Smile: Loyalty Program Rewards

Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.

They were very helpful in helping me set up my account and making all the necessary changes. I really like their customer service. Extremely helpful.

Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more

Lori was super helpful with all my questions on the VIP programs.

We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!

Joana did great she give us a lot of input to optimise our smile program:) Today Erin helped us perfectly - the support is just very good.

Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!

fantastic service by the team. thank you, Lynn and Ezra!

Lynn from customer support is very helpful and quick to react.

Shelby answered my question quickly and accurately, and followed up to make sure that I understood the instructions

Jonna is great. Solved my problem quickly. Great app Great Jonna

Shelby (Live Chat Representative) promptly and efficiently guided our team to quickly resolve an issue that one of our customers had with a referral by showing us where to go in the app. Great job!

resolved the query quickly and with clear instructions . the team are super helpful!

App is very user friendly and customer service assist in a timely fashion.

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

Very happy with the support! They go above and beyond and are very responsive.

The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service. Best, Mike Brown