All reviews

Rating Breakdown

  • 5
    91% (3,743 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,798)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 9, 2019

Great Rewards app! Easy to naviagate through the Dashboard. I love the optional Customization settings.

Using app

5 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for the five-star rating! Our design team will be happy to hear that you've found it easy to navigate. πŸ˜ƒ

5 / 5 Share

Aug. 29, 2019

Love this app! Our customers are more willing to come and buy now that they are rewarded each time. Couldn't have asked for a better rewards app. Easy to use and integrate.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the five star rating! We really appreciate it! πŸ˜„

5 / 5 Share

May 1, 2024

She is so nice because she quickly understood the request, answered it, and even attached a detailed photo of how to inform her. Five stars β˜…β˜…β˜…β˜…β˜…

Using app

Over 6 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for your long-term support, and the 5-star review! We're so glad that you're still loving our app :)

5 / 5 Share

Aug. 26, 2019

My customers have really enjoyed earning rewards. I only recommend having a more visible advertisement on my website so people will know it's available.

Using app

5 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you so much for the 5-star review, and for your feedback! We love hearing suggestions like this! :)

5 / 5 Share

Aug. 22, 2019

Easy to use, and easy to change colors to match your store. Glad I found this! I am so happy to have a program to reward shoppers! The free program works great!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review. We're so glad to hear that you're loving our app! :)

5 / 5 Share

Aug. 21, 2019

super easy app to setup and customer service is great, TESS is amazing, thank you for all your help. Coolest app for rewards and points.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the five-star review! We're so glad to hear our Support team was able to help :)

5 / 5 Share

Oct. 18, 2022

Support has been amazing. This app is so easy to use and works seamlessly. I've had it for several months now, and many customers are cashing in on their rewards.

Using app

Over 3 years

Total reviews

5

Average rating

4.8

Developer Reply

Hi there! Thank you so much for your 5 star review! We're glad support was able to help out :)

5 / 5 Share

Aug. 14, 2019

Extremely helpful customer support, specifically Tess, who resolved the issue for us within hours. Thank you team.

Store

PPPI

Using app

8 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for the five-star review! We're so happy you are loving Smile, and glad to hear our Support team were able to solve your issue. :)

5 / 5 Share

Aug. 6, 2019

so far no problems , very easy to work with and install. we are looking foreward to seeing results .

Using app

5 days

Total reviews

5

Average rating

3.4

Developer Reply

Thanks for using our app, and for leaving us a five star review! πŸ™‚

5 / 5 Share

Aug. 2, 2019

Super easy to use and love the way it looks! Had a question on how to move the widget and Maggie was super helpful.

Using app

About 22 hours

Total reviews

14

Average rating

4.7

Developer Reply

Thank you for the five-star review! We're glad our support team was able to help out.πŸ™‚

5 / 5 Share

Aug. 2, 2019

This app has been incredibly easy to navigate and set up. We launched on our site within 3 days of downloading the app. Customer service is impeccable! Tess has been so responsive and so gracious anytime I have a question about a feature. Definitely recommend this app! Now I know why they call it "Smile" ;)

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

πŸ˜„ We're so happy you've had such a great experience using our app and chatting with our team. Thanks so much for the five-star review!

5 / 5 Share

July 29, 2019

We take pride in customer experience and we wanted to give something back to our customers and show them how much it means to us both their trust and loyalty towards our company. Smile.io helped us express and implement this gratefulness and it didn't take long till our customers started using the app. More specifically, the app incentivised them to interact more with our company and in some cases, this interaction increased the order frequency as well. Now, I'm not sure if this will make you more money but to us, additional sales from such app, although highly welcome, they definitely come second in our priorities. It's of great importance to us to build a great relationship with our customers and the smile app assisted us in giving them the feeling that their trust is mutual, which was our goal ever since we installed it. A great app overall. On the plus side, customer service is awesome even when you have a lower tier plan. Props to Maggie for her excellent support.

Using app

6 months

Total reviews

7

Average rating

4.4

Developer Reply

Wow! Thank you for the amazing and thoughtful review. We really appreciate you taking the time to write it, and leaving us a five-star rating. 😊

5 / 5 Share

July 28, 2019

Love this app. It does everything I needed. Thank you so much for having such a great app. There is a reason why this app has over 3000 reviews :).

Using app

4 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you so much for the 5 star review! πŸ˜„ We really appreciate it.

5 / 5 Share

Oct. 30, 2019

This is the cleanest design for a loyality app and integrated perfectly into shopify and linked to other important apps I use for my store. I considered loyalty lion but found their UI to be tacky and less user friendly, and also 5 times the price of Smile. Highly recommend. I had one issue with smile but after speaking with their support, they quickly helped me resolve it. Update: Smile Customer support is working directly with me to utilize their features most efficiently. Great support.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for the five-star review! πŸ˜„ We're so happy you decided to use our app!

5 / 5 Share

July 18, 2019

This app works great. Customers love a rewards system! I had a tiny issue figuring everything out but Maggie fixed it for me within 5mins- extremely helpful! Busy business owners appreciate quick & easy.

Using app

3 months

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for the five-star review! It's awesome to hear that our Support team was able to help out! πŸ˜„

5 / 5 Share

July 18, 2019

The app is very easy, the video tutorials are great. The launch video was the best.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the five-star review! πŸ™‚ We're happy you're liking our video content!

5 / 5 Share

July 16, 2019

Enjoyed the several different modifications to make rewards unique to your store and the pop-up is a great feature. Easy to use and make any necessary modifications to customer accounts. Would highly recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for the five-star review! We're happy to hear that you're loving our app. πŸ˜„

5 / 5 Share

July 12, 2019

Works great. However, customers are still asking what are these Rewards and how do I use them. The icon must be too small.

Using app

9 months

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for the five-star review! πŸ˜„ We'll be in touch via email with some resources for you.

5 / 5 Share

July 11, 2019

Good product even on the free option. its better than not having any rewards. Easy to set up as well!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the five-star review! πŸ˜ƒ

5 / 5 Share

June 28, 2019

So far the platform has been excellent. We run a charcuterie business online and this a way to reward existing and past clients with points towards future purchases. I wish you could tag different people or send them an email to create an account within Smile but other than that, it's been great. I would recommend this app to anyone looking to grow their business.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the five-star review and for the recommendation - we really appreciate it! 😊