Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,129
chart
#54
All reviews
Review RSS Feed
Sept. 24, 2020
Smile.io has been amazingly easy to integrate and manage. Simple for our customers, extremely flexible in terms of rewards settings and referrals. And most importantly they have amazing customer support in case you ever do have a question. 5-STARS!
Thank you so much for your awesome review~ We're so happy to hear that you are finding the app easy to use! 💖
Sept. 24, 2020
Great app and even better customer service! In the process of getting everything synced over from our previous loyalty program, can't wait to launch this new one with Smile!
Thank you so much for your lovely review 💖 Please don't hesitate to reach out to support if we can help with anything!
Sept. 2, 2020
It's super easy to set up. The customer service is great! They're friendly & quick with answering all of your questions.
Thank you so much for your lovely review! We're glad to hear that you had a good experience with our support team :)
Aug. 29, 2020
Very good customer service. The app is robust and did help my store to grow exponentially. One of the best reward and loyalty apps I recommend!
Thank you so much for your review 💖 We're so happy you and your customers are loving Smile, and glad to hear our Support team were able to help. :)
Aug. 27, 2020
We're gearing up to launch with Smile on Shopify and are very excited. The onboarding process was one of the smoothest we've seen. Our rep, Andrea was fantastic, offering up best practices, helping us troubleshoot and making sure the program was customized to our specific needs. If this wonderful customer experience is any indication of the quality of work their dev team has put in, I'm sure we'll see success with this app. I highly recommend at least giving Smile a test drive.
Thank you so much for your lovely review! We agree - Andrea is amazing! 💖
Aug. 26, 2020
Smile has been great to work with. Since implementing our loyalty rewards program about 18 months ago our repeat transactions have increased and so has our traffic from referred customers. We also use Campaign Monitor (formerly Conversio) as an integration and being able to include a customer's reward point status in our emails has been a major benefit. The team at Smile is always quick to respond and helpful, and we've enjoyed our partnership!
Thank you so much for taking the time to leave us this lovely review 💖 It makes us so happy to hear that your repeat transactions and traffic have increased! 💪
Aug. 2, 2020
We have had great success with this app. We have been a customer for 6 years! All features of the app work nicely and our customers seem to respond well to earning and spending "Peppermint Points"! :-)
Wow, 6 years! Thank you so much for your support for all this time! 💖
July 28, 2020
Loving this app so far as do my customers! Had lots of customer join in the first few hours. Brilliant way to offer something back to my customers for their loyalty. Recommend
Thanks so much for your review! ✨ So glad to hear that you're already getting engagement!
Oct. 3, 2021
Update 10/2021: The referral rewards program is a sales generator. Be sure to use it. Had an issue with customers circumventing the program. Support acknowledged some limitations but gave me excellent recommendations on how to minimize abuse. I really appreciated that. ----- The minimal style suits our needs. Would recommend to anyone with a store especially those selling products. Very useful for customers who are loyal and social. Very good integration.
July 21, 2020
Smile is fantastic and easy to use - gets better all the time. We have used this app to improve our AOV and customer retention rate. I love how it allows seamless integration with other apps that we use to supercharge the efforts we have across all channels. On top of this, their customer support team has been incredibly helpful and we have had nothing but a positive experience with them.
Thank you so much for your amazing review! Really happy to hear about your experience with the seamless integrations between us and other apps. We also loved the Podcast that you recorded with us. Thanks again! 🙌
July 18, 2020
This app works so well for our business and the support is second to none. Tess is a pleasure to deal with and our customers love the reward program. Thank you for an amazing service!
Thank you so much for your lovely review 💖 We're so pleased to hear that Tess was able to help!
July 12, 2020
definitely worth trying, im surprised how much the free subscription offers i hope there will be a checkout integration soon
Thank you so much for your 5-star review and feedback 😉 We'll definitely pass this along to our product team!
July 10, 2020
I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app.
It's so great to hear about your setup journey! We're so glad that Maggie and Sarah were so helpful 💖
July 9, 2020
Allows me to reward our loyal supporters- perfect for anyone looking to incentivize customer return and sales
We love hearing this kind of feedback! Thank you so much ✨
July 7, 2020
Was on the free plan for a while. Great customer service by Maggie pursued me to get on one of the plans and it is worth every cent paid! Highly receommended!
Thank you so much for your awesome review! We're so glad to hear that you're enjoying the upgraded plan! 💖
July 1, 2020
I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!
Thank you so much for your review! We're so happy to hear that our support team was able to help out!
June 30, 2020
Love this app so much! I am finally able to reward my customers and they love it too! Great customer service as well.
Thank you so much for your review 😍 We're so glad to hear that your support team has been helpful. Can't wait to watch your business grow!
June 27, 2020
Simply amazing app. Love it! We've been using it since a few days and already have a few customers in the loyalty program!
June 21, 2020
App is easy to use and setup. Super user friendly and everything you need for a Loyalty Program. Marks knowledge on Smile and loyalty programs in general is super impressive. Thanks for all your help Mark.
Thank you so much for your lovely review! We're so glad to hear that Mark was able to help out!
June 16, 2020
I absolutely LOVE this app. I have used it for a year now, actually over, and it's AWESOME to hear your client LOVE getting rewards! So many tools and great customer service.
Thank you so much for the kind review! Our team works hard to make sure that merchants feel supported. 💖