Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,132
chart
#36
All reviews
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Oct. 9, 2021
I am on the Free plan as indicated on my dashboard, but Smile has been billing my card for USD39 a month for the last 6 months! Something I never agreed to. This is completely ridiculous and amounts to fraud. So even if you are on their Free plan, check your statements because you may still be charged! I am now chasing to get my money back. I DO NOT RECOMMEND THIS APP.
April 17, 2017
NOT recommended. Creates fake customers for the free trail plan to make you almost reach your limit. When you go to delete them you have to do it one by one, no option to select all
April 14, 2017
Seems to be a lot of bugs. Coupon not working after points activate coupon.
March 11, 2022
I had to downgrade my review because they no longer offer any sort of support. We've been loyal to them for 4+ years and I think we're going to have to look elsewhere
Dec. 11, 2016
It looks really great however many of the option that are advertised i.e. customer receiving points on spending are only available on paid version. I probably would not have downloaded the app if this had been clear. I felt a little miss guided.
Jan. 6, 2020
Smile.io is killing our customer relationship. They keep sending emails rapid fire style to our customers. Support is supposedly working on this but as of now this continues to cannibalize and crush our customer relationship. Support on our end is receiving an influx of complaints. We will be switching, but please, stop ruining our customer experience!
Aug. 5, 2016
Can't be an option for small businesses, since you have to pay $199 per month if you have less than 10000 customers. $400 if you have less than 25000 customers. Also like and share buttons doesn't work properly, i created thousands of points for myself without sharing anything.
May 19, 2016
Horrible product. Stay away. I have installed it and tried to use it, but I keep getting errors when trying to log into their system. I have tried changing my password and I get caught in an endless reset loop, with the new password not working. I have tried contacting them and gotten no reply.