All reviews

Rating Breakdown

  • 5
    91% (3,744 ratings)
  • 4
    6% (243 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,787)
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5 / 5 Share

Sept. 13, 2024

Using app

12 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Sept. 13, 2024

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Sept. 12, 2024

Great app and amazing customer service!

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Sept. 12, 2024

I recently installed Smile: Loyalty & Rewards onto my shopify store. The entire process was simple and streamlined. Hannah followed up several times to ensure that my implementation went well. So far, excellent.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

So glad to hear you're enjoying using Smile so far! We're excited to watch your loyalty program thrive :) - Hannah

5 / 5 Share

Sept. 11, 2024

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Sept. 11, 2024

Been using Smile for awhile. everything works like what I wanted. Satisfied. and would like specifically give a 5 star rating to Hannah who reply me in a fast manner and got my problem solved immediately.

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review! I'm so happy to hear you're satisfied with Smile and I'm glad I could help with your questions quickly! -Hannah :)

5 / 5 Share

Sept. 11, 2024

Smile does everything we want and integrates with the other apps we use for a holistic approach to managing and encouraging members to join and use the program. The support is fantastic.

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for this lovely review, we are really glad you found the support fantastic :)

5 / 5 Share

Sept. 11, 2024

Excellent customer service for an issue that I had with a Shopify update that moved things around on me! Got it all worked out quickly! Thank you!

Using app

Over 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write this 5-star review! We really appreciate it. 💖 Shelby - Smile Team ✨

5 / 5 Share

Sept. 10, 2024

Great app with very deep features. Easy to set up with simple rewards, but has the sophistication to customize and offer complex rewards for different scenarios. Support is great and super responsive. Highly recommend!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Sept. 10, 2024

Support réactif et compréhensible qui a su s'adapter aux enjeux de notre boutique en ligne. Je recommande !

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Merci beaucoup pour votre belle critique!

5 / 5 Share

Sept. 10, 2024

Quick and easy to reach customer service.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for talking the time to leave this review. We are so glad our customer service was easy to speak to!

5 / 5 Share

Sept. 10, 2024

Hannah was very helpful!. Smile is very convenient in helping me to manage loyalty for my customers. easy to use and the customer support team is very prompt and knowledgable!

Store

Vervazi

Using app

2 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your review! We are so glad to hear you found Smile easy to use, we look forward to watching your loyalty program grow :)

5 / 5 Share

Sept. 9, 2024

Great app, we've been using Smile for a while now and haven't had any issues.

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

June 22, 2025

Give Karen a raise! Super efficient and helpful service

Store

& Again

Using app

Over 4 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this wonderful review 💖 It was a pleasure assisting you! Karen - Smile Team✨

5 / 5 Share

Sept. 7, 2024

Application gratuite et très intuitive, facile à mettre en place.

Store

VIP

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for 5 stars! Shelby - Smile Team ✨

5 / 5 Share

Sept. 6, 2024

Another wonderful customer support experience this time with Jade - who not only helped me start Smile with my second website but even went into the back end and recommended reward changes. MORE OF THIS!! It takes a village. Thank you Jade for your support!

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review and for all of the kind words! 💖 Shelby - Smile Team ✨

5 / 5 Share

Oct. 3, 2025

ALWAYS HELPFUL! Receptive of new ideas, and provide excellent advise.

Using app

Over 8 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Sept. 6, 2024

Great support, Mr Cole provided quick help and retained a satisfied customers

Using app

Over 4 years

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for the 5 star review! Shelby - Smile Team ✨

5 / 5 Share

Sept. 6, 2024

I had a question about my plan and Joana was very helpful and explained in detail my answer. I appreciate her quick response and friendliness. Thank you for a great app that my customers love

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you and your customers are enjoying Smile.io 💖 Shelby - Smile Team ✨

5 / 5 Share

Sept. 6, 2024

Great rewards app and 5 star support too.

Using app

Almost 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩 - Smile Team ✨