Smile: Loyalty Program Rewards

Nov. 21, 2024

Joana was really helpful in answering my enquiry. The app is super simple to use and not overwhelming at all. Thank you for making it easy!

Nov. 20, 2024

Nov. 19, 2024

Very helpful

Nov. 19, 2024

App is very user friendly, good customer support

Nov. 19, 2024

Great customer experience and 1:1 chat service from Joana!

Nov. 18, 2024

Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations. Her professionalism and dedication turned a potentially frustrating experience into a smooth and stress-free resolution. This is what I call GREAT customer service! Thank you, Lynn, for your outstanding support.

Nov. 17, 2024

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

Nov. 16, 2024

Excellent service à la clientèle

Jan. 15, 2026

Very helpful customer service, Jade solved all of my problems. :)

Nov. 15, 2024

Great support!

June 22, 2025

We're very happy customers of Smile.io! Our recent experience with the team, especially Cole Breivik, was outstanding. We had a productive meeting where we covered key strategies for improving how the app functions on our store. Cole was not only extremely knowledgeable but also incredibly kind and professional throughout the process. It's clear that Smile.io is a great company, and having team members like Cole speaks volumes about their commitment to customer success. Thank you, Smile.io, for the amazing support and for building a strong, customer-focused team!

Nov. 28, 2024

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients!

Nov. 14, 2024

Nov. 14, 2024

Réponse rapide et pro. Parfait

Nov. 13, 2024

very helpful replies

Sept. 4, 2025

This whole program and reward experience is a simple and good idea, that my customers love. I've been using it for years and it's very smooth. Special thanks to Cole Breivik for his super quick responses and willingness to help.

July 18, 2025

Erin was a great help with very clear instructions. I kept looking in my email however for a response. I did not realize it would come in the app as well. Maybe a good idea would be to send it to both! Thanks!

Nov. 13, 2024

I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns—truly going above and beyond. His dedication and professionalism are a testament to how carefully this company selects its employees. I’m truly impressed by Ezra commitment to helping. Thank you, Ezra!

Nov. 13, 2024

Easy to use and super responsive and helpful customer service!

Nov. 13, 2024

Amazing experience. I am blown away by the fantastic and helpful customer service and the ease of setting up the application. I am so excited to get this program going!