Smile: Loyalty Program Rewards

Still new to using this app but I had an issue and the customer service was helpful (although not available on the weekend, so had to wait until Monday morning)

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.

The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.

Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !

So far, it's great. I've only had it for a not even an hour yet lol BUT I definitely love the support given by Nicole in the chat. She's super friendly and helpful. Keep it up!!

Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)

It's nice I just wish it gave us the option to make a separate page with all of the ways to earn and redeem like in the popup.

Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.

The app is great. Easy and simple to use! Customer Service is always kind as well. My only wish is that we could have a rewards page in lieu of the pop-up :)

It's great to use, and easy integrate with Shopify POS. However, since we just transferred the POS system from another system to Shopify. The customers who were transferred became guests on the app, so they can't redeem the points they earned in the old system until they make the first purchase with Shopify POS OR create an online account before making any purchase. *The team is working on this issue. Overall, it's still a great app to use, and the customer service was professional and patient.

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify

So far so good! I sent a message to support over night and wa la, I had an answer the next morning! The app has been easy to use so far and I cant wait to start managing my customers.

I am still getting used to the app but my customers are loving the ease of use. I hope to enhance my utilization of the app very soon.

Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.

The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.

So far, Smile's provided a lot of the functionality we need to support a fairly complex loyalty program and their customer service has been great! The only point of improvement I'd call out is that their APIs and dev-facing functionality could be expanded to better support the needs of a mature business.

The app was straight forward for the most part - however slightly confusing on the customer side of it between what members and guests had to do in order to get their sign up points. Once I spoke to smile customer service (Joshua) he was great! Loved his videos and he totally rocks a good radio voice. If it wasn't for the videos I would be lost as to how to help my customers, but this definitely helped. It would be good for this kind of information to be provided in a demo video upon downloading the app to assist admin. Thanks, Jodi