Smile: Loyalty Program Rewards

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

The app is relatively easy to navigate and the chat support was very helpful.

I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!

Lynn's customer service was great.

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there. UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you! UPDATED 2/5/25: Once again, Smile.io finds a way to lock you out in an attempt to get you to upgrade, yet again. BEYOND FRUSTRATING. Will update this if CS reached out with a resolution. UPDATED 2/12/25: Smile.io customer service was nice enough to work with me to find a resolution. Minus one start because their CS kept pestering us to update the review from 1-star.

quick reply to my concerns, happy with the service.

Joana helped a lot!

Good app but doesn't allow for free shipping for members as an option so I had to add another app to facilitate this. Staff were helpful.

Straight forward user interface and responsive, friendly customer service

Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

We experienced an issue with one aspect of the loyalty app, and Analisa was extremely helpful in resolving it for us.

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping. Have only had to contact support a couple of times and they've been great and extremely responsive.

It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.