All reviews

Rating Breakdown

  • 5
    91% (3,743 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (55 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (67 ratings)

Reviews with Text

  • 92% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 7, 2024

Service client super réactif et efficace !

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your lovely review!!!

5 / 5 Share

May 9, 2025

Over the past year, Andreandana and the rest of the Smile support team have been really great, helping us to draw monthly reports manually that weren't available to download for the app for months - following up with us every month with new downloadable reports. Then, this month, all of a sudden, I got a message from her notifying me that those reports were now included as standard as part of the app! Amazing stuff! It's really great to see an app that listens to customer feedback to improve their service! Thanks for all the support!

Using app

About 4 years

Total reviews

5

Average rating

4.8

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

June 6, 2024

Gran APP, su servicio de asistencia es muy bueno... Te asesoran correctamente. En general las funciones de la app cumplen con las necesidades de la tienda.

Using app

About 2 years

Total reviews

7

Average rating

5.0

Developer Reply

¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖 No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas! Smile Team ✨

5 / 5 Share

June 6, 2024

Absolutely awesome service

Store

Cassine

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.

5 / 5 Share

July 14, 2025

Fantastic app and easy to use. The back up support is great too which is good because I am not a coder.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for sharing, we are happy that we were able to help! 💖

5 / 5 Share

June 5, 2024

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩 Please don't hesitate to reach out if we can help with anything else. Cheers! - Smile Team ✨

5 / 5 Share

June 5, 2024

Using app

4 months

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

June 5, 2024

The client service was perfect. Thank you Joana for everything , your help and your prompt replies !

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Joana- Smile Team✨

5 / 5 Share

June 5, 2024

Top app, works perfectly x

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for leaving us a 5 star review :) Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

June 24, 2025

Great support when you have questions!!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for dropping in to leave a review! Glad you were able to get the help you needed 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

June 5, 2024

Great customer service

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!

5 / 5 Share

June 4, 2024

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

June 4, 2024

The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

! We really appreciate the kind words 🙏 Thanks for the review! Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

June 4, 2024

Ezra was very professional and kind. Follow up was amazing and helped me find a solution.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! So glad Ezra could help get you up and running. We really appreciate the review 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

June 4, 2024

Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

June 4, 2024

Great support ! Thank you !

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨

5 / 5 Share

June 3, 2024

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

Using app

Almost 8 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team, especially !Lisa! to be helpful. That's what we're here for 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

May 31, 2024

j'adore l'application, elle est très simple et facile a utilisé et Lisa tous suite repondu a toute mes réponse. merci beaucoup

Using app

4 months

Total reviews

7

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir pris le temps de laisser cet avis 💖 Ce fut un plaisir de vous aider ! Lisa - Smile Team✨

5 / 5 Share

May 31, 2024

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

May 31, 2024

Cole from support really help me solve my issue

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

So pleased Cole could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖