Smile: Loyalty Program Rewards

March 30, 2021

I'm very impressed so far with the Smile programme and looking forward to using it with my customers. Really appreciate the great customer service too. Larry was extremely helpful and clearly explained the answers to my questions and what I needed to do. Thank you.

March 28, 2021

I totally love this app, the support is really amazing. highly recommended for anyone looking for a loyalty app.

March 27, 2021

Great app, customer support is five stars, and the app integrates with other apps I need. Lots of awesome features in the app. Easy to use.

July 14, 2025

Fantastic app with with a support team that's there to help you be successful. Thanks to Nicole, we were able to find a solution to save the company on monthly costs while still being able to get all of the features we needed! If you need anything, be sure to reach out to their support team. I've been continually impressed with their response time and ability to help us out. Updated 7/14/25: Just re-confirming that their support is second to none! Lisa helped us out with an immediate solution and made sure we were taken care of. This app continues to do great things for us and the support you get can't be understated. Thanks again to the Smile.io support team!!

March 24, 2021

I absolutely love Smile.io! The support is second to none and the team have made switching my loyalty system from Woocommerce to Shopify an absolute breeze. Thanks guys!

March 23, 2021

Excellent app, it's helped us tremendously! Great way to incentivate customer loyalty, fantastic customer service. Great app.

March 23, 2021

I just installed this app and l'm excited to use this as incentive for my customers. I like that there is a free version since I'm a startup and have limited budget. Send me good vibes for customer interaction!!

Sept. 24, 2021

The Smile App has been a great additional to our online presence. And their customer service is always exceptional. Our customers really appreciate the added "bonus" of getting rewarded for spending money with us.

April 21, 2021

The tam is always there to help and answer very well to all my questions. It's always a pleasure to talk to the smile team.

May 8, 2024

I have been using this app for well over a year. And I really like it and most importantly the support is excellent. This is what usually makes you want to stick with an app - knowing you will get an immediate response and solution in the fast pace of ecommerce. Just wish there was a lower paid entry tier as it is such a jump to get some benefits which would be fantastic for a small business like mine.

March 15, 2021

We've been using Smile for more years than I can count and have seen huge utility with engaging our customers, both in loyalty points and customer referrals. And very interaction with the Smile support team has been top-tier, rapid & helpful responses. Can't recommend highly enough.

March 15, 2021

I am reviewing to keep smile free for startups, just setting it up seems like a good app, will update accordingly.

March 12, 2021

Smile is very easy to use and to set up. The support you get is phenomenal and quick to respond to you!

March 11, 2021

Simple and easy to use. Has allowed me to create a program that works for my business (for free!) Can't wait to try paid features in a few months.

March 11, 2021

Love it! When hiccups popped up they were quick to resolve. Quick at responding. Great app for our small business keeping loyalty customers returning :)

March 11, 2021

At first, I thought I didn't really need the app but LET ME TELL YOU. I am so happy I downloaded it, it helps me so much with organizing my rewards. The points system is really easy to use, you are in charge of everything and choose what you want to put in place (which for me was really important, I did not want a basic rewards system). The app is really intuitive to use and the moment I had an issue Joana answered the chat so quickly I thought she was next to me. Also, the team is really nice (Joana & Tess) you can tell they really want to help, whether big or small businesses (like me). 100% recommend.

March 10, 2021

Had an absolutely amazing onboarding experience with Christian Bullock. If you are wondering whether Smile is the right program for you, their team will guide you with any questions you may have and go beyond to have you settled with the best option for you. So far 5 out of 5 experience.

March 4, 2021

Smile is by far the best app we have installed to date and the best part... we're still on the free plan! I know that might not be the best marketing (I'm unsure) but honestly, one of the biggest turn offs of literally any Shopify app is that you end up paying heaps for really not that much. Smile just runs by itself, massively encourages returning customers and helps us out heaps with issuing store credit whenever there might be delays etc. We've never once had an issue or need to reach out to their support but I can only assume, given how professional the app and it's dashboard are, the support will be top notch as well. Highly recommend to any store really, we're predominantly clothing so maybe it favours our demo better but just an outstanding app, not trying to squeeze us for money and making hundreds of our customers happier every month!

March 3, 2021

great service , easy to use , i used reward points in the past but they was not a s easy to setup as this

March 19, 2024

Excellent App for Loyalty Rewards! We have used Smile for a while now and are very happy with the service it provides! i also needed to contact support to sort a problem and the guy Brandon was so helpful and helped me address the issue promptly.