Smile: Loyalty Program Rewards

Amazing customer service from Hannah. Smile works WITH small business - not against which is amazing these days. Appreciate all you guys do!

Cole was so helpful as we had to reset our system due to an update with our loyalty program. He walked me through every step of the way and assisted, which we appreciate as busy small business owners.

Customer support has always been quick to respond and help us out over the years. Thank you Andrea!

Had an issue during setup importing points. Karen, Angie and the service team responded very quickly and helped get it sorted. Thanks!

We've been a Smile and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to Angie. She was kind, patient & responsive and was finally able to resolve the issue for us. Angie gets 5 stars.

I've been using Smile for 9 years. Support is very helpful and easy to contact when needed. Thanks, Erin!

Thanks Smile, very useful for Shop Santé and Brandon gives an amazing service!

Just getting started with the app in my shop, so far so good. Appreciate a starter level for smaller, small businesses. Leaving a 5-star rating for Shelby a live chat representative. They assistance me with some questions I had before even signing up for the service, and followed up with me a few days later to see how everything was going. It took me a while to reply and then they followed up AGAIN, to make sure things were good. Really appreciated them taking the time to follow up and making sure I was in a good place with the app.

Very friendly and helpful. Very efficient in resolving my issue. Good product knowledge.

Ich hatte ein Problem mit meinem Code und die App wurde mir nicht in meinem Shop angezeigt, obwohl sie aktiv war. Durch die schnelle Problemlösung durch den Kundenservice (Ezra Alamsyah) funktioniert jetzt alles reibungslos!

We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.

Lynn was absolutely wonderful to work with! She was attentive, knowledgeable, and genuinely kind throughout our interaction. Her professionalism and prompt support made the experience not only smooth but also very pleasant. Thank you, Lynn, for your outstanding service!

Great app with excellent customer service (thanks Lisa!).

Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy. Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes! Definitely would recommend for ease of use and customer service!

Jade from Smile was very helpful. She assisted in setting up the loyalty program. Superior program compared to others

As a small business, staying on budget is important—and Smile made it easy. Their team helped me upgrade my loyalty program with a plan that fit my needs and budget perfectly. They were incredibly responsive, answering all my questions and making the whole process smooth and stress-free. I highly recommend Smile for anyone looking to build a strong, customer-friendly loyalty program!

UPDATE: We have been using Smile for several months now, and we're SO happy with the program, but above all I want to give a huge shoutout to our account manager, DAVID WYATT!!! He goes above and beyond for us on a regular basis, and is always there with the quick responses to help us in a pinch. Truly a fantastic experience overall, and I could not recommend Smile more. Jade was very helpful and provided great follow-up to my question.