Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,348
chart
#39
All reviews
Rating Breakdown
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Nov. 7, 2023
5 star customer service. Lisa was able to quickly answer my question and confirmed my suspicion. 3 stars because smile.io does not currently offer a way to exclude a collection from point redemption. The solution is clunky - create a collection that does not include those items. That works but is not ideal
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and value your thoughts and ideas 🙌 We'll be here if there is ever anything else we can help you with 😊 - Smile Team✨
Nov. 1, 2023
Thank you so much for taking the time to leave us a review, we really appreciate it. We've reached out via email to see how we can improve our service. Best regards The Smile Team
Oct. 30, 2023
Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless. Thanks guys
Thank you for taking the time to leave your feedback - we are really happy to hear you had a smooth onboarding process!
Oct. 20, 2023
**Update** The app itself has always functioned excellent and has been a great boost to our business. A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..
Thank you for your feedback it is really helpful to enable us to improve. I've reached out via email to see if we can help resolve this situation for you. Best regards David
Sept. 26, 2023
It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on smile.io.com that I would rate 5 stars.
Thank you so much for your kind words we really appreciate it. We've reached out via email to see how we can improve our service. Best regards The Smile Team
Sept. 13, 2023
Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.
Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement! I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!
Aug. 14, 2023
We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify. Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI! We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!
Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better. I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!
Aug. 11, 2023
Quick and easy answers and reference materials from Nicole. Very helpful. Looking forward to developing this program with Smile.
Thank you so much for your review we really appreciate it and your kind words. I've reached out via email to see how we could have improved our service. best The Smile team
Aug. 11, 2023
My website is currently being fixed, but looking forward to seeing this work in my favour, with my customers benefitting too. I’m currently playing around with the free version, before I leap into paid. Customer service from Jade has been incredible, even with me being on the free plan. Gives me a lot of confidence in the product
Aug. 8, 2023
David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile
Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time. Best regards David
July 26, 2023
I like this rewards programm very much, the costumer support was always very helpful. The free plan has already a lot to offer! The only thing I miss is that there can not be a individually customized and tracked referral discount code, only the option with a referral link. They already explained to me why it's not possible with the code, but I still think it would be a good option.
Hi there, Nicole from the Merchant Success Team at Smile here, Thanks for taking the time to leave a review. We are glad that you are getting a lot of value out of the Free Plan, and our support is always helpful :) We take merchant requests very seriously, so we appreciate your feedback about the referral links. Unfortunately, giving out referral discount codes rather than referral links, would leave your store vulnerable to referral fraud and self referrals, since discount codes can be shared. The other good thing about the links, is that it they bring customers to your website directly, which increases referral conversion, since it places shoppers right where they can order! With a discount code, this wouldn't happen. It relies on your customers to also share the website properly, which doesn't always happen. I've reached out to you personally to offer a call where we can go over some ways to make referrals even easier for your customers, and hear any additional feedback you may have.
July 17, 2023
Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.
Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time! -Nicole
June 30, 2023
Good value for money and support have been very responsive to my questions and have created mini-video tutorials for specific issues. The functionality is B2C focussed and we run a B2B business, hence I'm not able to give 5 stars as some configuration options that would be useful aren't currently available.
Thanks so much for the feedback around some of the things we could be doing better to be more B2C focused. I have reached out to learn more because we would love to hear more specifics about what these needs are! Genuinely looking forward to hearing more. See you over in the email/chat threads! Yours in Loyalty, Brandon
June 26, 2023
Still new to using this app but I had an issue and the customer service was helpful (although not available on the weekend, so had to wait until Monday morning)
Thank you for the review! We do apologize for any lack of service this past weekend. We do have dedicated team members for weekends; this weekend was just an exception. I've reached out to you so we can make it right and ensure you are getting the service you need! -Mack
June 21, 2023
Quick and helpful support. Thank you! Would be nice to have automatic program translations depending on the user.
We are so glad you found our support helpful, and we appreciate your feedback regarding languages. Our team has reached out to you personally with a workaround so that you can show the panel in multiple languages. We've also let our Product Team know about your request. Let us know if there is anything else we can do for you!
June 15, 2023
Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!
Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today. I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement. Let us know if there is anything else we can do for you! Nicole
June 9, 2023
Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.
Thanks for taking the time to leave your feedback. We are so glad that you have enjoyed our service, and have reached out to your personally with a nontechnical solution for how to add minimum order values on your POS system.
June 5, 2023
Très simple, et très efficace. Seulement 4 étoiles car l’application n’est pas traduite en français
Merci beaucoup d'avoir laissé un avis. Nous sommes ravis que vous appréciez Smile! Nous offrons en fait une traduction française de l'application. Nous vous avons contacté personnellement pour vous montrer comment vous pouvez changer la langue de votre programme en français. Faites-nous savoir s'il y a autre chose avec quoi nous pouvons vous aider.
June 1, 2023
The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that you are enjoying Smile so far. Don't hesitate to reach out if there is anything else we can help you with! -Nicole
May 19, 2023
Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !
Hey there! We're so sorry for the trouble, but would you be able to try fully removing the Smile app from your app list in Shopify, and then re-installing it? The issue should be resolved now, and you should be able to install it properly :) Thank you so much for your patience! Joana