Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,154
chart
#25
All reviews
Review RSS Feed
March 22, 2026
Very easy to use and set up, my customers love it , thank you!
Thank you so much for your kind words! 💛 We're so glad to hear that you found Smile easy to set up and that your customers are loving it. We truly appreciate your support! 😊 - Smile.io Team ✨
March 20, 2026
thank you
Thanks for the 5-star review! 💛 We truly appreciate your support, we’re here if you need anything 😊 - Smile.io Team ✨
March 20, 2026
I've worked with Shelby the past few days to sort out a kink with Smile.io and our Loop returns and exchanges app. We've been having the issue (because of Loop) that extra points are awarded to the customer upon an exchange, without points from the original order being deducted. Shelby walked me through what is happening, and worked to created a Shopify flow to solve the issue. The first flow didn't work--but she has continuously helped me work/talk through the issue and has been absolutely amazing in working to find a solution.
Thank you so much for sharing your experience! 💛 We’re really glad Shelby could help walk you through what was happening and support you in working toward a solution. We truly appreciate your patience as we worked through this together, and we’ll be sure to share your kind words with Shelby. It means a lot! 😊 - Smile.io Team ✨
March 19, 2026
Shelby at Smile was incredibly helpful during our loyalty program launch. She answered so many important questions, helped clarify key details, and made the whole process feel much easier and less overwhelming. Her support was thorough, responsive, and genuinely valuable every step of the way. Customer support was 10/10, and I really appreciated how knowledgeable and helpful she was throughout the process.
Thank you so much for this amazing review! 💛 We're thrilled to hear that Shelby was able to support you throughout your loyalty program launch and make the process feel smoother and less overwhelming. We’ll be sure to share your kind words with Shelby. It’ll truly mean a lot! 😊 - Smile.io Team ✨
March 18, 2026
We've used this app for several years and it works well for our brand. Customer service is always happy to help with resolution if needed.
Thank you so much for your continued support! 💛 We're delighted to hear that Smile has been working well for your brand over the years and that our team has been there to help whenever needed. We truly appreciate you taking the time to share your experience! 😊 - Smile.io Team ✨
March 18, 2026
The smile loyalty ad on on my Shopify store has brought my customers back ! The team helped me through some problems with my DNS and Shopify , they went beyond what they needed to do as it was a issue with my settings but they made sure I was able to understand everything step by step .
Thank you so much for your wonderful review! 💛 We're thrilled to hear that Smile has helped bring your customers back, and we're so glad our team could support you through the DNS and Shopify setup issues. It means a lot to know the step-by-step guidance was helpful, we truly appreciate you sharing your experience! 😊 - Smile.io Team ✨
March 18, 2026
Thank you so much for the 5 stars! 💛 We truly appreciate your support. - Smile.io Team ✨
March 17, 2026
So great with communication and customer service!
Response: Thank you so much for your kind words! 💛 We're so glad to hear that you had a great experience with our communication and customer service. We truly appreciate your feedback! 😊 - Smile.io Team ✨
March 16, 2026
Very competent support, always great help :)
Thank you so much for your kind words! 💛 We're so glad to hear that you’ve had a great experience with our support team. We truly appreciate you taking the time to share your feedback! 😊 - Smile.io Team ✨
March 15, 2026
Easy to set up & use. I had some questions and their virtual AI assistant was able to help.
Thank you so much for your kind words! 💛 We're glad to hear that you found Smile easy to set up and use, and that our virtual assistant was able to help answer your questions. We truly appreciate your feedback! 😊 - Smile.io Team ✨
March 12, 2026
Customer service was very quick to respond to my concern and took care of my issue right away. Communication was great.
Thank you so much for your kind words! We're so glad to hear that our team was able to respond quickly and resolve your issue right away. It’s great to know the communication was helpful as well — we truly appreciate you sharing your experience! 😊 - Smile.io Team ✨
March 12, 2026
Thank you so much for the 5 stars! 💛 We truly appreciate your support. - Smile.io Team ✨
March 12, 2026
Thanks for the 5-star rating! 🌟 Your support means a lot to our team. - Smile.io Team ✨
March 11, 2026
Absolutely phenomenal customer service! I would def recommend this app!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
March 11, 2026
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
March 7, 2026
Joana war super!
Thank you so much for your kind words! We're thrilled to hear that Joana was able to offer you a super support experience. We'll be sure to share your lovely feedback with her! 😊 — Smile.io Team ✨
March 6, 2026
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
March 5, 2026
Very useful and quick assistance from Erin
Thank you so much for taking the time to leave this review 💖
March 5, 2026
Really great technical help. No complaints — absolutely awesome support in every way possible. Highly recommend!!
Thank you for the feedback here! We're always eager to improve and have reached out so our teams can learn more from you. Look forward to connecting! Smile Team
March 10, 2026
The customer service at Smile is unbelievable. They are there to help and assist. They helped me get our loyalty program up and running, offering suggestions on how to get customers back for the second purchase and on their way to becoming a loyal customer.
Thank you for sharing here with our team! We're always committed to learning where and how we can craft a 5 star experience for everyone we deal with. We've reached directly and hope to hear from you!