    91% (3,801 ratings)
  • 4
    6% (238 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,815)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 17, 2022

Joshua from the Customer Service team has been extremely helpful and we look forward to using the app to its full power!

Using app

Over 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you! πŸ™ We're excited to work with you and help bring in those customers! πŸ’―

5 / 5 Share

March 16, 2022

I'm still getting used to how to best use smile for my store, but so far it's been a good experience and customer support has been very engaged and helpful. Really appreciate the time and attention to questions - looking forward to rewarding more clients!

Store

NIXIN

Using app

30 days

Total reviews

3

Average rating

5.0

Developer Reply

Hey, Thank you so much for your kind words.:heart_eyes: We are so happy you've had a good experience so far with Smile. If you need any help please feel free to reach out any time.

5 / 5 Share

March 16, 2022

Amazing software. Amazing support. Very impressed. Joshua was professional and still super personable. All support have been great. Integrates very well.

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review,😍 I'm so happy JOSHUA was able to help you. Just between you and me, we think he is really awesome ! πŸ™Œ Best of luck with your program!

5 / 5 Share

March 15, 2022

Love this app. It's really helped increase customer loyalty and it is super easy to set-up. Customer support is also fab and on-hand to respond quickly.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

The only thing we want is for your business to succeed! So we're glad to hear that you were able to receive the help you needed ✨

5 / 5 Share

March 15, 2022

This app helps me reward my amazing loyal customers for their repeat business. The app is easy to use for someone not so tech-savvy. Customers also find it easy to use which is a must.

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for leaving such a kind review! It's wonderful to hear you & your customers find it easy to set up and use πŸ‘Œ

5 / 5 Share

March 14, 2022

Just started using this app, looks quite promising! It has a lot of interesting features that will surely be of help in customer retention.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you so much for taking the time to leave us this review πŸ’– We can't wait to grow alongside with you!

5 / 5 Share

March 12, 2022

VERY easy to use! Love being able to give my customers rewards! I was worried Smile would be confusing to use, again super easy to use!

Using app

43 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for this review!! We're so happy to hear that you found the app easy to setup & use. Please don't hesitate to reach out if we can help with anything at all! πŸ’–

5 / 5 Share

March 11, 2022

We've been with SMILE for as long as we can remember! Super great app + Excellent customer service!

Using app

About 3 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you SO much for your lovely review πŸ’– We're so flattered 😭 Please don't hesitate to reach out to us whenever if we can help with anything at all!

5 / 5 Share

March 10, 2022

App is functional and customizable. Customer support team is super helpful. It's definitely going to help our brand grow.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your lovely review πŸ’– We can't wait to grow alongside with you!

5 / 5 Share

March 8, 2022

Just set up the app, and contacted support and they were so quick to help. I was able to get my setup all completed, achieved what I was trying to do, and now looking forward to seeing the software work.

Using app

About 1 hour

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! πŸ’– So happy to hear that we were able to help out :)

5 / 5 Share

March 8, 2022

My site hasn't gone live yet but so far I am really impressed with everything. The app it's self has so many features which is awesome. Also, the customer service has been great so far. I had a question and Larry helped me out super fast. So far, my only gripe is that there isn't a rewards page template like Yotpo has. It would be nice if they offered one so I could have a rewards explanation page in addition to the lovely popup that they already have. I know I can create one but as a new user this is easier said than done. Overall though, this app has been great and the customer service has been killer!

Using app

20 days

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for your review and your feedback! This is truly valuable to us πŸ™

5 / 5 Share

March 7, 2022

Very easy to use and has seamless integration with our review app and store. Awesome customer support!

Using app

About 4 years

Total reviews

3

Average rating

3.7

Developer Reply

Thanks so much for the kind words about our team and app 🀩 We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!

5 / 5 Share

March 7, 2022

Their customer service team is very helpful and the response time was really fast. With the help of their Tech Support team, I was able to figure out a solution to the issue I was having. So far, my experience with this app, has been great! I would recommend.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time πŸ’•

5 / 5 Share

March 5, 2022

The Smile app is a great addition to our site and has allowed us to extend our instore rewards program to our customers online, including linking the instore and online experience via the API. The backend is easy to use, can be branded as needed and i feel i have more control over our rewards programme than before.

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your review 🀩 Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!

5 / 5 Share

March 3, 2022

Great free features - amazing customer support. Was able to setup a rewards program in a day, and make the edits I needed to very quickly. Have not needed to upgrade yet but may do so for the email integration.

Using app

23 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for sharing your kind & generous feedback! 😊

5 / 5 Share

March 3, 2022

Smile is a great rewards system and our customers love getting points! It's very easy to understand.

Using app

About 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! πŸ™ We're excited to work with you and help bring in those customers! πŸ’―

5 / 5 Share

Feb. 28, 2022

Amazing app, easy to set up, easy to navigate with a good user interface. Hopefully this will be useful longterm.

Using app

3 days

Total reviews

23

Average rating

3.7

Developer Reply

Thank you! πŸ™ We're excited to work with you and help bring in those customers! πŸ’―

5 / 5 Share

Aug. 28, 2024

Their customer service is incredible. Even use their free plan, they still offer you a patient and helpful support. I really love this app. [Update: 29AUG24] Quick response and fix your problem in a short time.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hey, we are delighted you love the App thank you so much for taking the time to leave us a review. If you ever need us, feel free to get in touch [email protected]

5 / 5 Share

Feb. 25, 2022

La aplicacion funciona excelente, tiene muy buenas funciones y me ha generado una muy buena base de clientes fieles y ademas el soporte es increible.

Store

Plarte

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Gracias por las amables palabras, realmente apreciamos que se haya tomado el tiempo para darnos una reseΓ±a. No dude en comunicarse con nosotros si necesita ayuda [email protected] πŸ™Œ

5 / 5 Share

Feb. 15, 2022

I actually had a question about the app and I got directed to a bot, but within 1-minute it actually put me to an actual person, Larry. He was extremely helpful not only answering my questions, but addressing them and resolving them!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review,😍 I'm so happy Larry was able to help you. Just between you and me, we think he is really awesome too! πŸ™Œ Best of luck with your program!