All reviews

Rating Breakdown

  • 5
    91% (3,742 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,798)
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5 / 5 Share

Feb. 26, 2025

Andrea was awesome helping me figure out the latest update! Appreciate her help. Love this feature with the rewards point being on POS.

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

5 / 5 Share

Feb. 26, 2025

Very helpful customer service. Very quick to respond to questions and help you get your rewards set up.

Using app

Over 7 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 26, 2025

They have been great! They are very helpful and always respond in a timely matter.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩

5 / 5 Share

Feb. 26, 2025

The app is super great and it helps you a lot to keep loyal customers and get new ones. The support is stunning and the Smile team will help you in anything you need. I totally recommend using this app.

Using app

3 months

Total reviews

14

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

5 / 5 Share

Feb. 26, 2025

Smile has been great for our business. It has been simple to setup and operate and gets a high percentage of customer uptake and retention. Support has been helpful at all points through our journey.

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help☺️ - Smile Team ✨

5 / 5 Share

Feb. 25, 2025

Maggie est très pro et réactive, bravo et merci. Sandy

Using app

18 days

Total reviews

10

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir pris le temps de laisser cet avis ! Nous l'apprécions vraiment 💖 - Smile Team ✨

5 / 5 Share

Feb. 25, 2025

Best support ever! The app is pretty intuitive and easy to set up, but I began to write down some questions along the way more so about how the rewards program works in conjunction with your own discounts. I sent quite a list on the chat, and Lisa really went the distance and answered ALL of my questions and then some! Very happy and excited to get these rewards to my customers! Thank you!

Using app

1 day

Total reviews

12

Average rating

4.9

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Feb. 25, 2025

We used Smile for a few years now, excellent reward system, easy to set up, manag,e and use for customers. UI and UX are super friendly. Customer Support Shelby was wonderful in helping me with inquiries.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions or need any assistance 🙂 - Smile Team ✨

5 / 5 Share

Feb. 25, 2025

Great service and excellent communication! Lynn was able to help us resolve our concern. Highly recommended!

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for leaving this review! We are thrilled you had great service from Lynn.

5 / 5 Share

Feb. 25, 2025

Great Customer Service!

Using app

Almost 2 years

Total reviews

3

Average rating

4.0

Developer Reply

Thanks so much for taking the time to leave this review - we are happy to hear our team were able to support you!

5 / 5 Share

Feb. 25, 2025

Staff are super friendly and accommodating!

Using app

12 days

Total reviews

2

Average rating

3.0

Developer Reply

We appreciate this review so much as we pride ourselves on having friendly and accommodating staff so glad you think so too!

5 / 5 Share

Feb. 24, 2025

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this lovely review. We are so glad to hear that Smile's got features that work for your business and that you have a lovely experience whenever you speak with our support team!

5 / 5 Share

Feb. 24, 2025

We have been using Smile for our rewards system for many years now and have never had any issues. The couple of times we have had questions over the years, the staff at Smile have been very helpful and prompt in responding. Our customers love that they can be rewarded by shopping with us, and cash in points for discounts without needing to wait for a sale.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this lovely review - we are happy to hear you've had great customer experience when speaking with Smile and that your customers love using the app!

5 / 5 Share

Feb. 24, 2025

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review!

5 / 5 Share

Feb. 23, 2025

We’ve been using the Smile.io app for many years now and are really happy with the way it manages our loyalty programs. The interface is user-friendly, making it easy to navigate and implement various features that enhance customer experience. Recently, I encountered an issue that I thought might be difficult to resolve, but I was fortunate to receive assistance from Enzo. He went above and beyond to ensure my problem was addressed promptly and effectively. His dedication and support made a significant difference, and I truly appreciate his efforts. I’d recommend this app to anyone looking for an easy to use loyalty program with five star support when needed.

Using app

About 7 years

Total reviews

22

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 23, 2025

Ezra was super helpful and quick to respond! They provided a clear, detailed answer to my question and even followed up to make sure everything was covered. Great support experience—thanks again!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 22, 2025

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 21, 2025

Smile.io was easy to install and configure. The support team was very helpful and responded to all my questions promptly. I highly recommend Smile.io

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 21, 2025

best support service! thanks joana

Using app

38 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 20, 2025

Very good support from Lisa. Prompt to reply and solved the issue quickly.

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖