Smile: Loyalty Program Rewards

I had a fantastic experience with Karen in customer service! She was incredibly helpful, patient, and went above and beyond to resolve my issue quickly. Her friendly attitude and professionalism made the process so much easier. Thank you, Karen

Karen from Smile made such a big impact on how we ran our business specially with her insight. She is 100% a caring and proffesional person to work with. She understands how business is ran and I 10000% recommend the smile app.

In the grind as a business owner, quick and simple solutions are vital! Hannah was very helpful and provided clarity by answering my question. This really gave me more confidence in using smile to better serve my customers to keep growing my business!

Angie was very helpful in resolving the issue.

We had an excellent experience with customer service. Erin was an absolute pleasure to deal with — she quickly understood our issue and provided a solution in no time. Her professionalism, clarity, and efficiency made the whole process seamless. Thank you, Erin, for your outstanding support!

Brilliant company, pleasure to work with. Fast and friendly service

Initial Experience with Support – Disappointing So Far I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update. I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support. However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.

Joanna was so helpful, great app so far!

We needed help integrating Smile on our mobile app and Lisa had us all set within minutes.

Smile is a great service that makes rewards easy

Really easy to use and the support has been great - especially Erin who got back to me really quickly with the technical issue I had. She sent me a very thorough email explaining things really clearly. Thank you so much!

Great help

Very easy to use. Customer support is very timely.

the team is very helpful

A customer couldn't claim her points. Jade helped me solve the problem by letting me know that her points had expired. Problem solved.