Smile: Loyalty Rewards Program

Feb. 11, 2017

Misleading for the free account. I would say that the worst thing is tha they insist paying at least $60 per month in order to remove a giant branding logo, I would have given a 5 star review otherwise. Furthermore, they limit a lot of features unless you pay, which would be bearable if they didn't decide to openly brand the rewards form. I would not recommend downloading this app if you are a starting store, it would probably be a conversion killer considering the fact that your customers will know that you use free website tools unless you pay $60 a month. If they would lower the price for developing stores and didn't decide to brand the loyalty program form with their huge logo, I'd be happy. Unfortunately, they've chosen to overcharge for such a simple application. I'm afraid I'll be uninstalling this application soon.

Feb. 9, 2017

misleading, for the free account

March 11, 2022

I had to downgrade my review because they no longer offer any sort of support. We've been loyal to them for 4+ years and I think we're going to have to look elsewhere

Jan. 24, 2017

Will be deleting the app, harrasses shop owners if youre not using it at that moment. Definitely not recommended. Who in their right mind wants three emails every single day reminding you to use the app. Not a chance.

Jan. 3, 2017

It looked like a good app until it made my page stop playing HTML videos on Chrome. Took us forever to figure out what was the problem. Had to delete to make it work again.

Dec. 11, 2016

It looks really great however many of the option that are advertised i.e. customer receiving points on spending are only available on paid version. I probably would not have downloaded the app if this had been clear. I felt a little miss guided.

Nov. 7, 2016

Are you kidding me? After suckering us in to get our customers to use your rewards system you now say YOU made a mistake and instead of auto generating code we now have to do it manually for ALL our customers unless we upgrade to Shopify Plus. Whose got the time for that! Talk about bait and switch.

Oct. 31, 2016

Have just been told I now have to manually create and upload my discount coupons for every customer's reward point purchase (points = discount coupon). Waste of time and will be looking for another app that doesn't charge so much for half the work. 0/10.

Nov. 7, 2016

Old Review: Very user friendly and customizable! New Review: Completely disappointed with the downgrading of our current plan based on a Notice and Warning without any reason. Following message appears: "This is our mistake and we completely accept responsibility. These advanced Sweet Tooth features need to be switched to use the coupon upload tool before Friday November 11th." We have been using the app seamlessly for the sole purpose that it was touted as easy to use, set it forget it, but now with the necessity of manually uploading coupons it defeats the purpose. May have to Remove it. Will not recommend.

Jan. 6, 2020

Smile.io is killing our customer relationship. They keep sending emails rapid fire style to our customers. Support is supposedly working on this but as of now this continues to cannibalize and crush our customer relationship. Support on our end is receiving an influx of complaints. We will be switching, but please, stop ruining our customer experience!

Aug. 5, 2016

Can't be an option for small businesses, since you have to pay $199 per month if you have less than 10000 customers. $400 if you have less than 25000 customers. Also like and share buttons doesn't work properly, i created thousands of points for myself without sharing anything.

May 19, 2016

Horrible product. Stay away. I have installed it and tried to use it, but I keep getting errors when trying to log into their system. I have tried changing my password and I get caught in an endless reset loop, with the new password not working. I have tried contacting them and gotten no reply.

March 5, 2019

12-28-2018 update we have noticed that since we have stopped using this app that we are no longer getting dummy signups to our newsletters or fake accounts via our website. We are no longer having to go thru new customers and delete all that rubbish, so we are happy that we uninstalled this app and Im not sure that it brings more value than the headaches it creates, not good for us anyway 06-03-2019 STILL MONITORING, YES, NO FAKE EMAILS OR ACCOUNTS BEING ADDED TO OUR CUSTOMER BASE SINCE WE STOPPED USING THIS APP, NOW WE ARE 100% CERTAIN APP DEV OR THE APP ITSELF HAS A FEATURE WHEREBY FAKE SIGNUPS ARE CREATED AS A METHOD OF INCREASING CUSTOMER LIST AND THEREFORE PUSHING YOU OUT OF FREE VERSION INTO PAID VERSION, CHECK YOUR DATA BASE PEOPLE, CLICK CUSTOMERS IN SHOPIFY ADMIN AND SCAN YOU CUSTOMER LIST TO SEE IF YOU HAVE FAKE NAMES, THEY WILL APPEAR AS FIRST AND LAST NAME ARE THE SAME. CAVEAT EMPTOR! Despite the above without that flaw, I think the whole idea behind the app is great. Integration is good too and after talking with the team at Sweet Tooth and receiving great communication (fast too) I am happy to give this app a good run! Looking forward to some good results to post back here soon! Can't really view this on mobile properly. Would be good if they could make the dashboard for shopify owners mobile friendly, all the menu options are hidden underneath .... App itself though is performing very well so far. Been using it for a good few months now and functionality is great. I find it very slow to load though, and really drags on mobile devices so we have opted to simply not show the rewards tab via mobile. reducing our rating to 4 stars based on this and the fact that Im not so sure Sweet Tooth really has the apps plans straightened out for best performance and in the entire interests of their customers. Also, never seem to get a reply from Mike the CEO when we've emailed him. All that said though, its good as long as it keeps improving and if they listen to the users a little more. https://wizardpatch.com https://www.facebook.com/Wizard-Patch-642285209199029 https://www.instagram.com/wizardpatch/

Jan. 2, 2019

Customer service sucks. Sat on chat for 22 minutes before giving up. App isn't integrating with Shopify sales when customers try to use their reward codes. They can see that they have a reward and they get a code, but I have to issue a refund for them to get the discount. Not cool.