Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,132
chart
#71
All reviews
Review RSS Feed
Nov. 30, 2024
5/5 - Incredible Support Team! I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive. Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional. It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!
Nov. 29, 2024
We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩
Jan. 8, 2025
Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points. The otter fist pump clinched it
Thanks so much for taking the time to rate us 5 stars! 🤩
Dec. 17, 2024
Easy to set up and use. Customer service is amazing!
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Nov. 28, 2024
awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works.
So glad Joana was able to assist you and thank you for your lovely review!
Nov. 27, 2024
Great assistance! Very quick to respond to our ask for help and quick to ask questions and followup. Great product :)
Thank you for your lovely review! We are glad to hear you're having a great experience so far :)
Nov. 27, 2024
Very quick and pointed me to the right direction with ease
Thank you for your review. We are happy that your questions were answered quickly!
April 28, 2025
I had a couple of queries today and Erin responded quickly and was a real help...thank you Erin!
We are so glad you had a great experience with Hannah, we look forward to watching your loyalty program thrive!
Nov. 27, 2024
Lynn and the Smile.io's support team has exceeded our expectations during our loyalty program migration. They were responsive, knowledgeable, and provided clear solutions to our questions and challenges. We especially appreciate their patience and willingness to go the extra mile to ensure a successful data transfer by reinstalling the app; in which resolved the concern. These options all provide positive feedback while highlighting the value of the support received. You can choose the option that best reflects your specific experience and desired level of detail. Blessings!
We are so glad to hear your experience has been smooth - that's what we aim for! We also think Lynn is pretty great :)))
Nov. 27, 2024
Thanks for taking the time to rate us 5 stars! Smile Team✨
Dec. 18, 2024
Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.
Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!
Nov. 26, 2024
Very easy to use and easy to modify to your liking and what suits you and your business. Customer service is friendly and quick to respond.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Nov. 26, 2024
Just had great support from Joana. Many thanks. 5* service
Thank you for taking the time to leave us a 5-star review! 🤩
Nov. 25, 2024
Great app and great customer service!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 25, 2024
Service is top notch all the time!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 25, 2024
Great app! Been using for several months now! For sure it has boost our sales! A must app to retain customers!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 25, 2024
The employees are very prompt and polite!
Thank you for your kind review :)
Nov. 22, 2024
Lynn is amazing! She was able to quickly understand my problem and offered a solution that worked very well! Great customer service from Lynn. :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 22, 2024
We've been using Smile for years and has worked flawlessly for our customers. Definitely recommend.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨