Smile: Loyalty Program Rewards

Oct. 19, 2020

The app works quite seamlessly, but since language can not be translated, the app is rather useless for international businesses. A true shame, since adding a translation option should not be such a difficult task. Adapting shops to local markets is essential in modern e-commerce, and therefore I can not recommend this app.

Oct. 7, 2020

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. ----------------- I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

June 30, 2020

I joined the paid 49$/month plan for one reason , which is to be able to hide/show loyalty program icon on specific pages. Then I realized that this feature is not working even on the paid plan. Although the team is responsive via email (which is not solving the problem). I need a live support to solve the problem , else it is a waste of time effort (yet , I am still optimistic and expecting the problem to be solved) Note: This review might change depending on the app experience

July 7, 2021

Honestly disappointing. It tries to do too much and it fails miserably. They are quick to raise the price for basic functionality but are slow to help when it comes time to make their product a success. One of the problems is once you have it installed, migrating away from it is a complete nightmare. We like the idea of this product but the execution is just poor.

Dec. 7, 2019

Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.

Oct. 7, 2019

So bad that such an app can not be used in another language than English. Obviously, it isn't stated anywhere before you start to setup everything.

Aug. 16, 2019

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

Aug. 12, 2019

Too expensive. Requires educating customers over and over again. Not easy to understand how to use code. Most customers place it in the "Notes" box during checkout requiring website owner to manually apply the discount. Will most likely delete this app within the next week.

May 10, 2019

over priced not doing the job we will try one of the competitors with better price options and same tools

Feb. 24, 2019

Update: I gave it one star because I left a 5 star review for another app that costs 10x less a month and has far more functionality than smile.io does. I wish they made a loyalty app. There really is no excuse to charge companies predatory pricing for basic functions. We had previously given it two stars as it does collect points and integrates with the apps we require. We needed the API, so to get that functionality it is EXTREMELY expensive. We are paying $600 USD a month (I understand to get the API now it's worse - starting at $1000 USD a month). We'd switch to another tool in a heartbeat if it could sync with the apps we require. In this day and age, to 'firewall' integrations & API's is just not playing nice. I hate that it has a pop-up portal for the points. We already have a customer support one, so it is confusing for customers. The customer interface is also not nearly as customizable as you'd expect for the price. We should have full branding control at the price we pay. We should be able to control the portal & make it page, or embed it in the customer account page. I also wish the points were fully integrated into the checkout for single & recurring orders, with prompts and customization. For the ridiculous amount we are paying, you'd think it would. But no. We are paying for what should be a $59/month app. Customer support is ok. But again, for the price we are paying, I really expect to have live chat customer support available - not an email back in a day or two. Positive: It integrates nicely with reviews, our crm, subscriptions, VIP, etc. and it is very stable. All in all, it does work. If you have simple needs, it's probably a great tool. For us, we just feel stuck with it, it's far too much money, and we wouldn't recommend it.

Feb. 23, 2019

I have installed the app on my store - it says it is live, but you don't see it on my store. I contacted support on Thursday in regards to this issue, but still haven't heard from anybody. If they do contact me - I will update this review - otherwise it will be deleted.

July 1, 2025

They waited half a year to tell me their integration with Shopify has broken and their hands are tied. Instead of offering to refund $1200 for the months the program hasn't worked-- they waisted my time, my teams time and embarrassed us to our customers. Ten years with Smile. I get as they say "our hands are tied" they cant fix it etc. but choosing to continue to take my money then one day start talking about this issue as if everyones been privy to it? WILD. Bold choice. Our business with smile ends today and as their integration is broken I do not recommend you begin using it in 2025.

Sept. 11, 2018

SCAM...Just observed lot of spurious sign ups, just checked the paid app, it is based on the sign-ups..Biggest SCAM in shopify apps...Reporting this app, right away and uninstalling.

Aug. 16, 2018

Never had a chance to launch it. Was told I could offer a Points per Product program before I signed up but after signing up and downloading app I was informed I could only do a Points per Dollar model. Sorry. Not Smiling

July 22, 2018

THIS APP DOES NOT WORK FOR IN-STORE REDEMPTIONS. If you are a Shopify store owner and want to find an omni-channel solution for loyalty points, do NOT use Smile. It's become a huge hassle for our team as the customer points show up as "error" when trying to redeem.

July 16, 2018

is not in spanish, please add fielsd so i can translate is manualy to spanish

June 12, 2018

Basic referral functionality doesn't limit to first-time customers. Referrals can't be offered as point values, and aren't fully integrated with the point earning/spending experience. Their support team misunderstands issues right and left, leaving me with 9+ email chains to troubleshoot simple problems.

Feb. 21, 2018

we are a small store (10-15000 visits per month, a few thousand customers). The launcher, without an intent page has murdered my conversion rate. The points don't show on my customer account page, so I cannot promote the service to customers, without losing them via the terrible UX and limited positioning of the launcher. My only alternative to provide proper is to pay 600 a month, which I'll get no return on and cannot afford to invest in with a customer list only in the 1000s. It feels like a honey trap / bait and switch tactic. Fundamental user experience requirements should absolutely be a prerequisite for a paid app. There's a lot of great functionality in there, but not one I'm willing to take a 40% conversion drop on new business, especially with Shopify itself being so limited in its design flexibility out of the box. I'm not willing to plough dev resources into solving problems that ae solvable out of the box. As a consequence, I've decided to accept any reputational damage from halting the programme while I try to find a suitable alternative. Take a look by contrast at the flexibility of positioning of surveys and polls etc on a solution like Hotjar - it manages to be both visible and unobtrusive. (it's a different type of ap, but the launcher is near perfect and still carries their branding on the lower plans, which is fine) It's a shame, because otherwise I was 100% bought in to your journey and the functions you offer, but the pricing plan vs feature set doesn't feel like advantages when moving through the plans, it feels like blackmail, leveraged against my own promotion to customers and desire to provide a good service offering to my customers. I wish I'd read more before I committed - the sales patter doesn't match the experience of using this properly. I'm sure it's fine if you're fishing around with a free plan and not on top of your user stats. I am on top of mine and unfortunately, an otherwise excellent app is destroyed by the simplest oversight in UX - classic case of a developer thinking of themselves without considering an end user.

Jan. 11, 2018

Be careful installing this app, as they will add code that won't uninstall when you leave. Combine their sloppy attitude with the deep access they ask for, and it becomes a no-go.

Nov. 24, 2017

I am sure I would like the program if I could ever get it implemented. I have requested help setting up the explainer page multiple times. (Which I they told me they would do) Each time I ask, they tell me to submit a request to the support staff -- which I have done Twice. No response. My only contact with them now is when they bill me each month. Ironically, they do not forget to contact me then. So my problem is customer service. They couldn't contact me enough before I purchased. After I purchased, quite a different story I am sorry to say.