Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
Feedback
4,269
Reviews
Chart
#18
Shopify

All reviews

5 / 5 Share
Dec. 22, 2020

Excellent service and great product. We have see a definite increase in repeat sales. Would recommend

Store Using app Total reviews Average rating
HempElf.com Over 1 year 3 5.0
Developer Reply

Thank you so much for five stars! We really appreciate it. πŸ˜„

5 / 5 Share
Dec. 14, 2024

Love the new features with Smile Rewards. We were able to implement them fast. Thank-you Joana for the quick replies!! A+ service.

Store Using app Total reviews Average rating
CSR Building Supplies About 4 years 6 5.0
Developer Reply

Thank you so much for the great review and five-star rating. We're happy to hear you found it super easy to use. πŸ˜„

5 / 5 Share
Dec. 19, 2020

Nice and easy to set up, fingers crossed when I launch it, it works for me, hopefully it will encourage my customers to spend more and to refer their friends too

Store Using app Total reviews Average rating
Gem Crafts of Rotherham 15 minutes 1 5.0
Developer Reply

Thank you for the review and for five stars! We're so glad to hear it's working well for you. 😊

5 / 5 Share
Dec. 19, 2020

Excellent support and program. It's really easy to use and install and the support team is really fast and will help you with everything you need!

Store Using app Total reviews Average rating
CuidaMiMascota 4 months 10 5.0
Developer Reply

Thank you so much for the kind words and 5 stars. Our Support team is here to help! πŸ’–

5 / 5 Share
Dec. 18, 2020

Andrea in support was amazing. She takes customer service to another level. Highly recommended app. Highly recommended company.

Store Using app Total reviews Average rating
PilotMall.com 5 months 13 4.4
Developer Reply

Thank you so so much for taking the time to write this review! So happy to hear Andrea gave you a great experience -- let us know if you need help with anything else!

5 / 5 Share
Dec. 13, 2020

It was very easy to set up. I m using it to get repeat customers and generate more referrals. It was very easy.

Store Using app Total reviews Average rating
Better Life Inc. 19 minutes 1 5.0
Developer Reply

Thanks for the review πŸ’• So happy to hear how easy you found Smile to setup and launch! Best of luck with your referral program and increasing repeat customers!

5 / 5 Share
June 27, 2022

Love their CS Team and how they are fair when it comes to rewarding. There's a balance between giving benefits to the company and to its clients. Awesome work!

Store Using app Total reviews Average rating
Gin Amber Beauty Over 4 years 6 4.3
Developer Reply

Hey there! Thanks for your review. Sorry to hear that you are experiencing an error. We have just reached out via email to help get to the bottom of this.

5 / 5 Share
Dec. 10, 2020

excellent customer service. great product. no glitches for the past 1.5 years I've been using this app.

Store Using app Total reviews Average rating
The Tea Spot Over 1 year 10 5.0
Developer Reply

Thank you so much for the review, and for sticking with us! We really appreciate it. πŸ’–

5 / 5 Share
Dec. 10, 2020

Love this app! Currently, we are using the free plan (which is perfect for a small business) and love the basic features, options for rewards, customer transaction history, and the ability to adjust points on individual accounts if needed.

Store Using app Total reviews Average rating
All American Balloons 4 months 8 4.4
Developer Reply

Thank you so much for the five-star rating! We're so happy to hear you and your customers are enjoying Smile. πŸ˜€

5 / 5 Share
Dec. 7, 2020

Nice functionality and great support. Really helps engage customers loyalty. Reasonably priced, especially if you go for the yearly option.

Store Using app Total reviews Average rating
hsconline About 2 years 2 5.0
Developer Reply

Thank you so much for the review 🌟So happy to hear you've been getting a lot of value out of Smile in building customer loyalty and that the price point has worked well for your business!

5 / 5 Share
Dec. 7, 2020

I have only recently installed & started using the app, but first impressions are very good. Initial customer support has been excellent, Jobie gave me so much of his time & patience explaining numerous functions. Cheers!

Store Using app Total reviews Average rating
Sandy Point Chandlery 7 days 1 5.0
Developer Reply

Thank you so so much for taking the time to write this review! So happy to hear Jobie gave you a great experience -- let us know if you need help with anything else as you launch your loyalty program πŸš€

5 / 5 Share
Dec. 5, 2020

We've gone through a ton of rewards apps but Smile is by far the simplest for the customer, the best integrated with other apps, and overall best for the price point. Definitely recommend if you are a growing brand with repeat customers.

Store Using app Total reviews Average rating
Dorsal Bracelets 6 months 8 5.0
Developer Reply

Thank you so, so much for the kind words! Our goal at Smile is make it as simple as possible for business owners like yourself to launch a rewards program, so you can focus more on your business. Thank you so much for the kind review!

5 / 5 Share
Dec. 4, 2020

This app has a lot of funcionalities and its very flexible to the different needs of any shop. Great customer service, with great disposition and quickness!

Store Using app Total reviews Average rating
Corrales del Sur 2 days 6 5.0
Developer Reply

Thank you for sharing your feedback, and also for the kind words! πŸ™Œ It was a pleasure learning about your store and helping you get set up :)

5 / 5 Share
April 22, 2026

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile! Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much! Update #2: Their AI support tool for internal issues has been on point. Able to clarify even complex questions and hand off when asked. Smile continues to be an amazing tool not only for us but for our customers!

Store Using app Total reviews Average rating
GetPop Over 6 years 4 5.0
Developer Reply

Thank you so much for your glowing review 🀩We really appreciate the time you've taken here and we're thrilled to hear that Smile has been a great return on investment for your business! Also, thanks for the shout out to our support team -- we'll be sure to pass along your praise πŸ™Œ

5 / 5 Share
Nov. 28, 2020

Great app and helpful support! Works really well for us as can be integrated with Recharge and our email marketing app.

Store Using app Total reviews Average rating
Naked Sprout About 2 months 10 5.0
Developer Reply

Thanks so much for your review πŸ’–We're glad to hear our support team was able to help and that our integrations with Recharge and email marketing apps are proving useful for your business!

5 / 5 Share
Nov. 27, 2020

Great point system app! We wanted to find a way to thank our customers for their continual support and Smile was a great way to do that!

Store Using app Total reviews Average rating
EmieJames 3 months 9 5.0
Developer Reply

Thank you so much for your wonderful review! ❀️ We're so glad to hear Smile is a great way to thank your customers!

5 / 5 Share
Nov. 27, 2020

Signed up yesterday. Reached out to customer support today and they were very prompt. Got all my questions answered. Can't wait to launch program to customers.

Store Using app Total reviews Average rating
Little Tipsy Boutique About 24 hours 1 5.0
Developer Reply

Thanks so much for your review and we are glad to hear our support team was able to help. We are so excited to see the launch of your program! ✨

5 / 5 Share
Nov. 25, 2020

Smile has been very good to us. The customer service and support are excellent. Smile take our situation and needs into consideration and work with us to help achieve our goals. A very refreshing and supportive approach in a tech world where we are so often treated as an inconvenience.

Store Using app Total reviews Average rating
Clandestino Coffee 3 months 1 5.0
Developer Reply

Thank you so much for this amazing review! We work hard to provide good experiences and we're so happy when we hear merchants feel supported πŸ’–

5 / 5 Share
Nov. 23, 2020

Best rewards app! Has everything you need to run a seamlessly automated rewards program. The integration with Klaviyo makes our lives so much easier. Highly recommend.

Store Using app Total reviews Average rating
Veil Garments 10 months 4 5.0
Developer Reply

Thank you so much for this 5-star review! We love hearing feedback like this regarding our app integrations! :)

5 / 5 Share
Oct. 16, 2024

Fantastic experience with the customer service team! Any questions I had were answered quickly, and they made sure I understood all the benefits of the program. It’s clear they genuinely care about providing a great customer experience. Highly recommend!

Store Using app Total reviews Average rating
One Love OrganicsΒ© About 8 years 4 5.0
Developer Reply

Thank you so much for your review and for sticking with us for so long πŸ’–

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