Smile: Loyalty Program Rewards

Shelby was wonderful. Prompt, professional, and made sure to follow up to see if I had any further questions. Thank you!

Our tickets are always resolved quickly and effortlessly! Shelby jumped in right away to help with a customer segmentation issue, making it easy for us to take action.

Cole was able to help promptly and effectively, thank you.

Great customer service!

We just started using this app a few weeks ago, but their customer service has already been more than helpful! They were able to add a needed feature for us, to help streamline our workflow!! Thank YOU Smile!

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.

Because they were cheaper than Loyalty Lion, we tried Smile.io five years ago and held our breath. Would it work? Fabulously! Did everything we wanted and more. Easy usability, 100% performance, excellent service crew. And constant improvements with no raise in price and no "contracts". Just like it's all supposed to be.

非常好的一款软件

An easy to use, easy to understand, and versatile loyalty program that can't be recommended enough! Joana was extremely helpful with the ton of questions I had - excellent customer service. Highly recommend!

Lynn was very quick to answer and resolve my issue! Thank you!

Great, fast customer service!

Support (Lynn and Jade) were super helpful. This app has been great for conversions.

Lisa was super helpful and very friendly. She was able to send screenshots and we figured out the issue and resolved it quickly!

The helpdesk team are really proactive and responsive. Programme is fairly easy to set up and integrate The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself. Dont think the analytics are that straightforward yet or intuitive Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out. Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile. NB extra edit: Since leaving this review, the smile team have been tenacious in resolving some of the issues I had - they really do want to make this a 5 star experience for everyone. I am changing my review from 4 stars to 5 stars as they do deserve the extra star for this alone! A couple of things to note though - still cannot view invoices in the billing section and the reports dont show behaviour of those who are not enrolled to get a clear picture. What I noted from using my own analytics was that so far this scheme has not improved loyalty, but it has improved AOV. And I still maintain that the goodwill it provides to our customers is beneficial. For the cost of the programme vs what smile provides I believe this is good value and I am glad I chose smile over their competitors

Shelby was super great! She assisted me on something that really wanted and she was able to provide the beyond of customer service there is! Is also went out of her to way give me some extra pointers on marketing. Simply the best!!

Good app makes it easy to reward customers. Customer service is especially helpful and very responsive. Thanks to Cole for his help with my questions!

So far so good! I had a question about set up and customer service was so kind and helpful! Really excited to see this program blow up on our site :D Thanks y'all!