Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,131
chart
#71
All reviews
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Jan. 23, 2025
We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.
Thank you for your review - we really appreciate it!
Jan. 23, 2025
In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Jan. 30, 2025
Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program.
Thank you for your review - we really appreciate you taking the time to leave it!
Jan. 22, 2025
I wanted to test it out, but it was a little more complex than my website required, so I uninstalled it (within minutes), not knowing I had already been charged. I contacted the team, who explained that while the charges are non-refundable, they'd make a one-time exception for me. As a small business owner, every penny counts, so I appreciate this.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Jan. 22, 2025
Very helpful! Responded expeditiously!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
March 21, 2025
Very helpful! Lisa is always the best and very thorough with her advice and tips!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 22, 2025
I have only just started using the app but so far I have had good feedback (have not announced my rewards program widely altough it is active on my site.) Customer service has been fast and very good so far. Really happy I went with Smile instead of a more expensive app, it has everything I need at this early stage.
Jan. 22, 2025
Super Service und es wird tatsächlich von Kunden gerne genutzt! Die Einrichtung ist super easy!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Jan. 21, 2025
Andrea has helping me with the app. love the features of the app so far.
We are happy to hear Andrea was able to assist you with using the app - enjoy the features!
Jan. 21, 2025
Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.
Thank you for leaving this lovely review! We love that you're enjoying creating a custom and on brand loyalty program for your customers :)
Jan. 21, 2025
Fast response to my issue.
Thank you for taking the time to leave this review. We are glad your issue was resolved promptly!
Jan. 21, 2025
Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.
Merci pour cette belle critique. Nous sommes heureux de voir que vous avez vécu une excellente expérience avec notre équipe !
Jan. 20, 2025
We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Rápida y excelente respuesta ante un inconveniente
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things. It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that. Our customers are happily using their rewards!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Happy with Smile's customer service. They always come back to me quickly and offer a good solution.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 17, 2025
Great customer service with prompt response! App has been easy to use so far!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 17, 2025
Good customer service
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
Jan. 16, 2025
Works well, customer service has been great. Customers love it!
Thank you so much for the lovely review! It’s always our goal to provide the best service possible, and knowing we’ve met your expectations truly makes our day. If there’s ever anything else we can do for you, don’t hesitate to let us know—we’re here for you! Lynn- Smile Team✨