All reviews

Rating Breakdown

  • 5
    88% (5,882 ratings)
  • 4
    8% (525 ratings)
  • 3
    2% (124 ratings)
  • 2
    1% (44 ratings)
  • 1
    1% (96 ratings)
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5 / 5 Share

March 4, 2025

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

March 4, 2025

Great support by Angie with a free plan

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

We really appreciate your review - thanks!

5 / 5 Share

March 4, 2025

good customer service from Lynn

Store

AALLYN

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review - we really appreciate you taking the time to leave it!

5 / 5 Share

March 4, 2025

Incredibly helpful, good response time and was able to get help from a real person without going through the runaround with an AI. So wonderful to work with.

Using app

28 days

Total reviews

3

Average rating

4.3

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚

5 / 5 Share

March 3, 2025

Great Customer Service!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving this review! We are happy to hear you had great support when you reached out.

5 / 5 Share

March 3, 2025

Very helpful and followed up to make sure everything was good.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’–

5 / 5 Share

March 3, 2025

Using app

3 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚

5 / 5 Share

March 3, 2025

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

March 2, 2025

The support is great. I'm feeling helpful when work with team.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

March 1, 2025

Great app and the support they provide is stunning!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review!

5 / 5 Share

March 1, 2025

Lynn was friendly and helpful!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Haven't officially launched to our customers yet, but the help I received from Jade was wonderful! Looking forward to seeing how Smile helps increase our sales!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this ratings! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Excellent support. Thanks for the quick and thorough response to a tricky technical question.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Using app

9 months

Total reviews

7

Average rating

4.9

Developer Reply

Thank you for taking the time to leave this review! =)

5 / 5 Share

Feb. 27, 2025

Shelby and Angie were both very helpful when I contacted customer service. We love the app, thank you!

Using app

Over 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 27, 2025

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

Feb. 27, 2025

Good response on customer service and the app is easy to use.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We are happy to hear you find the app easy to use.

5 / 5 Share

Feb. 27, 2025

the app is amazing and the service is amazing. I thought that building a loyalty program for my business was gonna be sooo complicated. I was soo happy to find out that Smile exists

Store

PÜRE

Using app

4 days

Total reviews

5

Average rating

4.8

Developer Reply

We are so happy you find the app and service amazing! Thank you for taking the time to leave this lovely review :)

5 / 5 Share

Feb. 27, 2025

Great app, and very usefull support team. Thank you!

Store

SOSKIN

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this thoughtful review - we appreciate it!