Smile: Loyalty Program Rewards

Nov. 22, 2020

Great for incentivising my existing customers and creating a reason to repurchase for new customers. Easy to install and use. Also I really appreciated the Klaviyo guide to setting up an email flow to introduce new customers to the programme, which I was able to copy and complete in about 20mins. Thank you!

Nov. 20, 2020

So far this app is working great. Easy to install and pretty clean and useful. Lots of ways to adapt it to your needs.

Nov. 20, 2020

I was looking for a simple but growth oriented rewards app. Smile has tons of executable features that continue to keep our customers coming back time and time again. The service and support has been great!

Nov. 20, 2020

Super easy setup and user-friendly to get our customers on board and taking various actions. Adding this to an e-commerce store is a no-brainer!

Nov. 19, 2020

This is the best rewards app i have found after trying many different ones. Very customizable, crazy number of ways to reward your best customers and also friend referral options. Works seamlessly with Shopify. I have had zero issues so I have not had any interaction with support.

Nov. 19, 2020

We are preparing to launch this feature with our SBS promos. The customer support that helped us finalize the last few steps to ensure a successful launch was amazing.

Nov. 18, 2020

Just started using the app and ran into some difficulties but I was pleasantly surprised how attentive their customer service was! They immediately replied and helped me set it up. Shout out to Jobie for the assist! Excited to grow my business with Smile!

Nov. 17, 2020

Best app for a VIP program on the market. Wonderful features. Clean design. Can't beat it. Would definitely recommend.

Nov. 17, 2020

It took a while to set-up, but it's a great app! The support was awesome too. There's so much flexibility... you can make it whatever you want. It does keep our customers coming back- thank you!

Nov. 16, 2020

Very good support, the support team is present and helpful! The application is also easy to use. Thank you very much!

Nov. 13, 2020

Smile.io is very intuitive and a great value adds to our brand. I love how responsive their support team is, Andrea from Smile was very helpful and answered all my questions with confidence and ease. Thank you!

Nov. 13, 2020

Very easy to use so far, excited to offer my customers an easy to use rewards program and I'm sure they will love their extra discount

Nov. 12, 2020

Brady has provided excellent service from start to finish! Smile's rewards program is a great way to provide value to our customers.

Nov. 12, 2020

So far so good! Support replies fast and helps by providing any steps you may have missed, thank you!

Nov. 11, 2020

I use this app to reward and incentivize customer loyalty. Clients love collecting their reward points! I love their customer support and assistance in getting you set up for best performance. Always heard great things about this app, and now I have only great things to say about them, too!

Nov. 10, 2020

Its really an amazing reward programme. Got used to it in just one day and has all the features required in decent review programme. Team is very agile and responsive. Just one thing to improve. The tier functionality is a basic feature and should be a part of 199$ plan.

Nov. 10, 2020

We love this app! We're using the free version which is surprisingly not very limited. We would never have reached the level of customer engagement we have now without it. It took a few weeks for our customers to interact with it but now it's rolling really well. Our return customer sales have increased over the last month and part of that uptick I'm sure is due to this app. We haven't had any complaints from our customers either which I was afraid we might. They see to like it so thank you very much for a great product!

Nov. 2, 2020

Hello, we love your app. However it would be amazing if you could choose different language or translate everything by yourself. Is that somehow possible! In our country people prefer the mother language. OR can you pay to have some of you guys to translate everything for us? We will provide the text of course.

Oct. 31, 2020

I really appreciate my customers. Bea's Bayou Skincare wants to give back to its customers and this is SO cool! Love it!

Jan. 30, 2024

01/30/2024 do not know exactly how it all went. I started with David and ended up with Maggie. Between the both of them, the issue I had with importing coupons were successfully corrected by the IT team! There's not been a time that an issue that I have had in the past was not corrected. 12/16/2023 Update: As in the past, the team (David) at Smile professionally handled the question promptly. 03/14/2022 Update: One year, one month since last update, 2 years using Smile. My opinion of Smile has positioned sales to a level I know I would not be in, if not for Smile.io. Customer service is excellent! I haven't found an obstacle a workaround did not produce the same results. Smile.io is smooth, "non-clunky". Every "perk" provided by Smile.io is carefully thought out to produce the greatest returns for their customers. I haven't found another app with a "shiner object" that would cause me to pack my bags and leave. I am not going to point out anyone in particular at Smile.io. Everyone has treated me with the utmost respect and general care of our online presence. Thanks, everyone...let's make this year even better! Mike 2/14/2021 Update: I reached out again to the team at Smile.io. I was seeking information regarding next-level promotional information. Christian answered all of my redundant questions in detail and provided examples to review. I am constantly amazed by Smile.io's level of professionalism! ------------------------------------------------------------------------------------------------ I have been using Smile now for over a year. To be honest I do not know if there are better programs other than Smile to host our rewards program. The reason that I do not know, I never had the reason to look. This app does what I need for it to do. In the past when I had a question, it was professionally answered in a timely manner. Hopefully, one-day gift cards will become available through Smile for non-Shopify Plus stores. One other thing I would like to see is the ability to integrate more with other Apps without having to move up to a higher tier. For now, I am extremely satisfied.