All reviews

Rating Breakdown

  • 5
    91% (3,741 ratings)
  • 4
    6% (244 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,795)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 12, 2019

I am new at this, and needed help- Maggie M you are awesome! You fixed it faster than I expected and I really appreciate good customer service. You rock!

Using app

Almost 3 years

Total reviews

12

Average rating

4.5

Developer Reply

Thanks so much for the five-star review! Our Support team is pretty awesome :)

5 / 5 Share

Feb. 11, 2019

Super easy implementation, considered using another app but this is so much better. Looks really great and easy to understand for both customers and storeowner. https://hitthehay.se/

Using app

About 4 hours

Total reviews

34

Average rating

4.9

Developer Reply

Thank you for the five-star review! We're glad you and your customers are loving it!

5 / 5 Share

Feb. 2, 2019

Loaded quick. launched in a few minutes. Very happy with the Shopify integration. The quick survey helped us identify the right tool to use. Would recommend

Using app

About 2 hours

Total reviews

7

Average rating

4.4

Developer Reply

Thanks so much for the five-star review! We try to make the experience as user-friendly as possible so you can get to rewarding your customers ASAP! :)

5 / 5 Share

Jan. 30, 2019

**Upgraded to Growth so that I can provide more benefits to my shoppers as a Thank you! Easy to use, customize and enable. We are a newly launched business and we know happy customers are one of the keys to Growth and success overall. Adding ways for shoppers to earn rewards in return for helping our growth is important for us. Maggie @Smile has been invaluable to me! 01/24/2019** Original review>>Still early and only using the free plan to see how it works. Will return to update this review once I see more growth from it.

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the five-star review and for the kind words! Our Support team is here to help :)

5 / 5 Share

Jan. 29, 2019

Great app and fantastic customer service. Would definitely recommend to anybody wanting to increase revenue.

Using app

6 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the kind words and the five-star review :)

5 / 5 Share

Nov. 18, 2021

My customers love the App but there are a few things that are not intuitive. I reached out to Tech Support because I had two customers in the last week who had problems with their rewards. The Tech Support through the Chat was quick and efficient. They had to check on something to answer one question but I got a full answer and a video on how to educate the customer on the problem. I was impressed with their thorough response and effort to really try to answer my questions. Thanks!

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2019

It works great so far! Very simple to use, and it's practical for some sellers like me who has small budget but wants to get more functions.

Store

newyes1

Using app

40 minutes

Total reviews

5

Average rating

3.2

5 / 5 Share

Jan. 18, 2019

I know $59 to a new small business may seem hefty and alot, BUT I highly recommend this because the instant we launched this on our women's clothing boutique site as well as in-store, we saw immediate results! Our clients love the ease and use of this app, along with how well it integrates with Shopify. I love we can personalize/customize the look of it as well as how user friendly it is for those who may not be savvy with the latest technology how-tos. Give this app a try!

Using app

Over 1 year

Total reviews

5

Average rating

3.8

5 / 5 Share

Jan. 15, 2019

Awesome app for those wanting to reward loyal customers. Easy to use, lovely design and great customer service. They get back to me super fast when I have an issue or need help with something. Maggie helped with my most recent glitch and took great care of me. The issue was resolved within minutes. Even MORE amazing that they offer a free plan in addition to the paid option. Highly recommend!

Using app

Over 2 years

Total reviews

17

Average rating

5.0

5 / 5 Share

Jan. 3, 2019

So far, so good. Installation and customization was a breeze! Excited to see how this helps us to activate our customer base and get them really excited!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2018

This app is helpful in getting customers involved in brand loyalty and earning points that goes toward $ and free merch. Thank you!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2018

Love this app for so many reason. Intelligently use Shopify's admin interface, easy of user, many options for the price. This app, however, could be even better if the referral can take more than just first time referral. Extend the referral commission than it would be an enterprise app

Using app

6 months

Total reviews

4

Average rating

2.5

5 / 5 Share

Dec. 5, 2018

Great app! Just wish you develop the integration with Klaviyo and ReCharge to be even more advanced, lots of folks will be happy if you keep adding new features with those apps!

Using app

12 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 1, 2018

I love this app! I can’t believe how easy it is to implement and use. I was really pleasantly surprised by how many features even the free plan has - it is fully operational. I had a family member test it out for me before I officially announced the launch and she loved how easy it was as a customer to sign up. As someone who isn’t overly techy she felt it was really intuitive. I just launched today, and I look forward to seeing how it impacts by return business. Thank you for making such a fantastic app!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 30, 2018

We were looking for ways to distinguish ourselves in the cosmetics sector. Since we can't at this time compete with the larger companies on marketing spend, we instead focus on building one-on-one, genuine relationships with anyone who's interested in their health and skincare. Smile was chosen an extension of our strategy to help us reward our clients for their loyalty and support. So far, we love their app, their customer service, and their super-impactful blog. Furthermore, it's helped us become successful at converting prospects since we can reward them just for joining our email list. We hope the keep up the great work for us merchants!!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2018

What a great app. There are so many products out there but this is by far the easiest and simplest for updating, viewing and simple metrics. I just wish there was a slightly cheaper option for small business like me. Thanks Louise

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2018

I just started using the app today and any issue I had, there was fast help with positive solutions. Really good support team.

Using app

About 24 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 19, 2018

One of the best apps and so simple for engaging with customers. I highly recommend this app big time.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2018

Maggie helped me with my issue in lightning speed time. Great customer service, great app, and great people!! Just about to have it launched on our main site and we couldn't be more excited!

Using app

About 2 months

Total reviews

3

Average rating

4.3

5 / 5 Share

Feb. 19, 2025

We've been using Smile since 2018. It is pretty good and as the program grows it generates revenue.

Using app

Over 6 years

Total reviews

8

Average rating

4.3