All reviews

Rating Breakdown

  • 5
    91% (3,747 ratings)
  • 4
    6% (242 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,788)
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5 / 5 Share

Sept. 21, 2021

I enjoy the rewards and referral abilities. This is a perfect addition to the Shopify site! The incentives will hopefully incentive potential customers.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review - we're so glad to hear this! ๐Ÿ’–

5 / 5 Share

Sept. 20, 2021

Excellent customer service! Petrit was amazing and assisted with our issues in a friendly and helpful manner. Thank you, Petrit!

Using app

Over 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your review ๐Ÿค— And we agree - Petrit is amazing :)

5 / 5 Share

Sept. 19, 2021

This app is well thought out. Available anytime I have had customers sign up a while ago, I'm hoping to obtain more.

Using app

Almost 3 years

Total reviews

2

Average rating

4.0

Developer Reply

Thank you! ๐Ÿ™ We're excited to work with you and help bring in those customers! ๐Ÿ’ฏ

5 / 5 Share

Sept. 16, 2021

Been using this app since 2016. Our loyalty program has become a major part of our company. I highly recommend this app for your loyalty and referral program.

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! We're so happy to hear that our app has been able to help your business ๐Ÿ™

5 / 5 Share

Sept. 16, 2021

awesome app. tried a few other reward program app before, this is the easiest to use. question is be answer quickly

Using app

12 months

Total reviews

13

Average rating

4.8

Developer Reply

Thank you so much for taking the time to share your experience here, and for the 5 stars! โœจ We're so glad to hear that you find the app easy to use and that it fits your needs!

5 / 5 Share

Sept. 16, 2021

As a new shop owner, I wanted to start a rewards program. When searching for a reliable one, I came across Smile and the set up made it so easy to start a program. As my business grows, I plan to upgrade some features soon.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review๐Ÿ’– Setting up a rewards program is a great tool to drive more traffic to your store! We can't wait to see you grow! ๐Ÿ’–

5 / 5 Share

Sept. 15, 2021

Amazing app. Way better than the other rewards apps out there that I have used or interacted with. Customer service is A+++ and, if you're looking to transition from another Rewards platform, they're super helpful in making the transition super smooth.

Store

Ethos

Using app

21 days

Total reviews

10

Average rating

5.0

Developer Reply

We're so glad to hear that your experiencing with setting up was so smoothโœจ Thanks so much for leaving us this review!

5 / 5 Share

Sept. 15, 2021

Great app for loyalty program. Very easy to use and setup. Amazing support from the app development team.

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your review and your feedback! This is truly valuable to us ๐Ÿ™

5 / 5 Share

Sept. 14, 2021

Amazing customer service. I had an issue with the button position. It took me 30 seconds to fix it. Thanks a lot!

Using app

32 minutes

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! ๐Ÿ’– So happy to hear that we were able to help out :)

5 / 5 Share

Sept. 13, 2021

This app is amazing. Easy to navigate and does everything i need. Best loyalty programmed out there. No faults! Highly recommend!

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your kind words ๐Ÿ˜ This is so great to hear! Please don't hesitate to reach out if we can help with anything :)

5 / 5 Share

Sept. 13, 2021

Helpful and responsive team! I didnt have to wait long to get a response and the customer service team is great.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this review and for sharing your experience ๐Ÿ˜

5 / 5 Share

Sept. 11, 2021

I enjoy everything about this app. It is user friendly, offers tons of education, and the customer service is absolutely stellar. I mean who gets a live person at 11:30pm on a saturday night?! Fanfriggintastic ! I recommend this app to all of the merchants and business owners I come into contact with.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for leaving us this lovely review ๐Ÿ˜ป We'll continue to work hard to provide you with the best experience possible ๐Ÿ’–

5 / 5 Share

Sept. 10, 2021

I have been using the Smile Rewards app in my shop for several years now and it is worth every penny. My customers LOVE the program and have mentioned repeatedly that it is one of the reasons they keep coming back to my shop. The app is easy to set up and use and any time I have had a minor issue support has always been super helpful (and quick to fix the problem).

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you SO much for this amazing review ๐Ÿ˜ You've made our day!! We'll continue to work hard to provide you & your customers with the best experience possible๐Ÿ’

5 / 5 Share

Sept. 10, 2021

I just downloaded Smile for the Shopify POS and I was greeted by Maria from their support team! She was so so helpful and spent an hour going over everything I needed to know! I am excited to use the app! Thank you so much for all the help getting me set up!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your experience here! ๐Ÿ˜ Please don't hesitate to reach out to us if you need anything :)

5 / 5 Share

Sept. 10, 2021

I just started using Smile but so far I like it. A rewards program is perfect for my business and I can't wait for my customers to get rewarded for shopping with us. This is a great addition to my store!

Using app

About 13 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! ๐Ÿ’– We're so glad to hear that you're loving our app :)

5 / 5 Share

May 18, 2022

We did a ton of research before choosing an app to enable a rewards/loyalty program, and I can confidently say 2+ years in that we chose the right one! Smile offers a great mix of value and features, and the team is always super responsive and helpful - going above and beyond to help you build your brand. The UI/design is unmatched by any other app at this price point (especially "out of the box") which is really important when establishing trust and strengthening brand recognition. I would definitely recommend trying them out (especially if you have a small team)!

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for sharing your kind words! We're so happy that you chose us, and are seeing value already! ๐Ÿฅฐ

5 / 5 Share

Sept. 8, 2021

I have just started using this app but the support i have received from the Smile team to set up has been brilliant so far

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your review ๐Ÿ’– We're so glad to hear that you're loving our app and customer service!

5 / 5 Share

Sept. 7, 2021

This is truly an AWESOME Review App. I've been using it for over a year. It is terrific for helping us incentivize our customers to be stay onboard with our company using Customer Reward Points. I couldn't imagine running our store without it. But recently I had a problem when I accidentally deleted the app form our store. I reinstalled the app, but in the process we had lost all of our customer points data. I reached out to their support and they were able to send us a CSV backup of our customer file with the points. I simply uploaded the data back into our account and we were back in business. The Smile team were rock-stars helping us sort out the problem. And they sure put a "Smile" back on my face in the process. Highly recommended app for the service it provides and for the excellent support they provide if it's ever needed.

Using app

Over 1 year

Total reviews

90

Average rating

4.2

Developer Reply

Thank you so much for your lovely review - we're so glad to hear that you were able to get the help you needed from our customer service team ๐Ÿคฉ

5 / 5 Share

Feb. 4, 2022

A truly great platform for setting up a rewards program. The program is easy to use for us behind the scenes and also for the customer accessing their rewards. Support team is also fantastic!

Using app

8 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much! We were happy to help you migrate over and take care of anything you needed in that process. It's great to know that can give you what you are looking for in a loyalty program ๐Ÿ’ฏ

5 / 5 Share

Sept. 6, 2021

Hands down, best referral app. Great customer support. Very flexible and customizable. The integrations are very useful too.

Using app

Over 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for letting us know! We are super happy that you have been able to enjoy the Referral Program as well as the integrations. It's also great to hear that our customer support was able to help you. If you ever need anything from them again, we are always here for you ๐Ÿ˜