Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,132
chart
#79
All reviews
Review RSS Feed
March 31, 2025
Brilliant company, pleasure to work with. Fast and friendly service
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 27, 2025
Initial Experience with Support – Disappointing So Far I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update. I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support. However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.
Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🙂
March 29, 2025
Joanna was so helpful, great app so far!
Thank you for taking the time to leave this review!
March 27, 2025
We needed help integrating Smile on our mobile app and Lisa had us all set within minutes.
Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️ - Smile Team ✨
March 27, 2025
Smile is a great service that makes rewards easy
Thank you for taking the time to leave this review :)
March 27, 2025
Really easy to use and the support has been great - especially Angie who got back to me really quickly with the technical issue I had around how coupons were showing for customers. She sent me a very thorough email explaining things really clearly and she had also done some tests in the background to double check. Thank you so much!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
March 26, 2025
Great help
We appreciate you taking the time to leave a review :)
March 26, 2025
Very easy to use. Customer support is very timely.
Thank you for taking the time to leave this review!
March 25, 2025
the team is very helpful
We are so glad to hear that you had great support from our team! Thank you for this review.
March 25, 2025
A customer couldn't claim her points. Jade helped me solve the problem by letting me know that her points had expired. Problem solved.
Thank you for taking the time to leave this lovely review!
March 25, 2025
Thanks for taking the time to rate us 5 stars! Smile Team✨
March 24, 2025
Always so helpful and prompt too. Great app!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
March 22, 2025
The support is the best I've ever had for an app. I've never gotten a canned response, they have addressed every question I've had and helped me figure out things even if it wasn't an issue on Smile's end. The best!!
We really appreciate this review and are so happy to hear our support were able to answer all of your questions! We'll always be here for any questions you have :)
March 22, 2025
Superb prompt response and solutions! Cheers!
Thank you for this lovely review!
March 21, 2025
Smile.io has been an incredible tool for reconnecting with our customers and enhancing brand loyalty. The platform is easy to use, and the features make it simple to reward and engage with our community. What truly sets Smile.io apart is their support team—they have been incredibly helpful, providing all the resources we need and ensuring our program is fully optimized. Their guidance has made a huge difference in our experience. Highly recommend Smile.io to any business looking to build stronger customer relationships! Thank you to Joana who has helped us tremendously!
We really appreciate your review - thanks! :)
March 20, 2025
Smile is great especially because of their customer service! Shelby was SO helpful! Within 5 minutes she was on a live chat with me, and took extra measures to help me find an answer to my issue. She was quick, friendly, and professional. Customer service chats are often unhelpful and frustrating, but I never have that issue with Smile! I would definitely recommend.
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨