Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,137
chart
#56
All reviews
Review RSS Feed
Jan. 7, 2026
Super schneller und kompetenter Support. Sehr intuitive App.
Vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du unseren Support als schnell und kompetent erlebt hast und die App als intuitiv empfindest. Wir wissen deine Rückmeldung sehr zu schätzen! 😊 — Smile.io Team ✨
Jan. 6, 2026
issue had been solved in reasonable time frame. Thank you
Thank you so much for your feedback! We're glad to hear the issue was resolved within a reasonable timeframe. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Jan. 2, 2026
This has been our rewards app for several years and we really love it. The support is unreal and everyone is super helpful.
Thank you so much for your kind words and continued support! We’re thrilled to hear that Smile has been your rewards app for several years and that our support team has consistently been helpful. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Jan. 2, 2026
Solid loyalty app, and super appreciate the support team!
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Dec. 23, 2025
Joane provided excellent service even during the holidays, we received a response to our question within a few hours. She really focuses on finding solutions to help.
Dec. 23, 2025
Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.
Thank you so much for sharing your experience! We're glad our support team could jump in quickly and help clarify what was happening, and it’s wonderful to hear that Smile has been working smoothly for you over the past 8 months. We truly appreciate your continued support and feedback! 😊 — Smile.io Team ✨
Dec. 22, 2025
We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.
Thank you so much for this wonderful review! We’re thrilled to hear how excited you are to go live and that our team could support you every step of the way during setup. It’s great to know the program feels user-friendly and ready to help you build your community — we’re just as excited for your launch! 😊 — Smile.io Team ✨
Dec. 22, 2025
Thank you so much for the 5-star rating! We truly appreciate your support. — Smile.io Team ✨
Dec. 18, 2025
Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!
Thank you so much for taking the time to leave this 5-star rating, we think Lisa is amazing too! We really appreciate your review! 💖 - Smile Team✨
Dec. 17, 2025
Had the best customer support experience with Matt and Lisa. Matt helped me analyze what the problem was and walk me through everything step by step. Even after they followed up the next day to give me an update that everything looked good on their end.
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Dec. 17, 2025
Great service thanks!
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Dec. 15, 2025
Très facile d'utilisation, j'aime beaucoup!
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Dec. 13, 2025
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Dec. 12, 2025
Lynn and the Smile.io technical team provided excellent service! We had a tricky JavaScript TypeError conflict preventing the points balance from displaying on our legacy Shopify customer account page. The team was professional, efficiently debugged the underlying issue, and verified the custom code solution. Our points are now displaying in real-time. Highly efficient, responsive, and genuinely helpful technical support. Thank you!
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Dec. 11, 2025
Harika
Çok teşekkür ederiz! Desteğiniz için gerçekten minnettarız 😊 — Smile.io Team ✨
Dec. 10, 2025
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Dec. 10, 2025
Erin is amazing! She helped me resolve my issues quickly, which I thought would take me months to fix on my own. Thank you for being so helpful and responsive!
Thank you so much for your kind words 💛 We're thrilled to hear that you had such a great experience with Erin! We’ll be sure to share your lovely feedback 😊 - Smile.io Team ✨
Dec. 9, 2025
Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Dec. 8, 2025
Our company is a bit more complex than others, and the Smile customer service team has been great to work with through issues, Lisa in customer service has been very helpful answering every question we've come across so far!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨