All reviews

Rating Breakdown

  • 5
    91% (3,746 ratings)
  • 4
    6% (243 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,789)
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5 / 5 Share

Nov. 13, 2024

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖

5 / 5 Share

Nov. 12, 2024

Great service, very quick to deal with issues, Lynn was great, professional and patient, solved a big problem I had, highly recommend this product!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

We are so glad to hear your experience has been smooth - that's what we aim for! We also think Lynn is pretty great :)))

5 / 5 Share

Nov. 12, 2024

Excellent quick reply - thank you!

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

Nov. 12, 2024

Andrea was quick to help and answer my questions regarding my account, and I appreciate her!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We are so glad Andrea was able to assist you! Thanks for your lovely review!

5 / 5 Share

Nov. 12, 2024

We’re extremely satisfied with this rewards app. It’s user-friendly, and the support team is responsive and incredibly helpful. The entire experience has been seamless.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

5 / 5 Share

Nov. 12, 2024

Fijne app. Doet wat je ervan verwacht. Goede klantenservice. Reageert snel en met duidelijke taal.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hartelijk dank dat u de tijd heeft genomen om deze recensie achter te laten! We waarderen het enorm 💖 Neem gerust contact met ons op als u vragen heeft. - Smile Team ✨

5 / 5 Share

Nov. 12, 2024

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩 Smile Team ✨

5 / 5 Share

April 30, 2025

Ezra Alamsyah provided excellent technical support. He was able to solve an issue that we had been having with in a flow email for days in about 10 min. Thank you Ezra and the entire Smile.io team. :)

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. - Smile Team ✨

5 / 5 Share

Nov. 11, 2024

Karen was very helpful, patient and knowledgeable.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.

Store

TacTree

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally. The level of customer service has been outstanding, and it’s clear that the team truly cares about their users. This experience has given us confidence in the app, and we’re now considering upgrading to a paid plan. Highly recommend this app to any store owner looking for a reliable and user-friendly solution!

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)))

5 / 5 Share

Nov. 11, 2024

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩 Smile Team ✨

5 / 5 Share

Nov. 10, 2024

Wonderful service. And super quick!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 28, 2025

Great customer service - love Smile! xx

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Nov. 8, 2024

Great Application & Professional Support!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review! 💛

5 / 5 Share

Nov. 7, 2024

I'm a new customer but so far, so good! Customer service is very responsive and helpful.

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We appreciate you taking the time to leave it.

5 / 5 Share

Nov. 7, 2024

Good support, thorough rewards program. Easy app blocks to add rewards features to site.

Store

Fletch

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

5 / 5 Share

Nov. 7, 2024

Super awesome and helpful support.. Prob the best Loyalty & Rewards app you can use on Shopify right now by far..

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy to hear you found both the product and service to be great - we look forward to supporting you in the future :)))

5 / 5 Share

Nov. 7, 2024

easy to set up, great free pla

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

We smiled reading this review! Thank you so much :)

5 / 5 Share

Nov. 7, 2024

Truly impeccable and helpful customer service!

Using app

19 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨