All reviews

Rating Breakdown

  • 5
    91% (3,742 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,798)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 16, 2025

Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🌟 Your kind words mean the world to us, and we’re thrilled to know you had a great experience. Smile Team✨

5 / 5 Share

Jan. 16, 2025

Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Jan. 16, 2025

Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

We smiled reading this review! Thank you so much :)))

5 / 5 Share

Jan. 16, 2025

Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!

Using app

Over 4 years

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

5 / 5 Share

Jan. 15, 2025

Contacted support for help on how to export the data. Andreandana is really helpful, guide me by video. thankyou so much.

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Andreandana is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Jan. 15, 2025

Great product. Thank you team!

Using app

9 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Jan. 15, 2025

Excellent customer service. Shelby is always very helpful.

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩

5 / 5 Share

Jan. 15, 2025

great app, great support

Using app

Almost 5 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this review 💖 If you need any help, please do not hesitate to reach out 😊 Smile Team ✨

5 / 5 Share

Jan. 15, 2025

this is really good app to incentivise customer for being a brands loyal customer.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖

5 / 5 Share

Jan. 14, 2025

Great

Using app

20 days

Total reviews

9

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave this review - thank you.

5 / 5 Share

Jan. 14, 2025

Would recommend

Store

Simone

Using app

11 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review :)

5 / 5 Share

Jan. 14, 2025

Fast replies and a great help

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review - we are glad to hear you had a quick resolution to your question!

5 / 5 Share

Jan. 13, 2025

Andreandana has been great with all my questions and makes me very happy with Smile!!!

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

We are so happy to hear Andreandana was able to assist you! We think she's pretty great too :)

5 / 5 Share

Jan. 13, 2025

Using app

About 1 year

Total reviews

13

Average rating

4.9

Developer Reply

Thank you for taking the time to leave this review!

5 / 5 Share

March 27, 2025

Very helpful customer service when I had a points issue, solved quickly and efficiently!

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Jan. 10, 2025

Been using this app for over a year and not only is it super easy to use and accurate, the customer service is TOP NOTCH! Smile.io is the only reward system I will recommend. Great job Smile.io Team!

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Jan. 10, 2025

Très bonne application qui m’a permis de faire plus de ventes et un SAV très réactif ! Merci beaucoup

Using app

About 2 years

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

5 / 5 Share

Jan. 9, 2025

Just started using the app-- but customer service has been awesome! They immediately replied to my questions and walked me through what I needed to do to make the app work for my shop.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

June 16, 2025

Support was great and met my expectations! Angie, Lynn, and the rest of the Smile team were da-bomb-dot-com as usual!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

March 13, 2025

I had the pleasure of working with Shelby and Ezra from the Smile.io support team, and I couldn’t be more impressed. Shelby was incredibly helpful, quickly forwarding my request to the team, and Ezra from the Smile Support Team responded promptly with a solution that worked perfectly. Thanks to their clear communication and swift actions, we were able to resolve the issue in no time. A big thank you to both Shelby and Ezra for their excellent support!

Using app

8 months

Total reviews

14

Average rating

4.4

Developer Reply

Thank you for taking the time to leave us a review and for such kind words! It was great working with you. ☺️ - Shelby