All reviews

Rating Breakdown

  • 5
    91% (3,742 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,798)
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5 / 5 Share

March 13, 2025

Cole was super helpful! They gave clear instructions and screenshots on how to resolve the issue I had.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! =)

5 / 5 Share

March 13, 2025

Our customers really enjoy the Rewards program! The team is also very responsive and helpful. I do recommend Smile to any business.

Using app

Almost 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

March 13, 2025

I’ve been using smile for the past 3 years. It’s a simple way to reward your loyal customers and can be used to drive sales really well. I’ve enjoyed using it to build my email list as well. Recently my store has seen huge growth and has pushed me over the starter package limit. Hanna was super helpful to help me no go over budget and keep the program running. I definitely recommend this app if you are interested in growing a loyal customer base.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this thoughtful review - we appreciate it!

5 / 5 Share

March 31, 2025

The support through Chat is prompt and always helpful.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help☺️ - Smile Team ✨

5 / 5 Share

March 13, 2025

Awesome support team

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this review - we are happy to hear our team were able to support you!

5 / 5 Share

March 13, 2025

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review!

5 / 5 Share

March 13, 2025

New to Smile. Just about to launch the program. Had an issue this morning and received a quick and efficient response withing minutes. Pretty impressive. Thanks Carla. Glad we chose Smile.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

March 13, 2025

Programme de fidélité complet, même en version gratuite ! Le support client est réactif et efficace

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

5 / 5 Share

March 13, 2025

Recomiendo la app para fidelización de clientes, tienes bastantes funciones que permiten establecer una relación más cercana y de beneficios para los clientes.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

March 13, 2025

his is a very good app, and the staff resolved my issue with great patience!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

March 13, 2025

Very helpful response from Lynn when I had an issue with segmenting/flows for one of our loyalty tiers Very quick to respond and help me get to the bottom of my issue! Thanks for your help Lynn!!

Using app

Over 6 years

Total reviews

4

Average rating

4.5

Developer Reply

We really appreciate your review - thanks! :)

5 / 5 Share

March 12, 2025

Easy set up!

Store

Borvo

Using app

6 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

5 / 5 Share

March 12, 2025

As we continue to navigate and learn more about all Smile has to offer we continue to be wowed! The integration with Omnisend and Shopify truly simplifies the rewards program. Smiles customer service is great too! Cole and Shelby were a great team and resolved our issue! Looking forward to continuing to work with Smile.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

March 12, 2025

Been a great app so far, and Lisa in support helped us out quickly and efficiently. Awesome support and good integrations with shopify.

Using app

Over 4 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for leaving this review! We are happy to hear you had great support when you reached out.

5 / 5 Share

March 12, 2025

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

March 11, 2025

They are a big help and are available 24/7. they are top rated for a reason

Store

LE AURA

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

5 / 5 Share

March 11, 2025

Shelby was amazing to work with as I set up my SMILE program—friendly, knowledgeable, and incredibly helpful every step of the way. She made the whole process feel easy and even fun. Five stars!

Using app

7 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help☺️ - Smile Team ✨

5 / 5 Share

March 11, 2025

Excited to start this, Jade was really helpful in helping us. Look forward to seeing how it goes

Store

Alyve

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving this review! We are thrilled you had great service from Jade.

5 / 5 Share

March 11, 2025

Jaded and Angie have been a great help in implementing this feature on our webshop. I find this app excellent—the customization is optimal, allowing for well branded pop-ups and effective loyalty program triggers. I highly recommend it.

Using app

19 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions or need any assistance 🙂 - Smile Team ✨

5 / 5 Share

March 11, 2025

Joanna is very prompt and supportive. Thank you

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review!