Smile: Loyalty & Rewards

March 8, 2023

So far, it's great. I've only had it for a not even an hour yet lol BUT I definitely love the support given by Nicole in the chat. She's super friendly and helpful. Keep it up!!

March 26, 2024

Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)

Feb. 23, 2023

It's nice I just wish it gave us the option to make a separate page with all of the ways to earn and redeem like in the popup.

Feb. 3, 2023

Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.

Feb. 3, 2023

The app is great. Easy and simple to use! Customer Service is always kind as well. My only wish is that we could have a rewards page in lieu of the pop-up :)

Jan. 2, 2023

It's great to use, and easy integrate with Shopify POS. However, since we just transferred the POS system from another system to Shopify. The customers who were transferred became guests on the app, so they can't redeem the points they earned in the old system until they make the first purchase with Shopify POS OR create an online account before making any purchase. *The team is working on this issue. Overall, it's still a great app to use, and the customer service was professional and patient.

Nov. 21, 2022

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Nov. 10, 2022

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Nov. 8, 2022

Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify

Sept. 28, 2022

So far so good! I sent a message to support over night and wa la, I had an answer the next morning! The app has been easy to use so far and I cant wait to start managing my customers.

Sept. 28, 2022

I am still getting used to the app but my customers are loving the ease of use. I hope to enhance my utilization of the app very soon.

Aug. 7, 2022

Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.

July 28, 2022

The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.

June 19, 2022

So far, Smile's provided a lot of the functionality we need to support a fairly complex loyalty program and their customer service has been great! The only point of improvement I'd call out is that their APIs and dev-facing functionality could be expanded to better support the needs of a mature business.

June 16, 2022

I used this app to reward our brand community and keep a loyal customer base - our brand really does well for loyal customers so this app really helps to do that. Free plan is more than enough for a small company

May 31, 2022

The app was straight forward for the most part - however slightly confusing on the customer side of it between what members and guests had to do in order to get their sign up points. Once I spoke to smile customer service (Joshua) he was great! Loved his videos and he totally rocks a good radio voice. If it wasn't for the videos I would be lost as to how to help my customers, but this definitely helped. It would be good for this kind of information to be provided in a demo video upon downloading the app to assist admin. Thanks, Jodi

May 22, 2022

Although we have only just begun trying out Smile.io, I felt compelled to comment on how exceptional the customer support is. Any issues or questions I had were quickly dealt with — above and beyond. Although we haven't gone live with the loyalty programme yet, I can see that there are already a few certain things I would like to be added such as the ability to be able to send emails from our own email address rather than Smile.io's email address, and to remove the Smile branding from email footers.

May 6, 2022

I'm just getting started, but so far Smile has a fantastic platform. Only thing I wish they included was points for product reviews. Would save the hassle of another app you need to integrate. Other than that, they basically have it all!

April 29, 2022

For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!

April 28, 2022

First of all, Nicole was AWESOME today and very helpful with our Klaviyo/Smile points integration. Separately, IMO, Smile.io is not seamless. We wish referral code(s) for more straight forward and easier for customers to share & use. Also, no landing page integration is a miss.