All reviews

Rating Breakdown

  • 5
    91% (3,746 ratings)
  • 4
    6% (241 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (23 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,787)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 1, 2021

We need to be extremely productive with our time and can't always dedicate people to manage a loyalty program. Smile is great because it's an intuitive easy rewards program that you can plug and play. It keeps running and letting people join and use their points with minimal oversight.

Store

theBalm

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time out of your day to write us this review! Super glad to hear you're finding Smile saves you time with our out-of-the-box, plug and play loyalty solution 😁

5 / 5 Share

Aug. 6, 2025

Integration works well for our customers and the site has helpful tips. Customer care responds in a timely fashion.

Using app

About 5 years

Total reviews

10

Average rating

5.0

Developer Reply

Thanks so much for the review 🌟 Happy to hear our lightning fast support got you the help you needed! ⚡️🤩

5 / 5 Share

Feb. 23, 2021

We have recently just installed this app on our new Shopify site. The App was easy to install and set up and when we did have an issue adding one of the reward features the guys got back to me the same day to walk me through how to add the feature. 10/10 would recommend!! :)

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup, and you've gotten all the help you need from our support team 😁

5 / 5 Share

March 15, 2024

Love the app and the service is excelllent

Using app

Almost 5 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your review ! This is super helpful 💖

5 / 5 Share

Feb. 23, 2021

Glad to find a rewards program that is so easy to implement for my online shop. Thank you Smile.io!!

Using app

7 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-star review 🌟 So happy to hear how easy to implement Smile has been, and you're very welcome!

5 / 5 Share

Feb. 21, 2021

Not only is this app completely customisable, the help that they give you is incredible. This app is actually so easy to use and when I needed to access reporting they did it for me! Super helpful and the points are really easy to use, no customer issues!

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for writing us this 5-star review 🌟 So happy to hear how easy to use Smile has been, and that you've received all the support you needed!

5 / 5 Share

Feb. 20, 2021

Just getting to grips with this but have to say thank you to Christian for going above and beyond with setting up. Also pointed out a pricing error which would have cost me.

Using app

26 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing these exceptionally kind words. It was a pleasure learning about your store and helping you get set up for success :) - Christian

5 / 5 Share

July 24, 2025

I accidentally canceled my Loyalty program and luckily they reached out and informed me. I was able to reactivate without loosing any customers. They were very quick!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to share your feedback, it was a pleasure to help! :)

5 / 5 Share

Feb. 16, 2021

This app was so incredibly easy to use. A loyalty program was a feature we were kept telling our customers were going to develop, but I had no idea how easy it was with Smile. Even the free version was enough for us to get customers to sign up and start earning. Every store should at least install the app to give customers the ability to earn points before you are ready to jump into a subscription.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the 5-star review ✨ We're so glad that it was easy to get started and that your customers are happy. Best of luck launching your rewards program!

5 / 5 Share

Feb. 15, 2021

Easy to set up and use, a good option to start rewarding customers and creating some brand loyalty. Thanks

Using app

37 minutes

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review 🌟 Glad to hear Smile was easy to set up, and best of luck in building more brand loyalty this year!

5 / 5 Share

Feb. 15, 2021

Great APP!! I used the referral function of this app and it drives many customers to our website. Love it. And it's all FREE.

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the 5-star review ✨ Super glad to hear the free plan is giving you what you need for a successful rewards program!

5 / 5 Share

Feb. 10, 2021

Super friendly and professional support! we haven't published yet the app, but it looks the perfect fit for us. :)

Store

Zilian

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review 🌟 Best of luck in launching your rewards program!

5 / 5 Share

Feb. 9, 2021

Very easy to use and integrates well on POS and online store. Would recommend to anyone looking for an easy to use points program.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to write this review 🌟 Super happy to hear how easy it was to set-up Smile. Thanks for the accolades and recommendation!

5 / 5 Share

Feb. 8, 2021

excellent service! they answered to all of our inquiries and quite fast too. the app is easy to use!

Using app

6 months

Total reviews

8

Average rating

4.8

Developer Reply

Thanks for writing us this review 🌟 So happy to hear how easy to use Smile has been, and that you've received all the support you needed!

5 / 5 Share

Feb. 4, 2021

I've only been using the app for a couple of weeks, but have been pleased with the functionality and ease of use so far and the customer support I've received (from Christian) has been fab - prompt and thorough!

Using app

12 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to write this review 🌟 Super happy to hear about the ease of use and excellent support you received -- we'll be sure to give Christian a (virtual) pat on the back for ya!

5 / 5 Share

Jan. 31, 2021

Love Smile App, the best for giving your customers rewards and getting them to come back and keep spending with you. Very well working app, with so many options to make it personal to your store :) 5 stars!

Using app

9 months

Total reviews

16

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review 🌟 Super happy to hear you're loving Smile and able to make your rewards program so personal to your store!

5 / 5 Share

Jan. 25, 2021

If you’re looking to engage your customers with a Rewards and Loyalty point scheme... then this is the perfect app! The customer service team are fantastic and super helpful. The feedback we have had from our customers is great and they love the referral system in place as well ! It’s super easy to setup and if you had any issues the Customer Service team are there to help. 5/5

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup, your customers are loving it, and you've gotten all the help you need from our support team 😁

5 / 5 Share

Jan. 23, 2021

Easy app to use and I am happy to use it for my brand. I look forward to growing my loyal customers with this app.

Using app

5 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for the review 🌟So happy to hear how easy Smile has been to use, and here's to loyalty boosted growth in this new year 🍾

5 / 5 Share

Jan. 22, 2021

Awesome rewards platform, free plan let's you do a lot things, rewards, referral, and even add deep links that triggers the pop up which you can add in your navigation

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-star review 🌟So glad to hear how simple and straightforward Smile has been for you!

5 / 5 Share

Jan. 22, 2021

Good app to get a better customer relationship. Easy to configure! Good and quick supprt if there are any questions. Works without any problems. Just a small issue: app slows down google pagespeed - but thats life - it is always a compromise between functionality/Features and performance.

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review 💖