Smile: Loyalty Program Rewards

Love the app! Had a little trouble at the beginning with Reward Codes but after chatting with Maggie she cleared everything up and not only told me how to fix my problem but went ahead and fixed it for me!

We upgraded to the small business plan and now have a launcherless loyalty program which has minimised the amount of distracting elements on our website. With the help of Roel from support, we were able to integrate just how we wanted. I don't think there's another loyalty program that compares to Smile.

we are a small store (10-15000 visits per month, a few thousand customers). The launcher, without an intent page has murdered my conversion rate. The points don't show on my customer account page, so I cannot promote the service to customers, without losing them via the terrible UX and limited positioning of the launcher. My only alternative to provide proper is to pay 600 a month, which I'll get no return on and cannot afford to invest in with a customer list only in the 1000s. It feels like a honey trap / bait and switch tactic. Fundamental user experience requirements should absolutely be a prerequisite for a paid app. There's a lot of great functionality in there, but not one I'm willing to take a 40% conversion drop on new business, especially with Shopify itself being so limited in its design flexibility out of the box. I'm not willing to plough dev resources into solving problems that ae solvable out of the box. As a consequence, I've decided to accept any reputational damage from halting the programme while I try to find a suitable alternative. Take a look by contrast at the flexibility of positioning of surveys and polls etc on a solution like Hotjar - it manages to be both visible and unobtrusive. (it's a different type of ap, but the launcher is near perfect and still carries their branding on the lower plans, which is fine) It's a shame, because otherwise I was 100% bought in to your journey and the functions you offer, but the pricing plan vs feature set doesn't feel like advantages when moving through the plans, it feels like blackmail, leveraged against my own promotion to customers and desire to provide a good service offering to my customers. I wish I'd read more before I committed - the sales patter doesn't match the experience of using this properly. I'm sure it's fine if you're fishing around with a free plan and not on top of your user stats. I am on top of mine and unfortunately, an otherwise excellent app is destroyed by the simplest oversight in UX - classic case of a developer thinking of themselves without considering an end user.

Great product and ease of use. I feel this program is necessary for any shop.

Loving this app so far. I am obsessed with your live to chat option! I was stumped figuring something out and your specialist, Maggie, was an absolute DOLL. She was super personable and prompt with answering my questions. Companies like this with the best customer service makes business life soooo much easier.

The customer support is amazing and I am giving a specific shout out to Brandon! He was so thorough, patient and polite. Solved our issues we had with clear and precise explanations and made it easy for me. Thank you Brandon!

What I love about this is the level of support they give. This multi reward app is one of those finds that will become a part of your store/brand that you never want to get rid of. Maggie is awesome!

Maggie was super helpful! Smile.io has great customer service. Fast response time.

Really brilliant app, great customer service, so easy to install and use. Every store needs this to reward their customers! Special thanks to Mohsen for being super super helpful :)

Great program. Cant wait to get it up and running properly.

My customers and I love this app for my online reward program! Not to mention the support team is SUPER helpful!

I had a small issue intializing the app. Mohsen and Maggie solved it in 10 minutes through the live chat. So nice to see professionals like them. Thanks a lot guys and when we will earn billion of dollars thanks to you I'll keep you in mind for sharing some. ahah ! Thanks

The customer service is top of the line with this app. A great way to help customers feel like they belong! Love it so far, thanks!

I can't say enough amazing things about the customer service and program abilities within this app that allow for your customers to be rewarded! Finally an all-in-one place to reward repeat customers and referrals. The chat support is AMAZING and Mohsen was beyond helpful with assisting me in setting up my Spending Rules and much more. Thank you Smilke,io and Mohsen for making me confident in this reward program for my customers! You the real MVP!

I have had this app for awhile and always ran seamlessly. Recently my customers were reporting an issue and I wasn't sure how to fix it. IMed the app. Maggie responded almost instantly and fixed my issue in less than a minute. Great app. Great support.

Super easy to setup and install. We were able to install and setup the program within 20 minutes. (Note: We did download Smile's whitepapers on setting up a referral/rewards program so we knew what we wanted to do ahead of time). Support is fantastic too! I had an issue logging in the next day which required the developers to code and release a fix - and they did so within minutes (fastest development and release I have ever seen)! The only reason for the 4 stars instead of 5 is we are on the free plan which limits us from being able to connect with Mailchimp to keep customers updated on their rewards points. We will likely move to a paid plan by mid-year, but it would be really helpful if the free plan allowed us to add our logo and connect with Mailchimp as a base (i.e. allow 2 app connections on the free plan vs 1). Local small businesses need a starting point that works so they can generate enough revenue to grow into your paid plans. Just something to consider

Great app - works very well, seems to encourage customers to like, follow, share & review :)

Be careful installing this app, as they will add code that won't uninstall when you leave. Combine their sloppy attitude with the deep access they ask for, and it becomes a no-go.

Great App. Really easy to use. Customer uptake it very high.

Great support. Always answer swiftly and go the extra mile. Good app with plenty of functionality they are working to expand further.