Smile: Loyalty Program Rewards

We are migrating from another platform and so far we're delighted with the change. I think the onboarding process still has room to improve but the assistance and overall features of Smile make the change totally worthy.

We have been using the app for 8 years and we are good with their quick support!

Erin was super efficient in her response! Five stars! :)

The wait time was a bit long but once connected they were fast and efficient at helping me solve my issue! They were also kind and welcoming and extremely professional.

Smile.io is an excellent loyalty and rewards app — very easy to use and well-integrated with our store. What truly stood out was the outstanding customer support from Erin. Erin was incredibly patient, professional, and responsive. She clearly understood our needs and provided step-by-step guidance that made everything easy to implement. Her attitude was friendly, proactive, and genuinely helpful, which made the whole experience stress-free. Big thanks to Erin for the amazing support! Highly recommend Smile.io to anyone looking for a reliable and user-friendly rewards solution.

Good experience, good team, good advices. Perfect !

Excellent customer service - sorted out my issue quickly and listened to my concerns.

We have used this app on our store for a good few years and find it great.

Smile.io has been an excellent platform to work with. The tools are intuitive, reliable, and easy to customize, making it simple to build and manage a loyalty program that genuinely engages customers. Everything is clearly laid out, and the platform integrates smoothly with existing systems, which saves a lot of time and effort. I’ve had an absolutely outstanding experience with Simile.io’s customer support team. From the moment I reached out, they were incredibly responsive, friendly, and genuinely committed to helping me succeed. Every question I had was answered clearly and promptly, and they went above and beyond to make sure everything was working perfectly on my store. And their positive attitude and willingness to assist at every step — nothing ever felt like too much trouble. It’s rare to find a support team that is not only knowledgeable but also so approachable and proactive. If you’re considering using Simile.io, know that you’ll be backed by a truly exceptional support team that cares about your success. Highly recommended! Smile.io delivers both a powerful platform and outstanding customer support know that you’ll be backed by a truly exceptional support team that cares about your success. — I’d highly recommend it to any business looking to strengthen customer loyalty.

issue had been solved in reasonable time frame. Thank you

This has been our rewards app for several years and we really love it. The support is unreal and everyone is super helpful.

Solid loyalty app, and super appreciate the support team!

Lynn has been very helpful in solving my needs. Shes also very fast in responding to my email.

Great support so fer

Joane provided excellent service even during the holidays, we received a response to our question within a few hours. She really focuses on finding solutions to help.

Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.

We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.