Smile: Loyalty Program Rewards

Nov. 10, 2019

Absofreakinglutely good.....Must have for all stores.................................................

Oct. 25, 2019

This app is extremely well designed and integrates seamlessly with your store. The customer service is exceptional as well! I was assisted right away by Jobie A. and he was so patient and helped me with whatever I needed. Thank you! :) Highly recommend!

Oct. 24, 2019

I downloaded and upgraded to a paid plan because I'm using Klaviyo and Klaviyo sent me this awesome presentation about how loyalty programs are the best ways for vendors to keep growing their sales. Smile was the program they suggested and is already integrated with. Without questioning it further, I enrolled in Smile thinking that I would enjoy most of the benefits. I (WAS initially) very unhappy that part of the apps capabilities is only available to the stores that spend higher subscription plans. My initial review expressed this and this outstanding company really puts customers first. I was contacted by their customer service privately and they assisted me in a workaround that allowed me to get the results I was looking for with my budget. What an outstanding company and platform this is. This was a lesson to me as a business owner, of the importance and value that customer service has in customer retention and satisfaction. Even if a customer is unhappy with your product, providing outstanding customer support that is fast and solution oriented truly enhances the customer experience and brings loyalty. So this is the only part of my review that I needed to change. I believe that had I contacted support with my concerns before leaving the review, they would have assisted me in making the app work for me in a way that I needed. I will leave the last paragraph that follows this one the same as it was a part of my original review and I stand by that perspective that the Smile app is truly exceptional and a great product for any store to grow its sales and have success. I wanted to add, that besides the functions I want not being a part of their basic smaller plans, the entire system of Smile is extremely user friendly, very aesthetically pleasing and provides ample documentation on implementing and growing a loyalty rewards program. Their customer support is very helpful and you can reach someone in real time using the chat bot on the user interface. That would make this a 5 star app but at my level it only deserves 3 stars comparing to my other app. If I upgrade to the Growth plan it will definitely deserve 5+ stars. So for anyone with the budget and doesn't mind, this app is more than a great one.

Oct. 24, 2019

Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.

Oct. 20, 2019

We used this app for our loyalty reward program and it worked amazingly well to retain our customers.

Oct. 10, 2019

I LOVE this app. It's free and so easy to use and I've seen the rewards of using it almost immediately.

Oct. 9, 2019

Doug, was amazing. I got some great support and was very patient with me while we tried to solve everything out. I would definitely recommend using Smile

Oct. 3, 2019

What a nice app!! It is very easy to get started and use this app. It is also a very nice looking app. You can definitely download this app, you will be happy!

Sept. 26, 2019

Great program, easy to use and customer friendly - Tactical Gear Australia www. tacticalgear .com.au

Sept. 25, 2019

Smile has been absolutely critical in helping us scale our business. 5 stars for support, ease of use, and results.

May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance. Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

Sept. 23, 2019

This app is absolutely amazing. Their customer service is exceptional as well. I highly recommend this app for rewards your customers.

Sept. 12, 2019

App works exactly as described. Haven't had any issues. Customer support has been extremely responsive and helpful. Would highly recommend!! Maggie is the best! :)

Sept. 9, 2019

Great Rewards app! Easy to naviagate through the Dashboard. I love the optional Customization settings.

Aug. 29, 2019

Love this app! Our customers are more willing to come and buy now that they are rewarded each time. Couldn't have asked for a better rewards app. Easy to use and integrate.

May 1, 2024

She is so nice because she quickly understood the request, answered it, and even attached a detailed photo of how to inform her. Five stars ★★★★★

Aug. 26, 2019

My customers have really enjoyed earning rewards. I only recommend having a more visible advertisement on my website so people will know it's available.

Aug. 21, 2019

super easy app to setup and customer service is great, TESS is amazing, thank you for all your help. Coolest app for rewards and points.

Oct. 18, 2022

Support has been amazing. This app is so easy to use and works seamlessly. I've had it for several months now, and many customers are cashing in on their rewards.

Aug. 14, 2019

Extremely helpful customer support, specifically Tess, who resolved the issue for us within hours. Thank you team.