All reviews

Rating Breakdown

  • 5
    90% (3,741 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,797)
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5 / 5 Share

June 27, 2025

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

We appreciate the 5-star rating! Thanks for your support! - Smile Team

5 / 5 Share

June 27, 2025

A Free Plan Gem with Stellar Support! Smile.io has been an absolute lifesaver for my store, even on the free version! It's incredible how much functionality is packed in, allowing me to start building a loyalty program without any upfront costs. But what truly sets Smile.io apart is their exceptional customer service. I recently ran into a tricky issue, and Angie from the support team was an absolute star. She was quick, incredibly helpful, and patiently walked me through the steps to resolve everything. It's rare to find such dedicated support, especially when you're on a free plan. Highly recommend Smile.io for any store looking to boost loyalty, and a huge shout-out to Angie for being so amazing!

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Angie is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

June 26, 2025

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

We greatly appreciate you for taking the time to leave this rating! 💖 - Smile Team

5 / 5 Share

June 26, 2025

Great customer service. Responsive and helpful.

Using app

Over 5 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩 - Smile Team ✨

5 / 5 Share

June 26, 2025

It's an excellent app, very functional, and has exceptional customer service. Thank you.

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

We really appreciate you taking the time to leave a review! And we're so glad you've had a great experience 💖 - Smile Team ✨

5 / 5 Share

June 26, 2025

Amazing support, great tool

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! We're so glad that we could help! - Smile Team ✨

5 / 5 Share

June 25, 2025

Store

MAMOBOT

Using app

About 6 years

Total reviews

2

Average rating

5.0

Developer Reply

We greatly appreciate you for taking the time to leave this rating! 💖 - Smile Team✨

5 / 5 Share

June 25, 2025

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 - Smile Team ✨

5 / 5 Share

June 25, 2025

The support we have received from Smile has been outstanding! Any little issue we have come across or question we have has been dealt with in a kind and efficient manner. Shoutout to Shelby & Erin for the awesome help we received recently!

Using app

Over 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this review! We're so glad to hear that you had a great experience with Shelby & Erin 🤩 Looking forward to continuing to support your success 💖 - Smile Team 🌟

5 / 5 Share

June 24, 2025

The staff (Lynn) very helpful and responded quickly. Thank you.

Using app

Almost 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We think Lynn's pretty great too 🤩 Don't hesitate to reach out in the future if you ever need anything! - The Smile Team ✨

5 / 5 Share

June 24, 2025

Great app - so many different ways to reward customers and easy to set up. Amazing customer support!!

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the team and that you and your customers are enjoying Smile 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team✨

5 / 5 Share

June 24, 2025

Thanks Lynn!

Using app

3 months

Total reviews

7

Average rating

4.4

Developer Reply

So glad you had a great experience with Lynn! Thanks for leaving this review 😊 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share

June 24, 2025

Review is for Jade's service, not the app yet, as I do not yet have enough experience with it to leave a review. I didn't realize we could now integrate the app into our In store POS, which was my (and my customer's biggest frustration) about the app and why I have not yet upgraded to a paid version. I appreciate Jade sending clear instructions on how to integrate this. Time will tell with how well it works in store!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share

June 24, 2025

Makkelijk in gebruik, vriendelijk te woord gestaan bij vragen

Using app

About 1 hour

Total reviews

9

Average rating

4.9

5 / 5 Share

June 23, 2025

App works amazing and customer service helps a lot!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you! Shelby - Smile Team✨

5 / 5 Share

June 22, 2025

Smile is great for customers and their customer service team is helpful

Store

Tezumi

Using app

Over 2 years

Total reviews

7

Average rating

2.7

Developer Reply

Thank you for your review, we sincerely appreciate it! - Smile Team 🌟

5 / 5 Share

June 21, 2025

A great app at a reasonable price point. It was easy to set up and customer service is truly the best I've ever experienced. Incredibly helpful and seems to be available night and day. Amazing!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We couldn't be happier that you took the time to leave this review! Looking forward to continuing to support your success 💖 - Smile Team 🌟

5 / 5 Share

June 20, 2025

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We sincerely appreciate you taking the time to leave a glowing 5-star rating. We are grateful for your support!

5 / 5 Share

June 20, 2025

Excellent customer service—fast, friendly, and always helpful. The loyalty points system is incredibly easy to set up and manage. Highly recommend for anyone looking to boost customer engagement!

Using app

25 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! We are glad that you find the Smile team helpful :) Let us know if there is anything we can do for you! Smile Team ✨

5 / 5 Share

June 19, 2025

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

We greatly appreciate you for taking the time to leave this rating! 💖