Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,134
chart
#28
All reviews
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Oct. 30, 2024
Had great customer service from Shelby at Smile.Io recently! She has been able to provide a report that is currently unable to be accessed from the main analytics page and has it scheduled to update me on a later date. Incredibly helpful!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Jade- Smile Team✨
June 25, 2024
Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa & Shelby - Smile Team✨
Dec. 5, 2024
So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already! Edited 12/5: Customer Service continues to impress! Shelby went above and beyond for a small issue I was having and fixed it for me in just a few minutes!
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
July 8, 2025
Customer service have been great addressing any concerns or problems we've had.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
June 21, 2024
Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy. Thank you Lisa!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
June 21, 2024
Smile has been great for our business! Great customer service too.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 21, 2024
The best rewards system ever. It works great with Shopify POS and our online store linking rewards together. Customers also love its ease of use!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 20, 2024
Great customer service with Lynn! 5 STARS!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 20, 2024
Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.
So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
June 20, 2024
Great customer service and product for my boutique! Highly recommend.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 20, 2024
Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.
Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Lynn 🤩
Oct. 9, 2025
Jade was very helpful!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Nov. 3, 2025
CSR was quick to reply and answer my questions fully. Then, they even helped us out with an open API issue.
Thank you for the review and 5 star rating! We really appreciate it 💛
June 19, 2024
Tremendous support
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! The Smile Team✨
June 18, 2024
I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you
! We really appreciate the kind words 🙏 Thanks for the review! Yours in Loyalty, ✨ The Smile Support Team ✨
June 18, 2024
The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!
Thanks for leaving a review! So very happy to hear that you're enjoying our features 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
June 18, 2024
Great. Easy communication. Very helpful
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 18, 2024
We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
June 18, 2024
Thanks so much for taking the time to leave us a review!!!