Smile: Loyalty Program Rewards

Oct. 2, 2024

Oct. 2, 2024

The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.

Oct. 1, 2024

Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.

Sept. 28, 2024

They were very helpful in helping me set up my account and making all the necessary changes. I really like their customer service. Extremely helpful.

Sept. 27, 2024

Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more

Sept. 27, 2024

Lori was super helpful with all my questions on the VIP programs.

Sept. 27, 2024

Sept. 26, 2024

We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!

Oct. 28, 2025

Joana did great she give us a lot of input to optimise our smile program:) Today Erin helped us perfectly - the support is just very good.

Sept. 26, 2024

Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!

Sept. 26, 2024

fantastic service by the team. thank you, Lynn and Ezra!

Sept. 26, 2024

Lynn from customer support is very helpful and quick to react.

Nov. 7, 2024

Shelby answered my question quickly and accurately, and followed up to make sure that I understood the instructions

Sept. 25, 2024

Jonna is great. Solved my problem quickly. Great app Great Jonna

Sept. 25, 2024

Shelby (Live Chat Representative) promptly and efficiently guided our team to quickly resolve an issue that one of our customers had with a referral by showing us where to go in the app. Great job!

Oct. 10, 2024

resolved the query quickly and with clear instructions . the team are super helpful!

Sept. 24, 2024

App is very user friendly and customer service assist in a timely fashion.

Sept. 23, 2024

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

Sept. 22, 2024

Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!

Sept. 20, 2024

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.