Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,247
chart
#33
All reviews
May 8, 2026
We’ve had a great experience using Smile.io for our rewards program. The integration with Shopify was very easy and seamless, and our customers absolutely love earning rewards points. One of the best parts of Smile.io is their customer service. Every time we needed assistance, their team was always responsive, friendly, and willing to help us find a solution quickly. The only feature we wish was available for all Shopify stores is the ability for customers to redeem points directly at checkout, since currently this is limited to Shopify Plus stores. Other than that, we are very happy with the app and highly recommend it.
Hi there, Thank you so much for the thoughtful review! It's wonderful to hear that the Shopify integration felt seamless and that your customers are loving the rewards experience. That's exactly the kind of thing that keeps us motivated over here. We're also really glad our support team has been able to help when you've needed us. They'll be so happy to hear the shout-out! And thank you for the honest feedback about points redemption at checkout. Although it is a a Shopify plan limitation, it's definitely on our radar and something we're actively looking into. We really appreciate you flagging it! Thanks again for the kind words and the recommendation. We're lucky to have you with us! Alex & the Smile.io Team
May 8, 2026
Great app! Great customer service.
Short, sweet, and very much appreciated! Thank you so much for the kind words about both the app and our support team. Reviews like this genuinely make our day. If you ever need anything at all, you know where to find us. We're always happy to help! Alex & the Smile.io Team
May 7, 2026
Thank you to Lynn for solving a small issue we had with our Shopify theme. The issue was solved very quickly. Great support.
Hi there, Thank you so much for the lovely review! Lynn will be thrilled to hear she made your day a little easier, and we'll be sure to pass along the kind words (expect her to be smiling all afternoon). Alex & Smile.Io
May 7, 2026
Great Product and Great Service. Erin was extremely helpful!
Sounds like things have been going... swimmingly! Thank you for sharing your experience here, and for the shout to Erin. We take a lot of pride in the support we offer and the product we've build, reading this means a lot to our team. Thank you. Alex & Smile.Io Team
May 7, 2026
We’ve been using Smile for our Shopify store’s rewards program, and it’s honestly been one of the easiest apps we’ve added to our site. Setup was simple, everything integrated smoothly, and our customers started using the points system right away. Customers get excited about earning points and redeeming rewards, and we’ve definitely noticed more returning shoppers since launching it.
Thank you so much for the kind words! Hearing that Smile was one of the easiest apps to add to your store is exactly what we love to hear, and knowing your customers jumped into earning and redeeming points right away is the icing on the cake. Seeing more returning shoppers since launch? That's the whole goal, and it sounds like your program is off to a fantastic start. We're cheering you on and excited to see where it goes from here. Thanks again, Alex & the Smile.io Team
May 7, 2026
App and service is great! We transitioned from Marsello and have very much enjoyed Smile.
We're glad you've found a home with us and are enjoying things so far! We appreciate you taking the time to share your experience here. Alex & Smile.Io Team
May 7, 2026
Thank you for the 5 star rating! This kind of thing makes our day to see and means a lot to our team. Please don't hesitate to reach out if you need anything else. :) Alex & Smile.Io Team
May 7, 2026
Using app
Almost 5 years
Total reviews
2
Average rating
5.0
Just wanted to say a huge thank you for the 5-star rating. It's always such a nice surprise to see one pop up, and it really does mean a lot to our small team. We're rooting for your store's success, and we're here whenever you need us. Take care, Alex & the Smile.io Team
May 6, 2026
Alex and the Smile team are always quick to answer, helpful, and knowledgeable about my questions or concerns. I have used Smile for years on my website and I love how easy it is for my customers to redeem their rewards.
Thank you for the kind feedback - and for being loyal to Smile for FIVE years! It's been amazing following Eillie & Mac's journey on Shopify.
May 6, 2026
Thank you for the 5-star rating! Short and sweet, but it absolutely made our day over here. Reviews like yours remind us why we love doing what we do. Wishing you tons of success with your store, and please reach out anytime. We're always happy to help. Alex & the Smile.io Team
May 6, 2026
Thanks a bunch for those 5 stars! No words needed. The rating itself is a lovely little gift, and we genuinely appreciate you taking the time. If there's ever anything we can do to support you or your store, you know where to find us. Thanks again, Alex & the Smile.io Team
May 5, 2026
Thanks so much for the 5-star rating! Even without words, those five stars speak volumes and we really appreciate you taking a moment to share them. It's the kind of thing that puts a smile on the whole team's face first thing in the morning. If you ever want to chat, share feedback, or need a hand with anything, we're just a message away. Cheers, Alex & the Smile.io Team
May 5, 2026
Thank you so much for the rating. We know how busy running a store can be, so the fact that you took a second to leave one means a lot to us. We're always around if you need anything at all. Don't be a stranger! All the best, Alex & the Smile.io Team
May 7, 2026
Very helpful support, thank you Ezra. Thank you
Thank you for sharing here. We're glad to hear Ezra was able to help get you everything you needed! Don't hesitate to reach out if you need additional support. Alex & Smile.Io Team
May 5, 2026
Thank you so much for the 5-star review! It truly means the world to our team to hear that our app is making a difference for your store. If you ever need anything or have ideas for us, we're always just a message away. Wishing you continued success!
May 4, 2026
Thanks a million for the 5-star review! We're thrilled the app is working well for you. We'll be here if you need help or support with anything else. Alex & Smile.Io Team
May 12, 2026
Love this app :) I use it for two of my stores. Lynn @ Customer Service is extremely helpful!!
Thank you for the.. 'magical' review ;) Your journey with Smile over the last 6 years has been incredible to follow along with. Best of luck for the next 6! Alex & Smile.Io
May 4, 2026
I came into this support chat stressed about a data incident that had broken loyalty links for dozens of our members. Erin was incredible — she pulled up individual transaction histories in real time, helped me realize what I thought were lost points were actually legitimate redemptions, and escalated a technical ticket for the issues she couldn't solve on the spot. She clearly knows this platform inside and out. One of the best support experiences I've had.
Erin is absolutely fantastic, so no surprise here - but we deeply appreciate you taking the time and effort to share your experience here. Excited to see what Anchored Soul will do with Loyalty from here out. Alex & Smile Team
May 1, 2026
Thank you for the kind review! We're excited to partner with you on your loyalty and retention journey.
May 1, 2026
Excellent customer service.
Dare we say.. reviews like this are the 'essence' of everything we try to do here at Smile. Thank you for sharing your feedback with our team. It made our day. :) Alex & Smile.Io