Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,349
chart
#40
All reviews
Rating Breakdown
Review RSS Feed
April 26, 2022
I've only just downloaded the app and started testing it out on the Free plan. Had a question almost right away and the customer service was fab - helpful and informative. I do think that the difference between the free plan and the first paid plan is a huge jump. Shame there's not one in-between, as I'd love to integrate other programmes, but don't want to pay that amount just yet as I've yet to see how well it works!
Hey, thank you for your review we really appreciate your feedback, we will take your thoughts about pricing onboard and look to improve in the future.
Feb. 22, 2024
Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!
Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole
April 20, 2022
Using the app has been a good experience but especially with the support! Jade was very helpful and patient with me.
So happy I could assist, thanks so much for taking the time to leave a review. :) -Jade <3
April 19, 2022
Super helpful and friendly customer service and an easy platform to use. Even the basic version delivers a decent level of usability. My ONLY gripe is it doesn't integrate with Recharge which is very frustrating.
Thank you so much for taking the time to share your feedback with us! We're working on updating the ReCharge integration - and we'll be sure to let you know when it becomes available! 💖
April 15, 2022
Belle application. on y trouve un programme de référencement tip top. le tout bien synchronisé et en accès direct sur mon site.
Merci beaucoup! Nous savons que le référencement est important pour les magasins et nous voulons que notre application vous aide à réussir 💪
April 7, 2022
Good app, good response time to problems. Sometimes rewards are issued as a discount code, and sometimes as a gift card code. Haven't been able to figure out why yet.
Thank you so much for your review and your feedback! This is truly valuable to us! Should you still have any questions, please reach out to [email protected] 🙏
March 24, 2022
Great customer service! My issues are resolved quickly any time I reach out for assistance. Much appreciated :)
Thank you so much for the review! We're happy to hear we're always able to quickly resolve your questions 😄
March 22, 2022
Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.
Hey there! Thank you so much for taking the time to leave us a review! You can change the 'Get Perks' text to something that works for both existing & new customers by going to Branding > Launcher (https://app.smile.io/display/launcher). Please don't hesitate to reach out if we can help with anything else at all! :)
March 22, 2022
Great app, very easy to use! Customer support is great with quick response times, Joshua helped us get set up and ensure the program worked for both us and our customers and even put in a request for our email platform to be integrated! Love how we can brand it to our website, looking forward to them adding the Follow on TikTok reward option.
Thank you for the kind words about Joshua ✨We will be sure our team sees your feedback! 🙏
March 21, 2022
Definitely one of the best made apps on the Shopify App platform and I really appreciate the YouTube videos and guidance made available throughout the process! But I wish that there was a pricing level somewhere between free and the $49.99 per month mark! I have signed up at this level because I had no other choice, but depending on how it works, I might have to cancel because that's high price point for an app.
Thank you so much for your review and your feedback! This is truly valuable to us 🙏
March 18, 2022
Easy to setup. Customers love it. Great chat-based customer service! ...............................
Thank you so much for sharing your experience! 💖 So happy to hear that we were able to help out :)
March 15, 2022
After lots of emails back and forth to find out when the full integration with Recharge would be coming into play (Smile don't have a mailing list to update clients, I just had to keep checking back), I finally spoke to Joshua who was really helpful and went through all the things I can do with Smile, and how to get set up. He was really helpful so I was really impressed and look forward to getting it all set up!
Thank you for sharing your kind feedback! Thrilled to hear that Joshua was so helpful! 🙌 If there's anything else we can help with, please feel free to reach out again 😊
Feb. 18, 2022
The free version covers all the basics and works seamlessly with our store, and the support team is very responsive. The only thing I would change is the pricing - I would have loved the ability to connect it to an app to reward customers for reviews, but 49 USD/month is a bit outside our budget right now. I'd have preferred a lower fee for the first tier even if it meant not having the free version. But can highly recommend it and it works as expected.
Thank you for your candid feedback! This definitely help us improve our product and pricing to continue help small businesses grow! We will reach out to discuss ways to help and improve your experience ✨ Please don't hesitate to send us an email at [email protected] 🙏 we're always an email away!
Feb. 11, 2022
First time downloading the application and staff was prompt with responding to and answering all my questions.
Thanks so much for taking the time to leave us this review ✨
Jan. 25, 2022
Good, we have been using smile.io for a while now and we would recommended for other small online business .
Amazing to hear that you would recommend us to other small businesses! We're here to help as many small businesses as we can, so the more that hear about us, the better. Thank you for that! 🙂
July 5, 2024
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.
Hi there, Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion. One of our experience team leaders has followed up with you directly to address this. We look forward to working together to make things right.
Jan. 21, 2022
App works great and value for money is really good. you have the most important options for rewards given. Only 1 integration for the medium price is a little downsized in my opinion. at least two would make the app much more workable. Customization options are great. The only thing Im really missing is the integration of a widget of smile in the page building process. So you could create a landing page where the customer has all access to all information for registration, see the balance, basically everything you can do in the launcher as of now. Shopfiy 2.0 now layed the path! Would be amazing to see! Shoutout to the support really quick and clever responses. Shoutout to Jake, what a legend!
Thank you so much for your review and your feedback! This is truly valuable to us 🙏
Dec. 20, 2021
Great app, fast and helpful support staff, especially Petrit. The Rewards program helped us connect better and have a beneficial relationship with our customers. Thank you all very much!
Hey thank you for the kind words, We think Petrit is awesome too. 😃 Best of luck with your program, we are always here if you need us!🥳
Dec. 12, 2021
This is a good rewards program, but really lacking in options unless you pay the very high monthly fee.
Thanks so much for the kind words and feedback alike! We completely understand that not all merchants are able to justify the cost of some plans. Feel free to reach out to us at [email protected] to discuss free trials and custom pricing - we're happy to work with you on any features and/or plans you wanted to try out 🙂 Kind Regards, Brandon - Merchant Experience Manager
Nov. 23, 2021
We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!
That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!