All reviews

Rating Breakdown

  • 5
    91% (3,741 ratings)
  • 4
    6% (244 ratings)
  • 3
    1% (54 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,795)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 6, 2018

I’ve been wanting to implement a rewards type program for some time and this app is it! Our customers love this program.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2018

Prompt customer service and does what it needs to do. Thanks, Maggie!

Using app

10 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Dec. 23, 2017

great app to turn customers into repeat customers

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 9, 2024

Great support. Always answer swiftly and go the extra mile. Good app with plenty of functionality they are working to expand further.

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 13, 2017

What a cool app! I had issues understanding how to use it and a representative spent 30 min over a video conference with me. I am amazed at all that this app can do. Thank you for showing me how to use the app. Elke (a happy customer)

Using app

27 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 13, 2017

Love the support staff! They are fast, and friendly! Maggie was super helpful today:)

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2017

Better than sweet tooth so far

Store

Aynws

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 4, 2017

Downloaded this app last week and love it! Super easy to get started, and the customer support from Maggie was great - she resolved all my issues fast!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2017

This program is truly amazing. I did not expect so many functions, nor such a beautifully designed user flow for Loyalty points, Referrals and a system of rewards for them! Good job! Highly recommend

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 27, 2017

Seems like a really great program. Jen was super helpful.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2017

Amazing customer service combined with an absolutely awesome product. These guys know how to do it!

Using app

8 months

Total reviews

29

Average rating

5.0

5 / 5 Share

Nov. 19, 2017

Just started using this on a friday afternoon - Noticed referrals in Google analytics on Monday morning - check the stats in the app to find that it had created 2 sales over the weekend! For repeat customers this is gold - have now enabled to the referral for a discount for both the current customer and the potential new customer - looking good! - I am really fusssy I what I review - if you have a customer base that love your products this could be watrh a literal fortune

Using app

4 days

Total reviews

4

Average rating

4.5

5 / 5 Share

Nov. 16, 2017

Great app and great customer service. Maggie was super helpful with a recent problem and we are rocking now.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2017

This app is very easy to use and installation was seamless, i am very impressed with its flexibility. Looking forward to seeing some results. Already receiving great feedback from customers. Thanks Smile.io

Using app

1 day

Total reviews

6

Average rating

4.8

5 / 5 Share

Oct. 4, 2018

This application was okay, but when they opened up the inter gratis season it became a great application...now it’s worth the cost

Using app

About 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

March 16, 2025

I've been using Smile for many years and the app works really well. The support team are also very helpful if you have any queries, and they are available at weekends as well - thanks Andrea for your help!

Using app

Over 8 years

Total reviews

38

Average rating

4.7

5 / 5 Share

Nov. 3, 2017

We couldn't ask for more from a Rewards Program, tbh. They've thought of everything: VIP plans, Referral rewards, Behavior rewards...not to mention all notifications and layouts are fully customizeable. They also have an incredible support team. We love the app, and our customers love the rewards--a win win! Also want to give a special shout out to Katrina, our rep, who is thorough, patient, and extremely knowledgeable!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2017

Love the new upgrade! Many thanks for all the support!!

Store

Mykitco

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 29, 2017

Love this app! It really helped my business with high customer engagement!

Using app

10 months

Total reviews

15

Average rating

4.9

5 / 5 Share

Oct. 18, 2017

I have worked with smile.io since they were still sweet tooth ... and while the name has changed, the commitment behind the software definitely has not. It just keeps getting better and better. The team over the @ sweet smile (hehee, see what i did there?) ... the team has been nothing but top notch and professional. Turbo HIGH FIVES to Elli, Kellen, Maggie, Tyler and Stuart. I have had a few hiccups in the past .. most notably when migrating over to the new platform, but the team was SO quick to respond and make everything right. I am currently in the process of setting up VIP tiers and cannot wait to see how my customers respond. THANKS, (sweet)smile.io, looking forward to growing my brand with you! YAY!

Using app

About 1 year

Total reviews

6

Average rating

5.0