All reviews

Rating Breakdown

  • 5
    91% (3,747 ratings)
  • 4
    6% (242 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,788)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 17, 2026

Great customer service! Prompt and very knowledgeable!!

Using app

Over 4 years

Total reviews

7

Average rating

4.7

Developer Reply

Thank you so much for this amazing review 🤩 Glad to hear that you're loving the app so far!

5 / 5 Share

Jan. 4, 2022

Great app, Easy to use + very reactive and helpful support ! I recommand the feature, it has helped me getting more clients !

Using app

About 2 hours

Total reviews

20

Average rating

4.7

Developer Reply

It's great to hear that enjoy the app and our support. I'll let them know! We are excited for you and all your future clients 🚀

5 / 5 Share

Jan. 3, 2022

We love using this app to attract new customers and retain our existing customers! Our website www.nailsmailed.com has seen huge profitability from this!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

5 / 5 Share

Jan. 2, 2022

App builds loyalty to your repeat customers and allows flexibility to offer double points or triple points (easy manual adjustment) to reward your customers. 90% of my business is repeat customers so this app really helps me continue with that loyalty & reward and offer discounts based on their continued purchases.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

5 / 5 Share

Dec. 27, 2021

i use this app since yesteday and its so cool my god ! wow! and the agent i talk with before helped me very much to understand some details

Using app

About 9 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your amazing review 🤩 So happy to hear that you're loving the app and the support! Happy new year! 🥂

5 / 5 Share

Dec. 24, 2021

Best app for loyalty points. Very easy to setup and great features. Great support from the smile team.

Using app

2 months

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much for your review! 💖 Happy new year! 🥂

5 / 5 Share

Dec. 21, 2021

Excellent support team that are very quick to respond! Able to integrate with email marketing platform making it easier to promote its usage / run dedicated campaigns for loyalty points

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hey, thank you for your review,😍 We love that we can integrate with so many apps and help you customize your program just the way you want.🌟

5 / 5 Share

Dec. 20, 2021

So far so good, customer service is amazing and helpful, they were able to answer my questions quickly and with a smile.

Store

NBI

Using app

12 days

Total reviews

3

Average rating

5.0

Developer Reply

Aww thank you so much with awesome customers like you, it's hard not to Smile😃

5 / 5 Share

Dec. 20, 2021

Me gusta mucho el diseño. La aplicación fue fácil de instalar y configurar y la atención al cliente fue excelente y muy rápida.

Using app

About 3 hours

Total reviews

3

Average rating

3.7

Developer Reply

Gracias por las amables palabras😍. Estamos encantados de que te guste la aplicación y estaremos encantados de ayudarte siempre que podamos.🥰

5 / 5 Share

Dec. 18, 2021

The customer service is really nice, kindful and 24/7. They answer me very fast. Thank you so much!!!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

That is so kind💖, thank you so much for leaving a review, We are always here if you need us.

5 / 5 Share

Dec. 18, 2021

Having good app support is SO important, and this app does that! Also, the UI of the app is really good. I'm excited to see how my customers respond to rewards!

Using app

About 1 hour

Total reviews

3

Average rating

4.7

Developer Reply

We are excited too!! thank you so much for your review we really appreciate it.

5 / 5 Share

Dec. 17, 2021

No real persistent issues with the app. The support team, specifically Jade, is always super pleasant and quick to help!

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review 🙌

5 / 5 Share

June 28, 2024

This app works well and has superior support. They answer quickly and are willing to work with you to address any issues you have so that the app works for your particular situation. They have been able to add features a la carte for us which is super helpful for a small business. Highly recommended. Lynn was very helpful in particular.

Using app

Over 5 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your wonderful and kind review! Supporting small business is what we do best, thrilled to hear that we could help! 🙌

5 / 5 Share

Dec. 17, 2021

I reached out to Christian for some help as to how redeeming the points works on POS with customers. He did a fantastic job explaining all of the steps to me! Southern Athletica is very excited to be partnered with Smile!

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you K! Enjoyed chatting with you, excited about your growth with Smile! 💛

5 / 5 Share

Dec. 16, 2021

Love Smile's easy interface and plugin to Klaviyo email integration. Plus prompt support when needed so thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your lovely review! We're so glad to hear that you had a great experience with our support team 💖 Always happy to help! ⭐️

5 / 5 Share

Dec. 15, 2021

My customers loveeee their rewards and loyalty points. It really has helped me grow my business. No issues with functionality and customer service is fantastic.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks Orange Umbrella! 💛 We love rewards and loyalty points too :D We passed your wonderful feedback over to the experience team :)

5 / 5 Share

Dec. 13, 2021

My company has been using Smile for a while and it has been a great investment in retaining customers and their customer service for an issue I had today was excellent! Would recommend this app to other stores for a rewards program

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the kind feedback! 💛

5 / 5 Share

Dec. 13, 2021

Christian was super helpful explaining the referral side of the program. Very much appreciated his professionalism and help!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the kind words about Christian! I know Christian takes great pride in his professionalism and ability to help merchants like yourself - we will make sure he sees this and gets a well-deserved 'pat on the back' 🤩 Until next time, take care! Kind Regards, Brandon - Merchant Experience Manager

5 / 5 Share

Dec. 8, 2021

Great app! Does exactly what it advertises. Easy to install and use. I don't even have to think about it. I did the set up and the app does the work I needed it to do. My customers love the rewards program.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your kind words, we're thrilled to have you on board 💛

5 / 5 Share

Dec. 7, 2021

I have just migrated to Shopify from WooCommerce. Setting up all the little things to make my site work well and offer the best experience for my customers has been a journey. Part of that was finding Smile.IO. It has given me a way to give back to my customers for their loyalty. I am a small business and truly appreciate the Free Plan. Not a lot of app developers understand that. It has integrated well into my platform. Recently I wanted to add a way to have customers leave Product reviews and be rewarded for their review. I found Stamp.IO. I really cannot afford the paid plan, but Larry from Smile understood this and gave me access to add to my loyalty program. With all the apps out there, it can be confusing and daunting to pick the right one. I chose wisely - in that the support and functionality is just the best from this suite of applications. Kudos to you and your team, and my heartfelt thank you.

Using app

3 months

Total reviews

3

Average rating

3.7

Developer Reply

This was such a lovely review to read through :') Thank you so much for taking the time to let us know about your experience! Please don't hesitate to reach out to us whenever if you need anything else - always happy to help 💖