All reviews

Rating Breakdown

  • 5
    91% (3,739 ratings)
  • 4
    6% (245 ratings)
  • 3
    1% (56 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,797)
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5 / 5 Share

Oct. 10, 2024

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it ๐Ÿ’–

5 / 5 Share

Oct. 10, 2024

Very Helpful! Thank you!

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the 5 star review! Smile Team โœจ

5 / 5 Share

Oct. 10, 2024

Amazing app, thank you!

Store

essoc

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! ๐Ÿคฉ - Smile Team โœจ

5 / 5 Share

Oct. 10, 2024

Shelby was extremely helpful and followed up with me several times to make sure I had all my questions answered. Excellent customer service!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We genuinely do appreciate it ๐Ÿ™ Yours in Loyalty, โœจ The Smile Support team โœจ

5 / 5 Share

Oct. 10, 2024

Andrea helped me w a problem I could not figure out. Easy directions from her and voila!!!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating ๐Ÿ’– If you need any help, please do not hesitate to reach out. Smile Team โœจ

5 / 5 Share

Sept. 29, 2025

Great app to get the customer back to our store with loyalty and rewards.

Using app

Over 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review ๐Ÿ’– We think Smile is the best loyalty app too ๐Ÿคฉ

5 / 5 Share

Oct. 10, 2024

easy to use, fast responsive support team, effective user flow. thanks!

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

We smiled reading this review! Thank you so much :)

5 / 5 Share

Oct. 9, 2024

Amazing customer service.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it ๐Ÿ™ - Smile Team โœจ

5 / 5 Share

Oct. 9, 2024

Lynn was ultra helpful and very quick to help with my clarifications and provide the support and solution I needed!

Store

WICKD

Using app

About 2 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn ๐Ÿคฉ

5 / 5 Share

Oct. 9, 2024

Lisa was very helpful with answering my question. She took the time to provide screenshots which was good so I could share them with my customer as she navigated the site. I appreciated her assistance.

Using app

12 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for this lovely review - we think Lisa is great too! :)

5 / 5 Share

Oct. 9, 2024

We're just getting to the point where we are digging more heavily into the app, but we like what we see so far.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it ๐Ÿ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team โœจ

5 / 5 Share

Oct. 9, 2024

Store

ellaz

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review! ๐Ÿ’›

5 / 5 Share

Oct. 9, 2024

Smile has been an amazing experience and tool for my business providing a rewards program.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! We really appreciate the 5-star rating! ๐Ÿ’›

5 / 5 Share

Oct. 9, 2024

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this rating! We really appreciate it ๐Ÿ’– Don't hesitate to reach out if you have any questions. Smile Team โœจ

5 / 5 Share

Oct. 8, 2024

andreandana was so helpful! She understood what I needed and helped me fix it! I truly enjoy using smile.io for our business.

Using app

Almost 4 years

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for taking the time to leave a review. We are so happy to hear that you're enjoying Smile.io & that Andreandana was able to help! ๐Ÿ˜Š Don't hesitate to reach out if you have any questions. Smile Team โœจ

5 / 5 Share

Oct. 7, 2024

Jade was very helpful. I feel comfortable reaching out to her again should another question arise.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it ๐Ÿ’– Don't hesitate to reach out if you have any questions. Smile Team โœจ

5 / 5 Share

April 21, 2025

Erin was a great help in assisting with a slight glitch we had with one of our reward flows. Super helpful step by step instructions made fixing it a breeze- thanks Erin!

Using app

Almost 5 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it ๐Ÿ’– Don't hesitate to reach out if you have any questions. Smile Team โœจ

5 / 5 Share

Aug. 5, 2025

Always great customer service! :)

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Jade is indeed excellent ๐Ÿ’– Don't hesitate to reach out if you have any questions. Smile Team โœจ

5 / 5 Share

Oct. 3, 2024

Jade was great help and provided 5 star service in getting our program up and running!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Jade is indeed excellent ๐Ÿ’– Don't hesitate to reach out if you have any questions. Smile Team โœจ

5 / 5 Share

Oct. 3, 2024

Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.

Using app

3 days

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it ๐Ÿ’– Don't hesitate to reach out if you have any questions. Smile Team โœจ