Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,349
chart
#40
All reviews
Rating Breakdown
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Nov. 18, 2021
Good app and good/fast support. It´s expansive in Gold, but for 49€ it´s good what you get. Try it out
Thank you so much for leaving us this review! So glad to hear that you're liking our app! 💖
Nov. 17, 2021
Très bonne application, très bon service client, répond très bien aux questions même avec la barrière de la langue ^^ ! Je le recommande Une étoile perdu car le suivi des réseaux sociaux n'est pas encore au point.
Merci beaucoup pour votre commentaire ! 🙌
Nov. 9, 2021
I used this app for my client and it real helps me a lot . great technical support. Good job!!!!!!!!!!!!!
Thank you so much for taking the time to leave us a review 💖 We're so glad we were able to help!
Oct. 20, 2021
The customer service was prompt and service staff was very helpful in my enquiries. Easy to use app.
Thank you so much for your review 💖 Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!
Oct. 7, 2021
I use this app to connect and help create customer loyalty, how helpful and useful this sort of app.
Thank you so much for your review and feedback 💖
Sept. 9, 2021
So far, Smile has been incredible for our company. It's very user- and brand-friendly. I only wish I could snag our customer's birthdays from Smile to integrate into Klaviyo for our email flows!
Good morning! Thanks for sharing your kind and honest feedback 😊 - brand customisation is one of my favourite features too! If you have a developer, you should be able to retrieve the birthday from our API, and then populate it into Klaviyo using their API. If you haven't already, feel free to reach out and we can discuss options 😊
Sept. 3, 2021
A great app in most ways, but with one big flaw. If you're using Recharge for subscriptions, there is no way to make it so that coupons created by Smile work for both one-off and subscription orders. They can only work for one-off orders (unless you're using an older version of ReCharge installed prior to Nov. 1st, 2020). Unfortunately Smile tells me they have no immediate plans to fix this flaw.
Thank you so much for taking the time to leave us a review, and for sharing this feedback with us! We definitely value our integration with ReCharge, and are working towards integrating with their newer version! We'll be sure to let you know when this becomes available. Thank you so much for your patience!
July 29, 2021
I do really enjoy this app as I have used it at other stores I shop at and now its on mine. I enjoy the amount you can do with the free version but as a new small business owner, the starter option is a little bit high. 4 Stars though for giving the free version a good chunk of features.
Thank you so much for your review and your feedback! This is truly valuable to us 🙏
July 16, 2021
We've just implemented Smile and have had a few online redemptions! Their support team helped me set up in-store redemption through our POS. Giving it 4 stars for user friendliness and concept, haven't used it long enough to see if it gets a fifth!
Thanks for sharing your kind and honest feedback :) We'd love it if you could come back and update the review once you've had some more time with the app! 💫
July 12, 2021
Great app with great support. Only feature lacking is more languages and integration with the new Shopify languages API.
Thank you so much for your review and feedback 💖
June 21, 2021
I am still just getting to know the App but so far it is very intuitive and easy to use with plenty of integrations, which I really like! The people are also very helpful when I had questions and they gave very detailed responses! :)
Thank you so much for this lovely review 💖 We're so glad to hear that the app's been intuitive and easy to use! Don't hesitate to reach out to support if we can help with anything :)
June 1, 2021
Customer service is friendly and quick to respond! Please consider Clover integration so we can use the same loyalty rewards to customers in the store with POS!! Would be great :)
Thanks so much for your review 💖 We'll definitely pass along your suggestion of the app integration to our product team!
May 5, 2021
I was extremely happy with the quick and helpful response to my enquiry and would recommend this app and their service
Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!
April 9, 2021
This app helped me develop a reward program for my customers. One negative is that I could not customize the box. What we did not enjoy was the fact that we could not resize the pop up box on the website.
Thanks so much for the review and the feedback! We can definitely share this with our team! If you have any other questions please reach out at [email protected] and we can chat! 🙂
April 7, 2021
I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.
Thanks so much for taking the time to write this honest review (and also for the edits after persevering with our Free Plan!) 😊 We really appreciate the feedback about a trial for our upgraded features / paid plans, and I've passed this along to our Product team to consider for the future. Thanks again for the review and for giving Smile another try!
March 23, 2021
it ways easy to set up thanks now i have somthing to offer my customers that they will lovethanks once again and smile.
Thank you for your kind review! We're glad you were successful in setting up the program and now have something extra for our customers.
March 15, 2021
It was tough at first, but I was able to get some help to understand the program. Maggie helped me with all my questions.
Thanks for the honest review, and we're so happy Maggie was able to get you sorted with all your questions!
March 4, 2021
We haven't launched yet, but the set up has been easy and I was able to ask a few questions through the chat function and were given the answers clearly!
Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!
March 4, 2021
just activated the app, wish they would let new app users customize for 30 days free, but other wise it was a nice seamless integration
Thank you so much for your review ! This is super helpful 💖
Aug. 30, 2023
A lot better an app from 2 years ago. Searching customers has improved tremendously. App seems to run smooth on our site without glitches. Still wish there was more customization capabilities. With Shopify 2.0 template, they only recently added widgets, but those don't allow too much customization. There is still no way to display customer points conveniently for customers. It would be nice to show in the header of your site so customers are reminded of their points. Overall improved but still room for more.
Hello there! Thank you so much for updating your review with your feedback. I'm so happy your experience has improved and we hear you on the customization pieces. As discussed we are working hard on improvements and will be in touch soon. Thanks again!