Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,163
chart
#28
All reviews
Review RSS Feed
Oct. 31, 2024
Fast and helpful customer service.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions, Smile Team ✨
Oct. 31, 2024
So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩
Oct. 31, 2024
The customer service is top notch.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 6, 2024
Lisa and Andreandana were both extremely helpful. They went above and beyond. App functioned great as well.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 30, 2024
Using app
Almost 3 years
Total reviews
4
Average rating
5.0
Thank you so much for taking the time to write this 5-star review! We really appreciate it 💖 Smile Team ✨
Oct. 29, 2024
Thanks so much for taking the time to rate us 5 stars! 🤩 Smile Team ✨
Oct. 29, 2024
Excellent documentation, easy to set up and customize. Support is responsive and helpful. New features released fairly often. Much more affordable than some of their competitors for more features. Easily integrates with most major marketing and reviews software.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 29, 2024
Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨
Oct. 29, 2024
There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 29, 2024
Extremely satisfied with the customer service and speed of conversation. The demo was excellent, and our rep (Cole) was knowledgeable in the app and general Shopify information, which was especially helpful for our team, as we don't have technical staff on board. Excited to kick this program off for our customers.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 29, 2024
easy to use, responsive support, great
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Feb. 24, 2026
Amazing loyalty program. We switched because of rampant code leaks and saw immediate savings due to fewer discounts. I recommend this app (if you have the budget). Update: The customer service is very good. Update #2: Joana is pretty incredible - give her a promotion! - Still an amazing app. Just wanted to update with that. 2026 - I am literally in Jamaica right now, sitting in a cafe with Jade, the most amazing Smile CSM. We are working on a strategy on how to improve our program. This company is a dream come true; I still highly recommend.
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 28, 2024
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨
Oct. 28, 2024
Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.
We smiled reading this review! Thank you so much :)))
Oct. 28, 2024
I am just launching the app so had a lot of questions during set up. Shelby was extremely quick to respond and helpful in guiding me through the process and what would work best for us!
We are so glad Shelby was able to assist you! Thanks for your lovely review!
Oct. 28, 2024
I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions, Smile Team ✨
Oct. 27, 2024
I recently had an excellent experience with Joanna from the Smile.io help desk. She was extremely helpful in addressing my queries and provided prompt responses that made the entire process seamless. Joanna's expertise and quick replies ensured that I received the assistance I needed without any delays.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 26, 2024
Smile's customer service is great. We hope to offer varied points-to-discount redemption options for each VIP tier in the future, allowing each tier a different maximum discount achievable through points.
Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)