Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,130
chart
#21
All reviews
Review RSS Feed
Sept. 5, 2024
Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Sept. 5, 2024
Good experience！ Ezra is so professional to solve my problem！
Thanks for taking the time to leave us a review! 💛
Sept. 4, 2024
Thank you!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
Sept. 4, 2024
Great App and great support, thank you
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Sept. 5, 2024
Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!
We smiled reading this review! Thank you so much :)
Sept. 4, 2024
Great to work with, thank you
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 4, 2024
Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion. I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.
Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this 🙂 Yours in Loyalty, ✨ Joana ✨
Sept. 4, 2024
Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖 Shelby - Smile Team ✨
Sept. 3, 2024
Excellent support and fast response time
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
Jan. 23, 2026
Erin was absolutely amazing! She went above and beyond to help me solve my issues, patiently answered all my questions, and even did extra work to help test things out. And her explanations were clear and easy to follow. Truly a fantastic experience!
Thank you so much for your review! We also think Erin is amazing 💛
Sept. 3, 2024
Good platform easy to use for us and customers Customer service are very helpful especially Joana!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Sept. 2, 2024
Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
Sept. 2, 2024
Lynn has a superb work today. Thanks so much to her and Smile's team.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Aug. 30, 2024
Super helpful!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Aug. 29, 2024
I had contacted Smile support months ago, and I was disappointed that the Redeem Points functionality was not available in our checkout. They said they would provide my feedback to the development team. I just received an email out of the blue (from a person, which is even better) that the feature is now functional, and it's already active in our checkout. That is great customer support!
Thank you so much for providing us with your feedback and for this 5-star review! We really appreciate it. 💖 Shelby - Smile Team ✨
Aug. 29, 2024
Great app! We have the free version and we are so impressed with everything offered for free! So much customization and the app works flawlessly… I needed customer support and got an email back within minutes and a follow up email when I didn’t respond. Nothing is better than good customer service!
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io 💖 Shelby - Smile Team ✨
March 19, 2025
Shelby was extremely fast and friendly in helping me with my question! Thank you so much!
Thanks so much for taking the time to leave a review! - Smile Team ✨
Aug. 29, 2024
Muy buena atención y disposición para resolver cualquier duda. 100% recomendado!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
Aug. 14, 2025
I love the customer service. Erin was responsive and took the time to understand my concern and explain the answers to me in detail and in an understandable way. I really appreciate it. The rewards program has been working well since we started and seems like our VIPs are enjoying it, too :)
Thank you very much for taking the time to leave this review! We are so glad that you're enjoying Smile. 😊