All reviews

Rating Breakdown

  • 5
    90% (3,742 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,798)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 7, 2025

So far, so good! We are switching from one Rewards Program to Smile, and Jade was wonderful with helping me overcome obstacles about starting, and Andreandana was helpful with answering a question we had about set up.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

5 / 5 Share

April 7, 2025

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

April 7, 2025

Very helpful and quick support. Love the features of Smile for our rewards program.

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions or need any assistance 🙂 - Smile Team ✨

5 / 5 Share

April 7, 2025

Very easy to ask questions and the answers aren't automated which would be VERY frustrating.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! I'm glad I could help! - Angie and the Smile Team ✨

5 / 5 Share

April 7, 2025

This app is easy to implement and customize with a variety of rewards for customers. The support team is quick to respond to questions with several solutions for our program.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! Always happy to help. - Shelby and the Smile Team ✨

5 / 5 Share

April 5, 2025

This app is easy to set up since there is no coding needed, but customer service is very fast to respond if you have a question.

Using app

About 22 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖

5 / 5 Share

April 4, 2025

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

April 3, 2025

Great customer support. The app is working great!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review - we really appreciate you taking the time to leave it!

5 / 5 Share

Aug. 1, 2025

Chat support has been super helpful!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

April 3, 2025

Using app

8 months

Total reviews

8

Average rating

4.9

Developer Reply

We really appreciate your review - thanks!

5 / 5 Share

April 2, 2025

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though.

Store

Hermine

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 2, 2025

We’ve been using Smile for our rewards program for over a year now, and I couldn’t be happier with the service. The customer support is exceptional—they consistently resolve any issues and respond to my inquiries quickly. A special shout-out to Erin, who went above and beyond in helping me with a recent discount issue. Her responsiveness and helpfulness truly made a difference. Highly recommend it!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖

5 / 5 Share

April 2, 2025

Great platform that has given our customers a great buying experience and encourages repeat orders. The Support was very quick at assisting me with a query. Would recommend :)

Store

Artovo

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

5 / 5 Share

April 2, 2025

The most comprehensive rewards app out there. Very easy to set up and blends seamlessly with any theme. Support is superb! Special thanks to Ezra, Maggie, Andreandana and Jade. The whole team is very responsive, provides first touch-point resolution and checks in if everything has been resolved. Highly recommended!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

So glad to hear that you were able to resolve your issues quickly with the help of our support team! Thank you for this kind review :)

5 / 5 Share

April 1, 2025

I had a fantastic experience with Karen in customer service! She was incredibly helpful, patient, and went above and beyond to resolve my issue quickly. Her friendly attitude and professionalism made the process so much easier. Thank you, Karen

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

5 / 5 Share

April 1, 2025

Karen from Smile made such a big impact on how we ran our business specially with her insight. She is 100% a caring and proffesional person to work with. She understands how business is ran and I 10000% recommend the smile app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review =)))

5 / 5 Share

April 1, 2025

In the grind as a business owner, quick and simple solutions are vital! Hannah was very helpful and provided clarity by answering my question. This really gave me more confidence in using smile to better serve my customers to keep growing my business!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

April 1, 2025

While trying to set up our loyalty program, I had a few questions about how to make it work on our checkout page. Ezra was very friendly and helpful in making it work. I'm looking forward to seeing how our company can grow with the Smile Loyalty program. Thanks again Ezra! Richie

Using app

11 days

Total reviews

6

Average rating

4.7

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

April 1, 2025

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review!

5 / 5 Share

April 1, 2025

Using app

About 1 month

Total reviews

6

Average rating

3.7

Developer Reply

Thank you so much for taking the time to leave this review 💖