Smile: Loyalty Program Rewards
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We had a few questions about our current plan, and Shelby was excellent at answering all of our questions and giving us advice on the best options for us going forward. We have been using the Smile Loyalty program for over 4 years now and are very happy with it :)
Thank you so much for your kind review and for being with Smile for over 4 years — we truly appreciate your continued trust! We’re so glad Shelby was able to help and provide the guidance you needed. We’ll be sure to share your kind words with her 😊 The Smile Team ✨
We use Smile.io on our Shopify store, and it has been a fantastic addition to our customer experience. The app is easy to use, works smoothly with our site, and helps us reward loyal customers in a simple, professional way. I recently reached out to support with a question about enabling points on product pages, and Shelby was incredibly helpful, friendly, and quick to respond. They made the process effortless and followed up to be sure everything was working correctly. Great app and even better customer service. Highly recommend!
Thank you for taking the time to leave this review! We really appreciate the kind words and I was happy to assist! Please let us know if you have any questions in future. - Shelby with the Smile.io Team ✨
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 - Smile Team ✨
We use Smile for our Sloane Rewards Program at Sloane Fine Tea, and it’s been an excellent experience. The platform is intuitive, easy to manage, and integrates seamlessly with our store. Our customers love being rewarded for their loyalty (and their love of tea!), and we’re thrilled to be able to give back to our community in such a meaningful way. The Smile team is also fantastic! Responsive, helpful, and great to work with. Highly recommend!
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Great app also customer service
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
great customer service
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Thank you so much for the 5-star rating! We truly appreciate your support 💛 — Smile.io Team ✨
Quick and helpful support!
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Thank you for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
I had an unusual problem and Lisa worked with me until it was 100% resolved. Very knowledgeable and friendly!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had an A+ experience with our customer service. It really means a lot to our team. If there’s ever anything else we can help with, we’re always here for you! - Smile.io Team ✨
Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program. ❤️ Smile.io Team
Lisa was very helpful in assisting us to integrate our subscription plugin to this platform. Real easy to understand and this service is delighting our customers!
Thank you so much for your kind words! We're glad to hear that Lisa was able to help with integrating your subscription plugin and make everything easy to understand. It’s wonderful to know the service is delighting your customers — we’ll be sure to share your feedback with her! 😊 - Smile.io Team ✨
Very helpful. Recommend
Thank you so much for your kind words and recommendation! We truly appreciate your support 😊 - Smile.io Team ✨
Great customer service by Lisa
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Service is excellent. They were very helpful and made it perfect to set up the app. It is very easy to customize and if you dont understand anything the live chat is very quick!
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Lynn was so helpful and thorough with helping me with questions to build really fun reward incentives!
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Shelby was very helpful and patient. The issue I was having was not Smile.io's, but a different conflict. They were able to help me trouble-shoot and eliminate Smile.io as the culprit. We have had a great experience with this reward program and customers also find it pretty easy to understand and use.
Thank you for taking the time to leave us this review! I am so glad that I could help you out and we appreciate your support. - Shelby with the Smile.io Team ✨
Awesome customer service. I spent hours trying to figure out where discount code that my customer used came from. In the end I gave up and contacted support. My issue was resolved withing minutes.
Thanks so much for the review with kind words, we're always happy to help! - Smile Team 🌟
Andrea was great! She was able to target what the issue was and provide me with step-by-step instructions! The issue was resolved via email in less than 10 minutes.
Thank you for taking the time to write this review. Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
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